Mortgage Servicing Compliance Requirements and Updates

Servicing mortgage loans is a difficult and complex process, with many laws and regulations with which to comply. And particularly after the pandemic, regulators are looking very carefully at both how servicers are servicing loans, as well as which borrowers receive what type of treatment.

There are very detailed requirements in RESPA as to how to service mortgage loans, and when a borrower has defaulted, the requirements become even more complex. In addition, fair lending and UDAP/UDAAP risk is substantial. In this webinar, we’ll review the requirements involved, as well as how to address defaulted borrowers and maintain an effective program to deal with the many issues.

What You’ll Learn

  • RESPA’s detailed servicing requirements, including the 2021 amendments and FAQs
  • Loss mitigation principles – regulators’ primary concern
  • Reg. Z requirements, including periodic statements, payoff statements, and escrows
  • Flood insurance escrow requirements
  • Error resolution and information request requirements
  • Force-placed insurance
  • Default management rules, including early intervention requirements, access to personnel, continuity of contact, and the loss mitigation application process
  • Foreclosure provisions
  • Debt collection, including the FDCPA and Reg. F
  • Fair lending and UDAP/UDAAP issues

Who Should Attend
Anyone involved in the servicing and loss mitigation efforts within mortgage lending, including loss mitigation counselors, processors, and customer service representatives, as well as risk managers, compliance professionals, auditors, and legal staff.

Instructor Bio

Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person


Sep 06 2022


1:30 pm - 3:30 pm



More Info