Security Officer Workshop - Neenah

$175 Tuesday, March 24, 2020 9:00 AM 1000 Cameron Way, Neenah, WI, 54956 Register

Bank Security Officers are responsible for supervising the security program which must address five broad areas: physical security, personnel security, information security, crime prevention and detection, and investigations. This is changing!

Banking has evolved into using more technology for customer interaction which is changing the interpretation of the Security Officer role as well as their focus on bank security.

New questions are constantly cropping up: How are new machines affecting your branch layout and the overall safety of your people? How are personal devices affecting your front line staff's interactions with customers? Although security is the main focus, what other duties should a security officer be familiar with?

Join us for this full-day session that delves into the Security Officer role in modern banking.


8:30 a.m. - Registration

9:00 a.m. - Introduction and I Knew Something Was Wrong

Barry Thompson, Thompson Consulting Group

When fraud losses occur no matter the type internal or external some member of our staff felt, the warning signs didn’t need to be reported. The reasons for these lapses are many: fear of being wrong, fear of being ridiculed and reporting someone who might be innocent. How do we train our staff to report those internal warnings that could have saved our institution thousands of dollars?

In this session, take control of your training by learning vital new skills and insights in educating your staff to report their gut feelings when something might be wrong. Using new training methods your staff will report what they feel is wrong if you establish the proper framework.

10:00 a.m. - Break

10:10 a.m. - Internal Fraud: The Warning Signs

Barry Thompson, Thompson Consulting Group

How prepared is your institution for internal theft and fraud? Embezzlements were one of the most reported SAR events filed by financial institutions from 1996 to 2017. This riveting session identifies the behavioral changes that can identify internal frauds in the making!  We review the warning signs that every staff member should look for or be able to identify to help stop internal embezzlement. Discover where the thief will spend the stolen funds and how they keep their stealing from being found. Know whether you should do the investigation or hire a Certified Fraud Investigator. This insightful program provides you the tools needed to understand the workings of internal fraud.

11:00 a.m. - Break

11:10 a.m. - When Social Media Attacks

Barry Thompson, Thompson Consulting Group

Social media websites have changed the world. For all the good social media can be as an effective marketing tool for attracting an ever-younger (and an ever-older) client base, it can also be used as a weapon against an institution. We will review how, unmonitored, social media can become a nightmare for public relations. This session will demonstrate how a social media attack can be constructed, and, if successful, cause the institution to lose market share and accounts and enough negative publicity that might lead to a failure. We will discuss embarrassing problems that other businesses and financial institutions have had to handle, and pro-active solutions that will keep your institution in the “like” category.

12:00 p.m. - Lunch

12:45 p.m. - Panel Discussion

Moderated by Barry Thompson, Thompson Consulting Group

Panels will consist of bankers, local law enforcement and industry professionals.

1:45 p.m. - Break

2:00 p.m. - Session To Be Determined - The FBI has been invited to perform a session on Wisconsin Bank Robbery Trends. More information will be posted as it becomes available.

4:00 p.m. - Adjourn

Who Should Attend:

This full-day workshop is for anyone that is responsible for or interested in Bank Security, including but not limited to: Security Officers, Cashiers, Training Officers, Branch Managers, HR Managers, Compliance Officers or anyone that is face to face with customers on a daily basis.


The registration fee of $175 includes program registration, instructional materials, refreshment breaks, and lunch.

Refund Policy:  

A refund, less a $25 administrative fee, is provided for cancellations requested on or before Thursday, March 19, 2020.

Dates and Locations:

  • March 24, 2020
    Best Western Premier Bridgewood Resort Hotel & Conference Center
    1000 Cameron Way
    Neenah, WI 54956
  • March 25, 2020
    Holiday Inn Eau Claire South
    4751 Owen Ayres Court
    Eau Claire, WI 54701
  • March 26, 2020
    Glacier Canyon Lodge at the Wilderness
    45 Hillman Road
    Wisconsin Dells, WI 53965

$175 Tuesday, March 24, 2020 9:00 AM 1000 Cameron Way, Neenah, WI, 54956 Register