Nailing Your Job of Head Teller
Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.
Though the job responsibilities of a head teller vary from one bank to another, the leadership provided by this frontline supervisor is critical to bank success. Superior supervisors are adept at motivating, training, and developing staff through feedback, collaborative performance planning, and goal setting. Their coaching helps tellers reflect the bank’s care and concern for customer service. This webinar is for head tellers who want to take the lead and take responsibility for developing a dynamic staff.
Covered Topics
- Managing Time and Interruptions
- Building Rapport with Your Manager
- Using Tools that Enhance Efficiencies and Results
- Making Training Stick
- Giving and Receiving Effective Feedback
- Enhancing Your Managerial Presence
- Creating a Motivating Work Environment
- The Essentials of Effective Teaming Relationships
Who Should Attend?
Head tellers, branch managers, teller trainers will benefit from this webinar.
Presenter
Janice Branch has been a senior training consultant for InterAction Training for over twenty-five years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Janice uses her talents in motivating professionals to challenge themselves to reach their goals. Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and leadership, Janice is the “go-to” person every organization wants to hear from. Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $299
Available Upgrades:
12 Months OnDemand Playback + $120
12 Months OnDemand Playback + CD + $150
Additional Live Access + $95 per person
