Nailing Your Job of Head Teller
Without a doubt, staff plays a lead role – up-front and center in any financial institution. The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than lenders, tellers are the key to exceptional customer service. These players require an excellent director, and a superior supervisor to deliver a top performance.
The job responsibilities of a head teller can vary from one bank to another. In some companies, this supervisor works full time at functioning as a ” working supervisor”, with little time for the actual overseeing of the team. Head tellers in progressive banks primarily coach, schedule, train, and problem-solve. Superior supervisors are accomplished in decision-making, problem-solving, planning, delegation, and meeting management. As well as motivating, training, and developing staff through feedback, collaborative performance planning, and goal setting. The leadership provided by the frontline supervisor is critical to employees’ success enabling them to perform productively and effectively. The frontline positions in your financial institution are, without question, one of the most important roles carried out each day. They have the most opportunity to reflect the bank’s care and concern for customer service. Therefore, they require a well-trained leader. Take the lead and take the responsibility for developing a dynamic staff.
Covered Topics
- Managing Time and Interruptions
- Building Rapport with Your Manager
- Using Tools that Enhance Efficiencies and Results
- Making Training Stick
- Giving and Receiving Effective Feedback
- Enhancing Your Managerial Presence
- Creating a Motivating Work Environment
- The Essentials of Effective Teaming Relationships
Who Should Attend?
Head tellers, branch managers, teller trainers will benefit from this webinar.
Presenter
Janice Branch has been a senior training consultant for InterAction Training for over twenty-five years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Janice uses her talents in motivating professionals to challenge themselves to reach their goals. Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and leadership, Janice is the “go-to” person every organization wants to hear from. Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
Available Upgrades:
12 Months OnDemand Playback + $110
12 Months OnDemand Playback + CD + $140
Additional Live Access + $85 per person
