How did you hear about the WBA Retail Section?
I have taken classes offered through WBA, however, I learned about the WBA Retail Section through Roxi (my supervisor) as her term was coming to an end and she felt it would be a good fit for me.
How did you decide you wanted to serve on the Board?
Patty Rogers reached out to me, explained the commitment involved for a position on the board, and I accepted.
How long have you served on the Board?
Six years. The first three years I served as a board member, the fourth as Vice Chair, the fifth as Chair, and in my final year I am Past Chair.
What stands out to you as the Board's biggest accomplishment during your tenure?
In the past five years our board created the following resources (both of which can be found on the WBA website in the Best Practices Library):
- Customer Service Representative (CRS) training guide
- Universal Banker - Managing the Evolution of the Personal Banker Position
What has been the most rewarding part of being on the Board?
There are many things I have found rewarding as part of being on the Board. Creating Best Practices for Retail Bankers and brainstorming ideas that we feel may help our peers are two highlights. The friendships I have made with the board members and the WBA staff are another. The Retail Section offers a wonderful scholarship program, and being part of that has been very rewarding to me. I've enjoyed helping with different events as a board member, including Peer Group Meetings and the LEAD360 Conference (which is my favorite).
Would you recommend other bankers volunteer to serve on WBA section boards and committees? Why?
Absolutely, it's one of the best things I have done! It is a great way to meet other bankers, share ideas, build friendships, make a difference, and get involved!
Dresser is assistant vice president – retail at the Bank of Prairie du Sac and a member of the 2016-2017 WBA Retail Banking Section Board.