How successful do you expect your staff to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?
This webinar teaches managers and supervisors how to improve their staff’s performance with on-purpose and spontaneous coaching. We’ll define coaching and identify coaching success factors. If you’re looking for ways to encourage your staff to cross-sell and knock it out of the park with sizzling customer service, tune in to learn how to do just that. Do you wonder if some of your staff is just showing up instead of stepping up? Get busy putting effective coaching skills in your leadership toolkit.
What You’ll Learn
- How to Coach
- Avoiding Potential Coaching Roadblocks and Pitfalls
- When to Coach; When to Discipline
- Understanding Needs
Who Should Attend
Anyone who manages others would benefit from this webinar.