Tag Archive for: Collections

Events

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Consumer Real Estate Loans: Step-by-Step

Lending is the heartbeat of your financial institution. With so many regulations governing consumer loan compliance, what exactly should be your focus? This webinar will map out an example of a consumer RE loan from beginning to end. You’ll learn all the details, plus get insight on what examiners are watching.

After This Webinar You’ll Be Able To:

  • Prevent fair lending issues from initial conversations through closing
  • Understand E-SIGN requirements for electronic disclosures
  • Gather required GMI and HMDA data
  • Determine if appropriate flood insurance is in place
  • Review appraisal requirements
  • Avoid TRID errors on loan estimates and closing disclosures
  • Use provided checklists to verify loan file documentation

Webinar Details

Perhaps no financial product or service is “touched” by more regulatory requirements than a consumer real estate loan. From the first discussions with the borrower, to the application, to the closing table, regulations guide each stage of the loan process. This webinar will walk through a sample consumer real estate loan from application to closing. It will address the regulatory compliance issues that impact the loan, your institution, and the borrower. In addition, it will highlight the issues examiners are citing the most and share best practices for avoiding costly errors.

Who Should Attend?
This informative session is designed for consumer mortgage loan officers, loan operations personnel, compliance officers, and internal auditors.

Take-Away Toolkit

  • Consumer real estate loan documentation checklist
  • Flood insurance determination worksheet
  • Sample changed circumstance form
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter
Dawn Kincaid – Brode Consulting Services Inc
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Kincaid served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Kincaid has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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Safe Deposit Issues: Drilling, Unpaid Rent, Death, & Unclaimed Property

What could go wrong? Safe deposit box rental and use are predictable, right? Not so! From delinquent rent, to joint ownership, to escheatment and death of an owner, proper handling of safe deposit boxes is hardly banal. Learn the ins and outs of this often-overlooked area.

After This Webinar You’ll Be Able To:

  • Understand your institution’s safe deposit box obligations and responsibilities
  • Implement proper procedures to grant access to a safe deposit box
  • Handle delinquent rent
  • Manage the death of a joint or sole owner
  • Properly escheat safe deposit box contents to the state

Webinar Details
Safe deposit boxes are an important service. They provide additional revenue and enhance accountholder relationships. But safe deposit box operations are unique and sometimes mysterious. Inappropriately handling a safe deposit box can result in unforeseen liability to your institution of tremendous proportions. This webinar will cover everything you need to know to properly handle safe deposit boxes, including the rental agreement, collecting rent, drilling the box, and escheatment of box contents to the state.

Who Should Attend?
This informative session is designed for all staff involved with safe deposit boxes, including officers, service representatives, operations personnel, compliance officers, auditors, attorneys, and managers.

Take-Away Toolkit

  • Checklist of items that should be included in a safe deposit box policy
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter
Elizabeth Fast, JD, CPA — Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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Breaking: Recent Bank Failures: What Does It Mean to Your Institution? FREE Webinar

Doubtless we’ve all heard by now of the sudden and unexpected closures of Silicon Valley Bank and others last week. You’ve also likely heard federal regulators announced plans to support depositors of the two banks and prop up consumer confidence in the banking industry. What exactly happened here? Are more bank failures expected? What were the actions the regulators took to guarantee the deposits of these banks’ customers?

In this short webinar, we’ll address the problems faced by Silicon Valley Bank and other recently failed banks, and anticipate questions your customers may be asking you. We’ll sort our way through what has happened and ensure you’re prepared with the right information to understand the present situation, as well as address concerns throughout the industry.

What You’ll Learn

  • What has happened so far?
  • Will it happen to other financial institutions?
  • Is the industry in trouble?
  • Regulatory and government responses
  • Impact on FDIC deposit insurance
  • New assessment fee
  • Communication and management
  • What to tell concerned customers
  • Future outlook

Who Should Attend
Anyone in the financial institution that would like an update on current events. Especially front-line personnel who may need to respond to questions from the public.

Instructor Bio
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.

Registration 

  • Free

 

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Lessons Learned from the FDCPA Collection Rule Changes

Do you have both sets of last year’s FDCPA changes down pat? Not everyone does. Join us for this unique opportunity to learn about the landmines from other financial institutions’ experiences under the new rules.

