Handling Reg E Disputes Confidently & Compliantly

Reg E is a complex set of rules and deadlines that must be adhered to when responding to accountholder claims. Resolving claims can be tricky because the rules differ depending on what type of card/access device was used. Learn how to expertly determine liability and resolve disputes.

After This Webinar You’ll Be Able To:

  • Explain what constitutes an “unauthorized” transaction under Reg E
  • Fulfill your institution’s responsibilities under Reg E to the accountholder within the prescribed timeline
  • Calculate your institution’s liability under Reg E, depending on whether or not an ATM/debit card or other access device was used
  • Understand what can and can’t be required of accountholders
  • Distinguish between when Reg E or the Visa/MC rules apply

Webinar Details
Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards. Did you know that the Reg E rules differ depending on whether an ATM/debit card or other access device was used in the transaction? This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.

Who Should Attend?
This informative session will benefit all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.

Take-Away Toolkit

  • Easy-to-follow matrix to determine your institution’s liability
  • Model Reg E disclosures explaining the accountholder’s liability
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


Elizabeth Fast, JD, CPA – Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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Oct 19 2022


10:00 am - 11:00 am



More Info