Mastercard Debit Card Chargebacks: Rules, Rights & Challenges
The chargeback process is riddled with rules and time restrictions. Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
Identify transaction data that’s critical to determine chargeback rights
Describe the “dual-message” type of transaction
Explain the dispute resolution cycle and timeframes
Itemize the documents necessary to support a chargeback
Differentiate fraud from non-fraud chargeback situations
WEBINAR DETAILS
Mastercard dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and a potential loss for you or your cardholder.
What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.
TAKE-AWAY TOOLKIT
Sample cardholder dispute form
Quick reference comparison of Regulation E and Mastercard rules
List of reference websites, including the Mastercard Rules and Chargeback Guide
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
WHO SHOULD ATTEND?
This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
PRESENTER – Diana Kern, AAP, SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance.
Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. As a guest speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things electronic payments results in high-energy presentations.
REGISTRATION OPTIONS:
Live Webinar – $245
Recorded Webinar and Digital Download – $245 plus tax
Live Webinar, Recorded Webinar and Digital Download – $320 plus tax
