“If you can’t describe what you are doing as a process, you don’t know what you’re are doing.” W. Edwards Deming
Can you describe your operational processes? I bet we can… in eight words or less. It goes something like this: “Because that’s the way we’ve always done it.” Sound familiar? Does this describe your bank?
In today’s competitive market, tight margins, and low interest rate environment, it becomes increasingly important to look at the other side of the income statement. Banks of all sizes, especially those with a high number of FTE’s or multiple sub-departments within a department, should be exploring continuous improvement and process efficiency. Today’s community banker has invested a great deal of money in new technology, yet they continue to run the same old processes with the same old staff, saying the same old thing... “Because that’s the way we’ve always done it.”
Let ShareFI help you identify these areas and improve your bottom line. Our team of operational professionals are prepared to find waste within your operations, explore solutions that promote efficiency, create a better customer experience, and will train your staff on a new way of thinking.
ShareFI is a new service offered by FIPCO, a wholly-owned subsidiary of the Wisconsin Bankers Association.