Visa Debit Card Chargebacks

Visa dispute resolution rules are complex. When it comes to fraud-related chargebacks, your organization’s ability to recover funds from a merchant will vary based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights, and potentially a financial loss for you or your cardholder.

What information do you need from the cardholder? How do you determine when chargeback rights are available? How are non-fraud-related claims different? What happens when you cannot recover funds from the merchant through a chargeback? Join us to learn the answers to these questions and more.

Attendance certificate provided to self-report CE credits.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:
Differentiate types of POS transactions
Analyze exception-related transaction data in an authorization message
Identify documents needed for the most common chargeback reasons
Explain the dispute resolution cycle and maximum timeframes
Distinguish fraud-related from non-fraud-related cardholder claims
Name the chargeback reason codes used most often

WHO SHOULD ATTEND?
This informative session is designed for operations professionals at financial institutions that issue Visa debit cards. The content is suited for staff responsible for any aspect of cardholder exception claims.

TAKE-AWAY TOOLKIT
Sample cardholder dispute form
Quick reference comparison of Regulation E and Visa rules
List of reference websites, including the Visa operating rules that contain dispute resolution details
Employee training log
Interactive quiz

ABOUT THE PRESENTER – Diana Kern, AAP SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance.

Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. As a speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things payments results in high-energy presentations.

REGISTRATION OPTIONS
Live Webinar Access – $245
On-Demand Access + Digital Download – $245
Both Live & On-Demand Access + Digital Download – $320

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Date

Dec 09 2021
Expired!

Time

2:00 pm - 3:30 pm

Cost

$245.00

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