Events

This is for Part 1 only. View Series Pricing.
Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. This series includes bi-monthly (6), two-hour webinars focused on the most recent changes to the compliance landscape.

Carl Pry, a well known and highly respected compliance expert and recipient of the 2015 ABA Distinguished Service Award will be presenting a bi-monthly update that will address new items to be aware of, deadlines and what’s on the horizon. In a simple language webinar format that you can view from your office, Pry will make sure you have the information you need to keep your financial institution in compliance.

Attendees love the handouts that Carl provides, including links to all relevant source documents and resources.

Covered Topics
Topics coming soon.

Who Should Attend?
Anyone in the institution having compliance responsibilities — when you think about this, it could be just about anyone in the institution. This may include members of senior management, operations personnel, lending personnel, underwriters, customer service representatives, back-room personnel, and of course compliance officers, auditors, and attorneys, and anyone else in the institution that might benefit from this valuable information.

Presenter
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant LLC in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395
This is for Part 2 only. View Series Pricing.
Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. This series includes bi-monthly (6), two-hour webinars focused on the most recent changes to the compliance landscape.

Carl Pry, a well known and highly respected compliance expert and recipient of the 2015 ABA Distinguished Service Award will be presenting a bi-monthly update that will address new items to be aware of, deadlines and what’s on the horizon. In a simple language webinar format that you can view from your office, Pry will make sure you have the information you need to keep your financial institution in compliance.

Attendees love the handouts that Pry provides, including links to all relevant source documents and resources.

Covered Topics
Topics coming soon

Who Should Attend?
Anyone in the institution having compliance responsibilities — when you think about this, it could be just about anyone in the institution. This may include members of senior management, operations personnel, lending personnel, underwriters, customer service representatives, back-room personnel, and of course compliance officers, auditors, and attorneys, and anyone else in the institution that might benefit from this valuable information.

Presenter
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant LLC in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

This is for Part 2 only. View Series Pricing.

Opening business accounts can create angst! Sole Proprietorships owned by a married couple, LLCs, LLPs, General Partnerships, Limited Partnerships, Corporations, Escrow Accounts, and Political Organizations! Why are there so many different types of business entities? What is the securest way to determine who has the authority to transact on behalf of a business entity – especially when owned by another entity? Verifying if a business entity is legitimate and who has the authority to transact business on behalf of that entity can be challenging. When can a business use the owner’s SSN vs. an EIN? When does a bank need a partnership agreement, bylaws, or operating agreement? FinCen requirements will be addressed. In this two hour comprehensive webinar, participants gain confidence and a clear understanding of the regulatory, compliance, documentation, and proper TIN requirements for opening business account. This session is not state law specific.

It is highly recommended that attendees have a copy of the financial institution’s account agreement, signature card, and resolutions to reference during the session. To customize the course to state law, the FI may want to access the Secretary of State’s website to review documentation requirements on forming business structures in your state.

The “Opening New Accounts Part II: Business Accounts” webinar has been approved for 2 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics

  • Business Account Documentation
  • Resolutions – Purpose and Proper Completion
  • Learn the Harsh Reality of How Our Bank Lost $100,000 By Not Executing a Resolution Properly
  • Business Taxation Options and Why We Have To Care
  • Sole Proprietorships
  • General, Limited, Limited Liability, and Limited Liability Limited Partnerships?
  • Why Are There So Many Different Types of Partnerships Available?
  • Limited Liability Company and Series LLC
  • Limited Liability Company – Why Has It Become The Most Popular Business Structure?
  • Determining LLC Business and Tax Classification
  • Profit and Non-Profit Corporations
  • 501(c)(3) Non-Profit Corporations
  • Understanding Sub-Chapter S Corporations (S-Corps)
  • Non-Profit Associations, Social Clubs, and Charitable Organizations
  • Adding and Removing an Owner or Non-Owner as a Signer
  • Access at the Death of a Business Account Signer/Owner
  • FinCen – Beneficial Ownership Due Diligence Requirements
  • Documenting Complicated Business Structures
  • TIN Compliance “Cheat Sheet” Included In Session

Who Should Attend?
Customer contact personnel, supervisors, and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well as at least 85% of this information also impacts the lending area.

Presenter

Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

This is for Part 1 only. View Series Pricing.

Opening new accounts is complicated! With fraudulent activity at an all-time high and ongoing onerous regulatory oversight and scrutiny, the need for new account training is paramount to maintain diligence as well as update processes and procedures. This two-hour workshop, which is Part I of a three-part series, focuses on the risks, procedures, best practices, and compliance requirements for opening Personal and Consumer Accounts. Attendees will gain an understanding of proper documentation requirements, ownership options, proper account titling and who has authority to open and transact on the account during lifetime and at the death of a signer. Part II of this three-part series encompasses Business Accounts, and Part III addresses Trust and Fiduciary Accounts.

