Transformative Branch Conversations for Retail Employees: An Interactive Workshop
This event will include breakout rooms where you will get the opportunity to collaborate with peers, as well as our industry expert, Alex Cole-Murphy. Space is limited to 30 participants for a high-value learning experience, so register today!
Customer service expectations continue to rise and present greater challenges for financial institutions to build trust and deepen relationships with the multitude of virtual channels. The gap continues to widen as depositors and lending clients shop options that have intensified the competitive environment.
How does your institution compete and differentiate itself? It is not too late to consider the impact your branch people can have.
Top-performing financial institutions are arming their people with a transformative approach to initiating distinctive relationships with their clients and prospects, building trust through meaningful conversations. This workshop will provide an approach to developing your people, who are the essential differentiators for your institution from the many digital options.
What You’ll Learn
Who Should Attend
This session is ideal for all levels of retail management, new account openers, branch managers, CSRs, anyone opening accounts in the retail branch.
