When I began as a part-time teller in college, I figured my banking career would start and end there. Flash forward 11 years and I’ve held multiple job within my current financial institution such as teller, marketing assistant, personal banker, and most recently, AVP Signature Banker. 

I love banking and helping customers find solutions they didn’t know they needed. Banking requires many skills—being able to listen and make connections as well as learning new and ever-changing systems, rules and regulations—it is not just numbers; it keeps you on your toes!

As much as I love working at my bank, I've always been the kind of person who strives to do more. Last spring, I was lucky enough to attend the WBA Women in Banking Conference with some of my co-workers. I left this conference feeling energized about my career and I immediately knew I wanted to become involved at a different level than I had been in the past. From there, I reached out to WBA’s Lori Kalscheuer. Lucky for me, it just so happened to be a great time to join the BOLT Board and represent the northern part of Wisconsin! 

So far, my engagement with BOLT has been a great learning experience and beneficial to not only me but also my bank. Collaborating with other people from across the state, learning from one another, and then bringing it all back to my institution to share with others are just a few rewarding takeaways from BOLT.  

BOLT is energizing, educational, and a great way to learn from your peers. I can’t wait to see what’s in store for us at the BOLT Summer Leadership Summit! This day-and-a-half conference is sure to have a stacked agenda with thought-provoking ideas and practical information that you can take back to your bank. I hope to see you there! June 11-12 at the Kalahari in Wisconsin Dells. 

Kerstyn Hendricks is AVP-Signature Banker with National Bank of Commerce in Superior and serves on the WBA BOLT Section Board of Directors.