Consumer Lending Program-2 Part Series
This program consists of ten online self-paced courses and two webinars. The webinars will cover real lending scenarios, and participants will enter virtual breakout rooms for interactive small-group discussions. Live attendance is a must to get the most out of this engaging training opportunity. Breakout rooms will not be recorded. Space is limited to 30 participants for a high-value learning experience, so register today! Interested in a private training for your Financial Institution? Contact us to set up a private virtual training at the same low cost!
Students will independently work through the first five courses and assessments prior to the first webinar, Consumer Lending Program – Part 1. Students will then work through the final five courses and assessments prior to the second webinar, Consumer Lending Program – Part 2.
Included Webinars
- Consumer Lending Program – Part 1
- Consumer Lending Program – Part 2
Consumer Lending Program – Part 1
Introduction to Consumer Credit
The primary purpose of this course is to give participants an overview of consumer lending and the competitive marketplace. They will learn the basic characteristics of the consumer lending products offered by financial institutions, why financial institution offer consumer lending products and how they make profits from consumer loans.
Government Regulations and the Lending Process
This course highlights the consumer regulations that affect every step of the consumer lending process from initial inquires, to making the loan decision and communicating the decision to the applicant. You will learn the reason behind the regulations and how regulations protect the borrower and the applicant.
The Five Stage Lending Process
This course introduces participants to the Five-Stage Lending Process which provides a basic structure for processing, analyzing, documenting and following up on a consumer lending request. It gives participants a proper framework and helps ensure they have not forgotten any steps.
Taking the Application
This course gives participants the tools to understand the information that is required on a consumer credit application and to properly respond to informal inquiries about consumer loans. It is essential to understand all the information required on the application in order to hold conversations with applicants in a manner that makes them feel comfortable. Key elements of the application include the reason for the request and whether the request is within policy. Participants also learn which types of identification are acceptable.
Investigating the Applicant – Part 1: Analyzing Credit Bureau Reports
The purpose of the course is to investigate the applicant’s stability of employment and residence and willingness to repay the loan. Key elements in this process are to determine sources of income that are acceptable to repay a loan especially from both salaried and self- employed applicants. The willingness to repay the loan can be ascertained by analyzing a credit bureau report and their FICO credit score.
Who Should Attend
Consumer lending & underwriting staff, branch managers, assistant branch managers, operations staff, and personal/universal bankers would all benefit from this training.