Branch Manager Boot Camp: Leading Service Excellence

$800 Four Session Virtual Boot Camp Wednesday, June 23, 2021 8:00 AM Register

The Evolving Role of the Branch Manager

The 2021 Branch Manager Boot Camp will include 4 virtual half-day sessions, with multiple dates to select from for each of the 4 sessions. Sessions will be held on Zoom from 8:00 - 11:00 a.m. CT on your selected dates. Click Register for the agenda and dates available for each session.

About the Series:
Want to grow your total assets in excess of 20% year-over-year? Wish to grow your deposit base by more than 20%? Then consider an investment in training your Branch Managers in our Branch Manager Boot Camp!

What does your branch have that alternate branch channels and non-bank competitors don’t? The branch has you and your people! As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager. Banks must invest in the manager, giving him or her the right people, tools, customer goals, and sales goals, and step back and watch the results change into a dynamic source of profitability.

This exciting, four-part series will focus on the next generation manager who will be leading the transition to customer relationship management, and to managing an active advisory environment for the customer to achieve financial goals. The next-gen manager will be leading this vital transformation.

The program will focus on the critical skills and expectations that need to be developed to ensure that the next generation branch manager will exceed expectations and goals set for him or her. Participants will engage in discussions, small group activities, and skills practices to ensure that ideas are shared and learning is entertaining and adopted.

Who Should Attend?
New and experienced Branch Managers, Assistant Branch Managers, Teller Supervisors, Lead Universal Bankers, and any banker aspiring to lead the team in a retail branch will benefit from this series.

Session Dates
Each session will be held virtually from 8:00 - 11:00 a.m. CT. The sessions do not need to be completed in any particular order. Individual registration is required as each individual will be placed in virtual peer groups for discussion and idea sharing. Click on Register for further details on the topics to be covered in each session and to register online.

  • Managing a Successful Branch - May 26
  • Leading Service Excellence -  June 23
  • Business Development - July 21
  • Maintaining Superior Team Performance - April 21 or August 25

The registration fee of $800/attendee includes program registration for each of the four sessions, instruction, and electronic materials. Upon completion of all four sessions, attendees will receive a certificate of completion for the Branch Manager Boot Camp.

$800 Four Session Virtual Boot Camp Wednesday, June 23, 2021 8:00 AM Register