Frontline Series: Comprehensive Teller Training: Checks, Compliance, Security & BSA
Tellers are often the “face” of your financial institution and the frontline against fraud. Having a well-trained teller line will increase accountholder satisfaction and prevent unnecessary losses. This comprehensive session will cover a wide range of topics on top of required training. Give your frontline the chance to have their questions answered with Deborah Crawford’s expert insight.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Demonstrate completion of required training on BSA, Regulation CC, and security
- Appreciate compliance and security issues for tellers
- Fully understand checks, including endorsements and legal issues
- Place Regulation CC holds
- Identify red flags/suspicious behavior and report it to the BSA officer
- Recognize security features on checks, including treasury checks and postal money orders
WEBINAR DETAILS
Tellers are the first line of defense against crime and scams and are integral to regulatory compliance. What do tellers need to know and do? This program will cover many teller regulatory and compliance issues. It will look at your signature contracts and state and federal rules regarding check handling. Some fundamentals will be covered, but the session will also include more advanced check issues involving fiduciaries, scams, and holds. It will cover BSA red flags, CTR filing, and other security issues, plus fulfill the training requirements for BSA, security, and Regulation CC.
WHO SHOULD ATTEND?
This informative session is designed for tellers, teller supervisors, teller managers, branch managers, compliance staff, deposit operations professionals, trainers, and BSA officers.
