Visa Debit Card Chargebacks
The chargeback process is riddled with rules and time restrictions.
Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
Identify transaction data that’s critical to determine chargeback rights
Describe the “dual-message” type of transaction
Explain the dispute resolution cycle and timeframes
Itemize the documents necessary to support a chargeback
Differentiate fraud from non-fraud chargeback situations
WHO SHOULD ATTEND?
This informative session is designed for operations professionals that issue Visa debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
- Sample cardholder dispute form
- Quick reference comparison of Regulation E and Visa rules
- A list of public websites for reference, including the Visa rules
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
ABOUT THE PRESENTER – Diana Kern, AAP SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance.
Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. As a speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things payments results in high-energy presentations.
Live Webinar Access – $279
On-Demand Access + Digital Download – $279
Both Live & On-Demand Access + Digital Download – $379