After This Webinar You’ll Be Able To:

  • Explain the new rules regarding debt collection communications, such as voice messages, emails, text messages, and social media
  • Understand how to properly adhere to the new call attempt restrictions of not more than seven times within seven days
  • Determine how and when collectors must contact the consumer before furnishing debt information to a credit reporting agency
  • Explain what qualifies as time-barred debt and how collectors must handle it
  • Identify what the CFPB has indicated are some of the biggest problems

Webinar Details
Over a year ago, the CFPB implemented two rounds of major changes to the Fair Debt Collection Practices Act which affected all financial institutions and their third-party debt collectors.  These changes covered the consumer’s control over how often and by what means you can communicate with them, the proper use of newer communication methods (i.e., mobile phone, voicemail, email, text messages, and social media), the limitation on collection efforts to not more than “7 times within 7 days,” the required use of a “limited-content message” when leaving messages in certain situations, and the restrictions on attempting to collect time-barred debt. This program will explore the problems financial institutions have encountered under these new rules and the lessons learned.

Who Should Attend?
This informative session is directed to all loan officers, loan operations personnel, credit administration personnel, collection staff, compliance officers, attorneys, managers, and others involved in the collection process.

Take-Away Toolkit

  • CFPB’s Fair Debt Collection Practices Act Examination Procedures (updated December 2022)
  • CFPB’s Small Entity Compliance Guide for the Debt Collection Rules
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter
Elizabeth Fast, JD, CPA — Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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Collateral Analysis: Evaluation, Weaknesses, & Monitoring Value

Collateral analysis can be complicated. Every lender hopes that it never comes down to dealing with the collateral — but things don’t always work out as planned. If the cash flow becomes a trickle, you may have to get down to brass tacks. Hopefully the collateral analysis that was performed stands strong. Learn how to deal with all aspects of this complex, yet important, analysis.

After This Webinar You’ll Be Able To:

  • Accurately assess and monitor the value of collateral
  • Explain what can impact the value of collateral
  • Understand the key items in an appraisal when analyzing the value as collateral
  • Comprehend the challenges in taking possession of collateral

Webinar Details

The most frightening thing a lender can say is, “I’m not worried, we’ve got plenty of collateral.” Do you know how to appropriately analyze collateral coverage? This includes looking for the right elements in an appraisal (outside the mandated appraisal review), considerations for various types of collateral, and how to best monitor those values — including marketable securities, accounts receivable, inventory and equipment, and real estate.

This presentation will take a risk-based approach to collateral analysis, adjusting the depth of the analysis to match the strength of the borrower. Collateral only comes into play if cash flow fails. Analysis must be focused on collateral as a secondary or tertiary source of repayment and not as a crutch for poor business results (or poor underwriting).

Who Should Attend?
This informative session is designed for commercial lenders, credit analysts, credit department managers, senior loan officers, senior credit officers, loan review personnel, branch managers serving commercial borrowers, chief risk officers, and auditors.

Take-Away Toolkit

  • Collateral analysis worksheet
  • Collateral monitoring guide
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter
Robert L. Viering — RiverPointUSA LLC

Bob Viering brings over 35 years of banking experience to RiverPointUSA, where he concentrates on management and board planning activities, such as strategic, capital, and succession planning, de novo bank formation, assisting with managing regulatory agreements, loan review, and credit process assessment. He has served as a bank director and was an independent member of a bank’s audit committee.

Prior to becoming a consultant, Viering was a de novo bank organizer responsible for all regulatory filings, planning, recruiting, and also serving as CEO. He has been an advisor for other de novo bank formations. Earlier in his career, Viering held various management positions with large and regional banks, including market president and regional credit officer. In addition, he has managed deposit and loan operations groups and was a lender to local, regional, and international businesses. He has also served as a board member of state and national trade associations.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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Effective Management of Credit Report Disputes

Fully 70% of consumer complaints to the CFPB revolve around credit reporting! Noncompliance with FCRA can domino into lapses in ECOA compliance — which is simply inviting action by the CFPB. From automated disputes to direct disputes and all the gray areas in between, this session will provide a commonsense approach to FCRA dispute compliance and management.

