5 Steps to Simplify Reg E Claims

$245 Tuesday, May 11, 2021 2:00 PM Register

Disputes? Investigations? Liability? Are you asking the right questions? Want to make your life easier? Reg E disputes don’t have to be overly complicated. Learn the trends and five steps to simplify Reg E claims.

Debit card fraud is on the rise. Financial institutions must investigate accountholders’ disputed electronic transactions. But the Reg E rules that outline the dispute process can be complicated. This fast-paced session will focus on five best practices for handling Reg E disputes. 


  • Begin the investigation by asking the right questions about a disputed transaction
  • Respond and resolve Reg E disputes using the tools provided
  • Understand the potential liabilities for an unauthorized transaction
  • Distinguish between claims that your financial institution must pay and when reimbursement is not required
  • Educate accountholders about the new trends in debit card fraud


  • Sample letters for provisional credit, claim resolution, final provisional credit and claim resolution, no error, provisional credit debited, and claim withdrawal 
  • Sample EFT error report
  • Unauthorized EFT workflow sheet
  • Employee training log
  • Interactive quiz

This webinar will benefit customer service and call center employees, new accounts staff, teller supervisors, deposit operations personnel, and security and compliance officers.

ABOUT THE PRESENTER – Susan Costonis, CRCM, Compliance Training & Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.


  • Live Webinar - $245
  • Recorded Webinar and Digital Download - $245 plus tax
  • Live Webinar, Recorded Webinar and Digital Download - $320 plus tax

$245 Tuesday, May 11, 2021 2:00 PM Register