It is highly recommended that attendees have a copy of their financial institution’s account agreement and signature card to use as a reference during the session.

The “Opening New Accounts Part I: Personal/Consumer Accounts” webinar has been approved for 2 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics

Managing Risk For the Financial Institution

  • How to Avoid Litigation, Regulatory Fines, and Damage to Your FI’s Reputation
  • Understanding Your FI Terms and Conditions
  • Best Practice When All Parties Are Not Present at Account Opening or Closing

6-Step Account Opening Process – CIP Requirements

  • How to Determine the Proper Account Title
  • Customer ID
  • Verify Previous Financial History
  • Comparison with Government Lists – OFAC
  • Client Notification/Disclosure
  • Proper Tax Identification Number

TIN Compliance

  • FI Request for TIN Certification (W9)
  • Certifying a TIN for a Foreign Person (W8-BEN)
  • Backup Withholding – What Is It and When Is It Required?
  • Avoiding B-Notice Fines

Personal/Consumer

  • Personal Account Ownership Overview
  • Individual/Single Party Accounts
  • Joint/Multiple Party Accounts
  • With and Without Right of Survivorship
  • Agency/Convenience Signer Designation
  • Power of Attorney – In-House and Out-of-House
  • Payable on Death Accounts

Personal/Consumer Account Difficult Scenerios

  • Adding and Deleting Signers During Lifetime
  • Who can access an account during lifetime?
  • Who can remove a signer?
  • Who can access the account once FI is notified a signer has died?
  • Does ownership of an account change at the death of a signer?
  • When is the FI required to freeze a personal account?

Opening Accounts for Minors

  • Individual/Single Party Account for a Minor
  • Joint/Multiple Party Account with a Minor
  • Uniform Transfer to Minor Account (UTMA)

Who Should Attend?
Customer contact personnel, supervisors, and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well.

Presenter

Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

Suspicious activity monitoring and reporting is the cornerstone of your BSA/AML program.  Once you identify the suspicious activity, filling out the Suspicious Activity Report  (SAR), and more specifically, the narrative, can be overwhelming. Regulator scrutiny increases anxiety around “getting it right.”

SAR writing is easier said than done. BSA officers often ask, “What happens to our SARs once submitted? Is anyone even reading this information? How do I alert law enforcement to COVID-19 related fraud?” In a never-ending sea of SARs filed with FinCEN each year, it is important that your SARs are noticed and read by law enforcement.

Easy-to-read and impactful SARS help law enforcement and other agencies determine how to act. Conversely, poor SARS have resulted in enforcement actions. In this one day SAR writing workshop, using hands on experience, learn how to craft a SAR narrative that tells your story and captures the attention of law enforcement while maintaining regulatory requirements.

Takeaways include:

•   Discover the minimum requirements of information that must be in your SARs

•   Gain confidence in writing effective and captivating narratives for law enforcement

•   Learn FinCEN SAR narrative requirements for COVID-19 related fraud and other critical keyword components

•   Obtain a SAR Writing Checklist to use at your financial institution

Target Audience:  Anyone responsible for the BSA/AML program in your institution

Presenter
Terri Luttrell, Abrigo

Registration Option
Live presentation $330

Recording available through June 3, 2022

The number of high-risk, cash-intensive businesses is growing. But how do you identify and monitor these depositors in a way that keeps your institution out of regulatory trouble? Learn to successfully navigate the regulations surrounding MSBs, MRBs, CBD-related businesses, and more in this timely session.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Define cash-intensive businesses in policies and procedures
  • Develop internal controls to protect against money laundering and fraud
  • Use provided tools and resources to develop a comprehensive due diligence process at account opening
  • Establish monitoring procedures to identify potentially suspicious activity
  • File accurate SARs for emerging areas of fraud

WEBINAR DETAILS
Cash-intensive businesses span a wide variety of industries, which can make it more difficult to identify potentially unusual activities that would be considered high risk. The risks to your institution can increase if you have not properly identified the business or the source of deposited funds, or appropriately monitored the changes in account activity. Money service businesses, private ATMs, marijuana-related businesses, and industrial hemp/CBD-related businesses present even more risk.

This session will address how to mitigate these risks and safely keep your doors open to cash-intensive businesses. It will detail the required policies and procedures you should have in place to identify cash-intensive businesses at account opening and conduct appropriate due diligence to ensure proper understanding of the accountholder’s normal activity. It will also cover red flags that should be incorporated into your monitoring process to identify potentially suspicious activity and take appropriate action.

