Waukesha State Bank, a full-service community bank with 13 offices in Waukesha County, is proud to announce the promotions of Heather Pfalz, Aaron Frank, Carla Bodway, and Mondi Hernandez to regional managers.
In their new positions, Pfalz, Frank, Bodway, and Hernandez will be responsible for providing additional guidance and support to bank managers, employees, and office operations in their respective regions. They will promote and facilitate cooperation and collaboration between offices and the communities they serve, support and maintain exceptional service levels, assist with employee development and career advancement, and help connect customers with expertise and resources throughout the bank.
“Heather, Aaron, Carla, and Mondi have been instrumental in Waukesha State Bank’s success, and they have the tenure and experience to mentor bank staff and provide customers with the best banking advice and solutions,” stated Devon Arnold, Waukesha State Bank vice president – retail banking manager. “These newly created regional manager positions will build on the solid foundation of teamwork and customer service our outstanding staff of retail bankers deliver every day.”
Heather Pfalz started her career with Waukesha State Bank in 1997 as a teller and has held various positions during her employment. She was promoted to bank officer in 2003, assistant vice president in 2010, and vice president in 2017. She has managed the bank’s Meadowbrook Road, Waukesha; Oconomowoc; Sussex, and Downtown Waukesha offices. In her new role as vice president – central regional manager, Pfalz will continue to manage the Downtown Waukesha location and oversee the central Waukesha State Bank region, which includes the Downtown Waukesha; W. Sunset Drive, Waukesha; and E. Main Street, Waukesha offices.
Aaron Frank started his career with Waukesha State Bank in 2000 as a teller. He has held varying positions at the Bank from personal banker to bank manager of the Meadowbrook Road office in Waukesha before becoming bank manager of the Pewaukee location in 2012. In 2016, he was promoted to assistant vice president and in 2018 to vice president. In his new position as vice president – north regional manager, Aaron will continue to manage the Pewaukee location and oversee the north Waukesha State Bank region, which includes the Pewaukee, Menomonee Falls, Brookfield, and Sussex offices.
Carla Bodway joined Waukesha State Bank in 1999 as a teller. After briefly leaving in 2000, she returned in 2005 and took on increasing roles and responsibilities over the years including assistant teller supervisor, personal banker, and customer service center manager before becoming the bank manager of the Delafield branch in 2010. She was promoted to assistant vice president in 2016. In her new role as assistant vice president – west regional manager, Carla will continue to manage the Delafield location and oversee the west Waukesha State Bank region, which includes the Delafield, Oconomowoc, and Meadowbrook Road, Waukesha offices.
A native of Waukesha, Mondi Hernandez has 15 years of industry experience and started her career with Waukesha State Bank in 2005. She has held varying positions at the bank including teller, assistant teller supervisor, and personal banker before being promoted to bank manager of the former Silvernail Road office in 2014. She transitioned to bank manager of the W. Sunset Drive, Waukesha office in 2015 and then to the bank manager of E. Racine Avenue, Waukesha office in 2016 and was promoted to assistant vice president in 2019. In her new role as assistant vice president – south regional manager, Hernandez will continue to manage the E. Racine Avenue location in Waukesha and oversee the south Waukesha State Bank region, which includes the E. Racine Avenue, Waukesha; New Berlin; Muskego, and Mukwonago offices.