New Accounts Study Part 1: Consumer Accounts

We will look at many mistakes that you can make on the basic accounts we open every day. We will also discuss our customer’s life changes like divorce and death. How can we help our customers navigate through their life cycle from birth to death in a way that is safe and compliant for all of us? This program will explore all the regulatory concerns in our customers consumer accounts.

What You’ll Learn
Customer Identification Program
Customer Due Diligence
W9-and W-8 Review of our tax reporting requirements
Implementing interest reporting rules on Nonresident Aliens
Individual Ownership
Joint Ownership
Payable on Death
Powers of Attorney
Removing Names at divorce and death
Changing Ownership during our customer’s life cycle
Signature Card Danger Zones
Disclosures—When to give which disclosures for consumers

Who Should Attend
Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

Presenter
Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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