Peoples State Bank, Wausau, is pleased to announce the promotion of three employees at the bank’s Eagle River location. Peoples promoted Tori Dunlap from the Rhinelander location to lead the Eagle River team as branch manager, which became open with the promotion of Amy Young to serve as the bank’s customer service representative (CSR) operations administrator. Dunlap and Young have worked together recently in the transition of roles and will continue to do so in the coming weeks.
Dunlap—a Rhinelander native—has been with Peoples for six years, serving as a personal banker for the past 18 months. “Tori has been a valued employee at Peoples, and has developed excellent customer relationships in her time here,” said Cindy Wright, Peoples vice president – northern market retail team lead. “She benefits from having Amy, Val Dreger, Denise Jantzen, and others at the Eagle River location to help with the transition and learning more about Eagle River and our customers.”
“I’m honored to have been promoted to lead the Eagle River team,” said Dunlap. “They’re a knowledgeable and friendly staff who serve their customers well and I look forward to doing the same.”
Young served as branch manager of Peoples’ Eagle River location for 11 years. In the newly created role, she will ensure operational standards are met at all Peoples bank locations.
“Customers should see the same great operational standards from our CSRs, no matter if they bank in Eagle River, Wausau, or West Allis,” said Young. “In this position, I’ll train new CSRs as they join the bank, work with current CSRs in ongoing training, and perform audits to ensure our operational standards are being met.”
Andy Jensen, who has been with Peoples’ Eagle River location since 2014, has been promoted to a personal banker position. Jensen will continue to serve customers in the Eagle River location, and will take on additional responsibilities in helping them open accounts and obtain personal lending.