WHO SHOULD ATTEND?
This informative session is designed for branch managers, BSA/AML officers, compliance officers, and security officers.

TAKE-AWAY TOOLKIT

  • New account due diligence form
  • Business account questionnaire
  • PDF copy of the slides
  • Employee training log
  • Interactive quiz

MEET THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Kincaid served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Kincaid has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

BSA officers play a vital role in the wellbeing of each financial institution. Although the buck stops with the board, the board relies on BSA officers and management to provide the necessary information. Are you confident in your reporting process? Join us to learn best practices and walk away with a sample BSA board report.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Understand directors’ BSA responsibilities
  • Develop a comprehensive, ongoing BSA training program for the board
  • Explain your institution’s current BSA/AML risks and the impact of pending BSA regulations and changes
  • Create detailed board reports using the provided templates
  • Identify key details examiners will look for in board reports

WEBINAR DETAILS
Ultimate responsibility for your BSA program rests with the board. Recent BSA enforcement actions have cited lack of board and management oversight as a significant violation. But since directors don’t oversee day-to-day operations, they must rely on information provided by the BSA officer and management to make the strategic, risk-based decisions needed to maintain compliance and avoid costly incidents of fraud.

BSA officer and board communication starts with effective initial and ongoing training and continues with periodic reporting regarding your BSA program and the ever-changing regulatory environment. This webinar will address appropriate training content, the frequency and type of reporting, and the details directors need most for decision-making and to enhance their understanding of your institution’s BSA/AML risks.

WHO SHOULD ATTEND?
This informative session will benefit BSA/AML officers and senior management.

TAKE-AWAY TOOLKIT

  • Sample BSA board report
  • Director training documentation
  • PDF copy of the slides
  • Employee training log
  • Interactive quiz

PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Kincaid served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Kincaid has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

Attend the Opening 30 Types of Deposit Accounts: CIP, Documentation, Procedures and More! Seminar from the convenience of your own office via Live Streaming Video as it happens on Thursday, February 10th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

Learn how to open approximately 30 types of legal ownerships. We will cover consumer accounts, business accounts, deceased accounts and nonprofits. We will review the tax reporting, documentation requirements and best practices in our industry. Submit a copy of your signature card, resolutions, and terms and conditions before the program. What you will receive: New Account Handbook and a Deposit Compliance Handbook

Seminar Overview:

  • Single Party
  • Multiple Party-WROS and WOROS
  • Payable On Death/ In Trust For Accounts
  • Power of attorneys
  • Uniform Transfer to Minors Act
  • Qualified Income Trust
  • Formal Trusts—Revocable and Irrevocable
  • Estate Accounts
  • Sole Proprietorships
  • Partnerships
  • Corporations
  • Limited Liability Companies
  • IOLTA
  • Agency
  • Nonprofits
  • And many more

Who Should Attend?
Designed for bank branch employees. Tellers, new account representatives, new member representatives, personal bankers, branch managers, branch operations, deposit compliance, BSA, training.

Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Registration Option
OnDemand with Live Streaming – $995

Attend the BSA Officer and Staff Annual Review Seminar from the convenience of your own office via Live Streaming Video as it happens on Wednesday, February 9th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

During this all day program we will cover a wide range of BSA topics for the current environment. Designed for BSA Officers and staff this program will present new and evolving issues with BSA.

Seminar Overview:
9:00-10:15 – Beneficial Ownership Where Are We?
During this session we will look at the evolving landscape of the beneficial ownership regulation. What do companies have to do? What do banks have to do? Learn more about this change and how it affects your current program.

10:15-10:30 – Break

10:30-11:00 – Customer Identification Program including Online Account Opening Issues
85% of institutions who open accounts online experience fraud. During this session we will look at taking our Customer Identification Programs to the virtual world. What will that look like and how do we prevent financial crimes.

11:00-12:00 – High Risk Customers and Services—De-Risking can you do it?
De-risk customers? What does it mean? A special look at these important customer groups.

  • Charities
  • Private ATMs
  • Nonresident Aliens
  • Money Service Businesses

12:00-1:00 – Lunch

1:00-2:15 – SARS and CTRs Update
During this session we will look at the SAR, the crimes and the advisories for 2022. Learn more about helping law enforcement with a razor-sharp SAR. A line-by-line look at the CTR and its changes. Learn how to complete complicated CTRs on IOLTAs, check cashing, purchasing cashier’s checks, and more. What would you use to determine whether or not to exempt your customer? Does your customer qualify for an exemption and whether you should or should not exempt them based on risk? Learn more.

2:15-2:30 – Break

2:30-3:30 – Hot Topics and Speed Round
This session will have hot topics for 2022. This session will be subject to instructor discretion as the year moves forward.