After This Webinar You’ll Be Able To:

  • Appreciate the increasing credit reporting compliance risks
  • Maximize the credit reporting dispute process
  • Examine the optimal alignment for dispute management
  • Understand the critical steps in responding to credit report disputes
  • Create a plan for effective dispute management
  • Identify and avoid common compliance landmines

Webinar Details

The issue of managing credit reporting disputes is growing.  In the most recent Consumer Financial Protection Bureau (CFPB) statistics, credit reporting accounted for over 70% of consumer complaints!  It is receiving added attention from both examiners and consumer protection attorneys.  In fact, the CFPB has linked credit reporting irregularities with lapses in Equal Credit Opportunity Act compliance and has promised swift action.  From policies and procedures to quality assurance and organizational charts, this essential function impacts every financial institution and there are some basic steps you can take to increase efficiency, reduce risks, and calm your compliance nerves.

This webinar will focus on the unique operational and compliance challenges posed by credit reporting disputes.  Join credit reporting veteran David Reed as he cuts through the regulatory web and shares a clean and manageable credit reporting process for your institution

Who Should Attend?
This informative session is designed for senior executives, managers, compliance staff, lending staff, collections managers, frontline managers, internal auditors, and anyone involved with credit reporting.

Take-Away Toolkit

  • Sample credit report dispute resolution procedures
  • Sample credit report dispute response letters
  • FCRA examination guidance
  • Sample FCRA policy
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter
David A. Reed, JD — Reed & Jolly, PLLC

Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.

A former trial attorney and vice president and general counsel of a large regional financial institution, Reed is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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Real Estate Construction Loans Start to Finish: Consumer & Commercial; Unique Issues & Landmines

Real estate construction loans can be tricky. From start to finish, this information-packed webinar will focus on RE construction loan issues. Designed to address both consumer and commercial construction loans, this webinar will help you prevent lending missteps – even in unique situations.

After This Webinar You’ll Be Able To:
Understand the special construction loan documentation that is required and why it is required
Properly create and perfect liens in real and personal property during the construction process
Address problems involving the general contractor and suppliers
Handle loan disbursement procedures and construction monitoring
Explain how to deal with change orders and cost overruns

Webinar Details
Real estate construction lending is perhaps the most complicated type of loan and certainly one of the riskiest that your institution can make.  Construction lending requires knowledge of unique lending processes and an understanding of how to manage these processes.  It is a trap for the unwary who think construction lending is simply making a real estate loan.  This webinar will explain the construction lending function from start to finish.  It will discuss both consumer and commercial construction loans and the landmines to avoid.

Who Should Attend?
This informative session is designed for any personnel involved in construction loans, including loan officers, loan operations personnel, compliance staff, attorneys, auditors, and managers.

Take-Away Toolkit

  • Loan closing checklist (list of loan documents and other items needed for construction loans)
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenters

Elizabeth Fast, JD, CPA — Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
/by
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Handling Difficult People: Warning Signs & Effective Tactics

Are anger, confusion, ignorance, fear, mental health issues, unknown motivations, or a mixture of these on display with that difficult accountholder in front of you or on the phone?
Do you duck and cover, deflect and defer, or step up to resolve (and understand) the problem? Join this timeless webinar to learn more about how to effectively handle difficult people and situations.

After This Webinar You’ll Be Able To:

  • Determine who is the problem: accountholder, visitor, or a staff member
  • Describe the causative factors of the person’s hostility
  • Employ best practices during a confrontation
  • Explain banking procedures that a person wouldn’t know
  • Use cognitive listening to resolve a problem
  • Understand the warning signs when a person is about to become volatile
  • Design your course of action to resolve a situation

Webinar Details
Handling difficult people is one of the hardest situations staff has to manage on a regular basis. This program will review problems frontline staff and management could face during interactions with accountholders and explain ways to cope when things get hostile. People who become upset need to be defused and doing so is not always easy. The most well-meaning intentions could escalate the problem. Join us to learn more about causative factors, warning signs, and the proper use of cognitive listening.

Who Should Attend

This informative session is designed for newer ag lenders, credit analysts, and loan committee members who want to take some of the mystery out of ag lending and increase their knowledge and skills in assessing this critical segment.

Take-Away Toolkit

  • Incidents report form
  • Security tips
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenters

Barry Thompson, CRCM — Thompson Consulting Group, LLC

Barry Thompson is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups – he has trained over 54,000 financial professionals.

