Yesterday, Fiserv Chairman and CEO Jeff Yabuki took the digital stage with President and Chief Operating Officer Frank Bisignano to welcome attendees to the Forward Forum and discuss the future of the banking industry and the world of work. During the session, Yabuki interviewed Bisignano about his views on several key topics and challenges. It was a symbolic transfer of roles. 

In early May, Yabuki announced he is stepping down on July 1 after leading Fiserv for 15 years, and Bisignano will become CEO. Yabuki will continue to serve as executive chairman for the remainder of 2020. 

During the conversation, the pair discussed the variety of challenges facing the banking industry (and the world) today. “It’s time to lead,” Bisignano said. “And banks are leading.” 

“We’re reevaluating everything inside this company right now,” Bisignano continued. “Not because what we were doing was the wrong thing, but because there’s a new set of orders. How do we get employment back up? How do we enable digital for our banks? The speed of everything is so different.” 

Yabuki asked Bisignano about his priorities as he assumes the CEO role. He said a top priority is to continue the journey of excellence that Fiserv and Yabuki are known for, and asked Yabuki to hold him accountable to that goal. “The priority is helping you, the client, and building innovative technology to help you build your business,” he said. “Our best path to growth is to help you grow.” 

Before joining Fiserv, Bisignano was chairman and chief executive officer of New York-based point-of-sale transaction giant First Data Corp., which was acquired by Fiserv in a $22 billion all-stock deal that closed in July of 2019. 

Prior to that, Bisignano was co-chief operating officer at JPMorgan Chase & Co, where he had previously been CEO of mortgage banking. 

In addition to the Fiserv leadership team, the Forward Forum featured presentations from former Federal Reserve Chair Janet Yellen, Stanford University’s Dr. Kelly McGonigal, Dell Technologies Founder, Chairman, and CEO Michael Dell, former Commander of U.S. and International Forces in Afghanistan General Stan McChrystal, and McKinsey & Company’s Dame Vivian Hunt. 

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