Teller School – 2 Part Series

During this two-part virtual class, we will learn many of the compliance, regulatory, and security issues necessary to be a successful teller. This will cover the annual training requirements for BSA and Regulation CC.

Teller School – Part 1
February 21, 2023, 1:30 pm CST

What You’ll Learn

• Customer Service Skills
• Currency
• Endorsements:
  • Consumers
  • Business
  • Fiduciary
• Specialty Checks:
  • Treasury Checks
  • Substitute Checks
  • Postal Money Orders
  • Regulation CC on Checks
  • Checks – Fundamentals

Teller School – Part 2
February 28, 2023, 1:30 pm CST

What You’ll Learn

• BSA Training for Tellers including Red Flags
• Check Fraud
• How money moves and timeframes for returns
• Understanding the Connection with the signature card contract
• Postdated Checks
• Stale dated Checks
• Liability of the Parties
• Legal legends on checks
• Handling Checks at the death of an account holder
• Active Shooters and Robbery

Who Should Attend
Tellers, Head Tellers, Branch Managers, Training, Operations, and Compliance personnel should attend.

Instructor Bio
Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

Registration Option

• Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $509
• Available Upgrades:
  • 12 Months OnDemand Playback + $190
  • 12 Months OnDemand Playback + CD  + $250
  • Additional Live Access + $150 per person