FIPCO (Financial Institution Products Corporation), a wholly owned subsidiary of Wisconsin Bankers Association (WBA), is seeking a implementation and support specialist to join the team. This individual will act as software implementation liaison between new customers and FIPCO staff and be a provider of outstanding customer support. This person will also be a team player that will assist with software training duties and loan document generation. This position is in-office much of the time.

Qualifications

This person is required to:

• Have strong organizational skills and enjoyment when helping others
• Thrive on having multiple projects moving at once
• Have excellent customer service, and written and oral communication skills; including listening, phone, and documentation skills
• Possesses a keen eye for details
• Have experience in MS Windows operating environments
• Demonstrate a positive attitude and ability to work as part of a team in a fast-paced environment
• Use an analytical approach to problem solving

In addition, the ideal candidate would have:

• Knowledge of the financial services industry with an emphasis on account opening and/or loan documents
• Familiarity with loan and mortgage documentation software, a plus if experience is with Compliance Concierge software
• Associate degree or equivalent knowledge/experience

To apply: Interested persons should submit a current resume and letter explaining his or her qualifications and salary requirements by March 17, 2023, to: Vice President-Finance & Administration, Wisconsin Bankers Association, P.O. Box 8880, Madison, WI 53708-8880 or applications@wisbank.com. A copy of the job description is available upon request.