Frontline Series: Identifying Fraud on the Frontline
The frontline has hefty responsibilities. They are expected to handle accountholder questions with poise, precision, and aplomb – all while meeting compliance expectations. But that’s not all. Frontline staff are also charged with identifying red flags, spotting fraudulent transactions, and properly reporting the activity. This webinar will walk through the scope and breadth of identifying fraud on the frontline and provide several take-away tools.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify red flags for current scams and fraud facing your institution and accountholders
- Recognize counterfeit checks before they become check fraud losses
- Understand risk management practices and controls
- Report suspected instances of fraud
- Prepare for accountholder conversations concerning fraud, including with elderly consumers
WEBINAR DETAILS
The frontline is the initial line of defense in identifying fraud and avoiding losses for both accountholders and their financial institution. An awareness of the red flags associated with issues including check fraud, potential elder financial exploitation, and wire scams is essential for the frontline team. This session will review how to identify fraud at the time of accountholder interaction. It will not only review red flags, but work through what actions should be taken, what questions should be asked, and what vital details to obtain for proper incident reporting.
WHO SHOULD ATTEND?
This informative session is designed for frontline staff, branch personnel, new accounts professionals, risk officers, and compliance officers.
