Consumer First: Regulation E for Debit Cards
Regulation E is an important consumer protection rule. Do you know how to handle related debit card questions? What about when an investigation is necessary? Do you know the differences between Regulation E and the card network rules? What timeframes are involved? This practical webinar will explain the ins and outs of this significant regulation and how to avoid the stiff penalties for noncompliance.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Follow the investigation requirements set forth by Regulation E
- Distinguish when Regulation E does and does not apply to disputed transactions
- Define the timeframes for completing an investigation
- Explain the coverage differences between Regulation E and the card network rules
- Understand documentation and tracking requirements
WEBINAR DETAILS
“It’s not fair!” How many times have you thought this when dealing with accountholder’s debit card issues? While it doesn’t always seem “fair” to financial institutions, it’s crucial to follow the specific timeframes and requirements for the investigative process to help consumer accountholders. Don’t get stuck in the muck when it comes to handling these complicated situations! This session will detail the definition of unauthorized transactions, consumer reporting timeframes, investigation timeframes for financial institutions, various scenarios, and frequently asked questions.
WHO SHOULD ATTEND?
This informative session is ideal for ACH and card operations professionals, audit and compliance staff, frontline staff, and AAP/APRP candidates.
