Electronic Returned Items: Meeting Error Resolution Requirements & Combating Fraud

$245 Tuesday, May 25, 2021 10:00 AM Register

Regulation E has ranked third in the number of cited violations and enforcement actions during the last couple of years, behind Regulation Z and Regulation DD. In this session, we will review instances where institutions have failed to comply with Reg E or misapplied the regulation and provide you with best practices and tools to avoid a similar fate.

According to a recent survey, annual ACH and debit card usage increased by 6% and 10% respectively. Consumers appreciate the convenience of conducting transactions electronically. This increased ease of access also exposes consumers and their financial institutions to an elevated risk of account compromise and card fraud. 

Among its provisions, Regulation E limits consumer liability for unauthorized transfers and promulgates procedures for resolution of errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions. This session will review the specific error resolution requirements of Reg E, discuss procedural best practices, and provide tips on documenting your investigation. In addition, we will detail how to review your error resolution process, including how audit procedures can help mitigate risk for accountholders and your institution.  


  • Review of consumer liability under Regulation E
  • Clarification of what errors trigger the EFT error resolution process
  • Explanation of error resolution timing requirements
  • Discussion of process to follow when you’ve wrapped up your investigation
  • Description of recordkeeping requirements
  • Overview of error resolution audit procedures

This informative session will benefit operations personnel, compliance officers, risk officers, internal auditors, and staff responsible for debit card/ACH transactions.

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations. 

$245 Tuesday, May 25, 2021 10:00 AM Register