  • Keep Open Requests
  • BSA Fines and Penalties
  • Current examination hot spots—changes to the exam manual
  • And More…

3:30-4:30 – Case Study: Risk Assessment, CIP, CDD and EDD on Cannabis
Build a program for cannabis.

Who Should Attend?
BSA officers and staff, bank management, and Board of Directors.

Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Registration Option
OnDemand with Live Streaming – $995

Attend the 3 Day Deposit, BSA and Account Opening Update and Review Seminar from the convenience of your own office via Live Streaming Video as it happens on February 8th, 9th, and 10th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

On day one, streaming attendees will learn about the regulatory changes affecting the deposit side of your financial institution in 2021. Regulations D, E, CC, DD and other miscellaneous regulatory issues will be covered.

On day two, we will cover all facets of BSA. From the COVID 19 fraud and FinCEN advisories that are keeping us busy with SAR filing requirements. To Currency Transaction rules on businesses that are still pending to the many changes in the transaction monitoring area. Plus, you can only imagine the challenges institutions are having with online account opening and identification processes as we change our Customer Identification Programs to open accounts when we are not face to face. Its going to be a big, busy year with many new types of customer services, fraud and CIP Procedures.

Day three will cover new account procedures and will develop you into the exceptional new account representative that your institution needs or help you write the procedures your institution needs. You will receive a new account manual template that is over 600 pages of tips on how to run Customer Identification Program and Customer Due Diligence on over 40 accounts. Plus you will receive checklists, matrixes and other tools to help you develop your own tailored new account process.

The “3 Day Deposit, BSA and Account Opening Update and Review Seminar OnDemand with Live Streaming” has been approved for 21 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the streaming individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email Streaming@OnCourseLearning.com.

Seminar Overview:
Day 1: 2022 Deposit Regulatory Update and Review – Tuesday, February 8th

  • 10 Hot Spots on Overdraft Programs
  • Where are we on complaint management?
  • What are some key point for developing an online program?
  • Regulation CC Holds
  • Check scams and UCC 3 and 4 facts you need to know
  • Regulation E unauthorized transactions
  • Changing products and Regulation DD requirements
  • What happened to savings accounts and NOW accounts?
  • New Accounts disclosures
  • Recent sanctions and fines and what we can learn
  • Insurance issues and challenges
  • Developing a new account process to accomplish all the federal regulatory requirements
  • CP 2100 and TIN Match Issues
  • Anything new happening at the federal level

Day 2: BSA Officer and Staff Annual Update and Review – Wednesday, February 9th

  • National Defense Authorization Act—BSA Implications for Beneficial Ownership, CTRs, and SARs
  • Managing risk assessments, internal controls, audit, and training
  • Beneficial ownership issues and changes
  • Customer Identification Program and Customer Due Diligence
  • OFAC
  • SAR Reporting and Decision Making
  • Currency Transaction Reporting
  • 314 A and 314 B
  • Funds Transfers and Monetary Instrument Rules
  • COVID 19 Fraud
  • Virtual Currency Issues
  • Geographic issues
  • Cyber Crimes, Elder Fraud, Human Trafficking and Human Smuggling
  • Challenges when you open accounts online

Day 3: Opening 30 Types of Deposit Accounts: CIP, Documentation, Procedures and More! – Thursday, February 10th

  • From Birth to death on 40 accounts
  • Types of identification that are acceptable
  • Issues with the military ID copies
  • Issues with online opening identification images
  • Nonresident alien issues on interest bearing accounts
  • What regulations disclosures go to what type of accounts
  • Writing your procedures, checklists, matrix for your state and your institution
  • Personal Accounts
  • Power of Attorney
  • Agents, Convenience signers, authorized signers
  • Uniform Transfer to Minors Accounts, joint accounts with minors, PODs to minors
  • Social Security and VA Accounts
  • Death and Estates
  • Tricky issues on formal trusts
  • Business Accounts
  • IOLTAs, Agents, 1031 Exchange
  • Nonprofits, charities, and benefit accounts

Training Day Agenda (Subject to Change)

  • 9:00-10:15am – Content followed by a 15 minute break and Q&A
  • 10:30-12:00pm – Content followed by a 45 minute lunch break and Q&A
  • 1:00-2:15pm – Content followed by a 15 minute break and Q&A
  • 2:30-4:00pm – Remaining content and final Q&A

Who Should Attend?
BSA officers and staff, bank management and Board of Directors, deposit compliance officers and support staff, deposit operations, deposit training, personal bankers, customer service representatives, management and deposit staff, deposit operations, deposit compliance, deposit training, customer service representatives, branch managers, personal bankers, and lenders. Virtually anyone at your institution!

Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Registration Option
OnDemand with Live Streaming – $2495