Security Officer Workshop - Wisconsin Dells

$175 Thursday, March 21, 2019 9:00 AM Register

Bank Security Officers are responsible for supervising the security program which must address five broad areas: physical security, personnel security, information security, crime prevention and detection, and investigations. This is changing!

Banking has evolved into using more technology for customer interaction which is changing the interpretation of the Security Officer role as well as their focus on bank security.

New questions are constantly cropping up: How are new machines affecting your branch layout and the overall safety of your people? How are personal devices affecting your front line staff's interactions with customers? Although security is the main focus, what other duties should a security officer be familiar with?

Join us for this full-day session that delves into the Security Officer role in modern banking.


8:30 a.m. - Registration

9:00 a.m. - Introduction and national Security Update

Barry Thompson, Thompson Consulting Group

With the possibility of security issues changing on a daily basis, requiring the Security Officer to assess and address each occurrence, staying on top of what is happening in Wisconsin, in Washington, DC, and in the world become more necessary than ever. Crime trends are as important as headlines when evaluating actions and reactions for financial institutions. New equipment like cash recyclers, opening apps and pod branches have changed our environment. Even if your bank hasn’t changed to these new developments it will soon. The Security Director has to stay current in order to make informed decisions and reports to the Board of Directors. Here’s where you learn what’s new.

Bank Protection Act and the Implementing of Regulations

Barry Thompson, Thompson Consulting Group

The Bank Protection Act and the implementing regulations specify the requirements for the Security Officer. We have designed this program specifically for the individual who has little or no previous training in financial institution security. If you have been the security officer for less than three years or are newly assigned to the duties in the security area this is the program for you. If you have been the Security Officer for many years this is a great refresher course on the requirements of your position.

10:00 a.m. - Break

10:10 a.m. - Handling the Kooks

Barry Thompson, Thompson Consulting Group

The hardest task for frontline staff is handling an upset account holder! People receive little training in life on how to handle confrontation, as a result, some can be bullied by customers. Other staff members overreact to these situations producing a conflict that is unnecessary. Real life examples of staff in normal business encounters that exploded into difficult situations will be examined. In this fast-moving session, you will learn to observe, listen and develop strategies that will diffuse the situation before it escalates to a lawsuit. 

11:00 a.m. - Break

11:10 a.m. - Other Duties as Assigned

Barry Thompson, Thompson Consulting Group

Every job description has the statement, “Other duties as assigned,” to the security officer this can become a major problem. Security is more than watching a security camera or handling bank robberies. In this enlightening segment, we will be reviewing those duties that risk managers should or shouldn’t be involved in handling. Many times, when a situation looks like a major hassle staff wants security to handle it. Learn how to draw a line or discuss with management the concepts of foreseeability, fraud or “Crime Prevention Through Environmental Design.”

12:00 p.m. - Lunch

12:45 p.m. - Panel Discussion

Moderated by Barry Thompson, Thompson Consulting Group

Panels will consist of bankers, local law enforcement and industry professionals.

1:45 p.m. - Break

2:00 p.m. - Branch Risk Assessment – How Do New Technologies Affect Your Branch’s Physical Security

Speaker TBD

4:00 p.m. - Adjourn

Who Should Attend:

This full-day workshop is for anyone that is responsible for or interested in Bank Security, including but not limited to: Security Officers, Cashiers, Training Officers, Branch Managers, HR Managers, Compliance Officers or anyone that is face to face with customers on a daily basis.


The registration fee of $175 includes program registration, instructional materials, refreshment breaks, and lunch.

Refund Policy:  

A refund, less a $25 administrative fee, is provided for cancellations requested on or before Thursday, March 14, 2018.

Dates and Locations:

March 19, 2019
Radisson Hotel & Conference Center Green Bay
2040 Airport Drive
Green Bay, WI 54313

March 20, 2019
Holiday Inn Eau Claire South
4751 Owen Ayres Court
Eau Claire, WI 54701

March 21, 2019
Glacier Canyon Lodge at the Wilderness
45 Hillman Road
Wisconsin Dells, WI 53965

$175 Thursday, March 21, 2019 9:00 AM Register