Mastercard Debit Card Chargebacks
The chargeback process is riddled with rules and time restrictions. Don’t risk a loss for your financial institution or card holder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.
Mastercard dispute resolution rules are complex. Your institution’s ability to recover funds from a merchant is primarily based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights – and a potential financial loss for you or your cardholder.
What information is needed from the cardholder? When are chargeback rights available? What if you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered.
Analyze the exception-related transaction data in an authorization message
Differentiate the types of POS transactions
Identify documents needed for the most common exception conditions
Explain the dispute resolution cycle and maximum timeframes
Distinguish fraud-related from non-fraud-related cardholder claims
Name the chargeback reason codes used most often
Sample cardholder dispute form
Quick reference comparison of Regulation E and Mastercard rules
List of reference websites, including the Mastercard Rules and Chargeback Guide
Employee training log
WHO SHOULD ATTEND?
This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
ABOUT THE PRESENTER – Diana Kern, AAP, SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance.
Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. As a guest speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things electronic payments results in high-energy presentations.
Live Webinar – $245
Recorded Webinar and Digital Download – $245 plus tax
Live Webinar, Recorded Webinar and Digital Download – $320 plus tax