Visa Debit Card Chargebacks: Rules, Rights & Challenges
The chargeback process is riddled with rules and time restrictions. Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of Visa debit card chargebacks to protect everyone’s rights.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify transaction data that’s critical to verify chargeback rights
- Understand dual- and single-message transaction types
- Explain the dispute resolution cycle and timeframes
- Itemize the necessary documents to support a chargeback
- Differentiate fraud from non-fraud chargeback situations
WEBINAR DETAILS
Visa dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and potentially a financial loss for you or your cardholder.
What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.
WHO SHOULD ATTEND?
This informative session is designed for operations professionals that issue Visa debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
