ACH Tax Refunds: Exceptions, Posting & Liabilities

$245 Tuesday, February 4, 2020 2:00 PM Register

Properly handling ACH tax refunds and exceptions is crucial to reducing losses and keeping accountholders happy.


  • Know what to do if the account is closed
  • Correctly process refunds when the accountholder is deceased
  • Handle payments posted to the wrong account and identify who is at fault
  • Determine the rights and obligations of the RDFI, accountholder, and tax preparer
  • Understand what the IRS is doing to protect taxpayers from fraud


The federal government is one of the largest single users of the ACH network, but did you know that they don’t follow the same NACHA Operating Rules as a typical Originator? IRS tax refunds must be handled with care. The average IRS tax refund is almost $3,000 and every financial institution receives them. With such high volume, it is imperative that financial institutions understand the requirements surrounding tax refunds to avoid potentially large losses. These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items. This session will cover the rights and obligations of the financial institution, accountholder, and tax preparer and how the IRS is protecting accountholders from fraud. Learn how to correctly handle tax returns and exceptions to increase compliance and accountholder satisfaction while minimizing liability.


  • Quick reference for handling federal tax refunds according to the Green Book
  • Employee training log
  • Interactive quiz


  • Live: $245
  • Recorded and digital download: $245 plus tax
  • Live, recorded and digital download: $320 plus tax


This informative session is ideal for ACH operations, branch personnel, compliance officers, and AAP candidates.


Michele L. Barlow, AAP, NCP, PAR/WACHA
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of NACHA’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a bachelor’s from the University of Wisconsin.

$245 Tuesday, February 4, 2020 2:00 PM Register