Through real-world examples and practical case studies, participants will see how to apply the BRIGHT approach in customer interactions, focusing on key techniques such as listening for clues, making effective recommendations, and confidently closing conversations. These scenarios will provide actionable insights that attendees can immediately implement in their roles. This session is perfect for tellers and frontline staff looking to make a meaningful impact.
This session is ideal for tellers, frontline staff, and supervisors who want to improve customer interactions, enhance their recommendation skills, and contribute to the success of their institution through exceptional service. Whether new to the role or experienced, participants will gain practical tools they can immediately implement at their stations.
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