The best head tellers constantly seek ways to improve their team and themselves – which ultimately creates positive accountholder experiences! While internal controls and sales goals are critical, so is creating a work environment where tellers are empowered, efficient, and working as a team to obtain optimal results! This webinar will teach head tellers how to empower their staff, conduct efficient staff meetings, and further develop personal coaching skills to strengthen the teller team.
Participants will receive learning-engagement tools to enable tellers to communicate more effectively. Two surveys designed for team leaders to learn more about their team and corporate culture will be provided. A unique performance evaluation will be included to help both head tellers and team members enhance their banking skills. This must-attend session will cover communication methods, developing creative learning experiences, teamwork, organizational skills, management principles, and performance feedback.
- How to use positive, constructive feedback
- Basic principles of managing and motivating people
- Hierarchy of learning and teaching categories
- Communicating to all team members
- Tips for conducting effective staff meetings
- Organizational skills to improve your team’s performance
- Tips on creating “cheat sheets” to help your staff
- Sample performance evaluation
- Sample surveys to identify specific staff and institution needs
- Website references with useful financial industry information
- Sample procedure format
- Clean desk guide
- Employee training log
- Interactive quiz
WHO SHOULD ATTEND?
This informative session is designed for head tellers, but will also benefit other staff because it will reinforce concepts essential to developing a robust team.
PLEASE NOTE: The live webinar option allows you to have one internet connection (from a single computer terminal). You may have as many people as you like listen and watch from your office computer.
ABOUT THE PRESENTER – Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, acquisitions of branches, mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a Bachelor’s from the University of Akron and an MBA from Ashland University.