Thompson is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Thompson has worked in the financial services industry for over four decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Thompson is the author of 101 Security Tips for the Beginning Security Officer and Inside the Vault and has been interviewed by Newsweek, Computer World, USA Today, and other national publications.

Arvin Clar, CFE — Thompson Consulting Group, LLC

Arvin Clar is a nationally known speaker with 35 years’ experience in risk assessment and security in the financial services industry. Prior to joining Thompson Consulting Group, Clar was a detective in the Financial Crimes Unit for the Cleveland Police Department for over 29 years. While there, he investigated thousands of financial crimes and presented them for state and federal prosecution. He also served as an Assistant Vice President for Charter One Bank as their Bank Protection Coordinator for over 17 years, overseeing the safety and investigation of fraud issues of 750 banking branches throughout five states. Clar serves as Adjunct Faculty at Cuyahoga Community College, in the College of Criminal Justice, where he has taught for over 35 years, lecturing on criminal justice, criminology, and criminal investigation.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
/by
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C&I Lending for CRE Lenders

C&I lending is a horse of a different color.
Many lenders errantly try to analyze these loans like commercial real estate, despite C&I’s unique characteristics. Join us to learn more about C&I lending requirements, specifics, and best practices.

After This Webinar You’ll Be Able To:

  • Confidently analyze, underwrite, and monitor C&I loans
  • Understand how C&I analysis differs from CRE analysis
  • Comprehend UCA analysis and traditional EBITDA analysis, plus each method’s uses and limitations
  • Appreciate how accounting knowledge is critical for C&I analysis and why the balance sheet is needed to fully analyze a borrower’s strengths and weaknesses
  • Know why collateral analysis and monitoring are very different from CRE lending
  • Realize why some level of industry knowledge is key to understanding long-term risks

Webinar Details

C&I lending is often a smaller part of a financial institution’s commercial loan portfolio, but it is also a segment that offers additional lending opportunities. However, far too often these loans are analyzed similarly to commercial real estate loans, even though C&I have unique characteristics, differing in purpose, collateral, and repayment source(s). It is important to understand the borrower’s industry, their cash-flow cycle, how accounting decisions can impact your analysis, and the type of information needed for proper assessment.

Because C&I businesses can change quickly, the way C&I loans are monitored must also be different from monitoring a CRE loan. Join us to learn the appropriate monitoring, including how the borrower’s degree of risk should be considered in designing an appropriate plan.

Who Should Attend?
This informative session is designed for newer C&I lenders, experienced CRE lenders, credit analysts, and loan committee members looking to take some of the mystery out of C&I lending or increase their knowledge and skills in assessing this critical segment.

Take-Away Toolkit

  • Analysis checklist
  • Sample monitoring plan
  • Industry analysis considerations
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenter
Robert L. Viering — RiverPointUSA LLC

Bob Viering brings over 35 years of banking experience to RiverPointUSA, where he concentrates on management and board planning activities, such as strategic, capital, and succession planning, de novo bank formation, assisting with managing regulatory agreements, loan review, and credit process assessment. He has served as a bank director and was an independent member of a bank’s audit committee.

Prior to becoming a consultant, Viering was a de novo bank organizer responsible for all regulatory filings, planning, recruiting, and also serving as CEO. He has been an advisor for other de novo bank formations. Earlier in his career, Viering held various management positions with large and regional banks, including market president and regional credit officer. In addition, he has managed deposit and loan operations groups and was a lender to local, regional, and international businesses. He has also served as a board member of state and national trade associations.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
/by
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Commercial Loans: Workouts, Restructuring, & Reducing Loan Losses

Between the pandemic and the economy, many commercial borrowers are feeling the pinch.
Not only is it in your institution’s best interest to work with these troubled borrowers, regulators like it when you do. Join this webinar to learn more about the available options for each borrower’s situation.

After This Webinar You’ll Be Able To:

  • Utilize the proper workout and restructuring techniques when dealing with troubled loans in various industries
  • Understand the key principles of prudent commercial real estate loan accommodations and workouts
  • Evaluate the alternatives in each situation — deferral, workout, forbearance, receivership, deed in lieu, marshalling of assets, repossession of personal property, and foreclosure on real property
  • Use the proper steps to accomplish each of these alternatives
  • Protect your institution from potential liability to your commercial borrowers

Webinar Details
Recent economic conditions and the continuing effects of the COVID pandemic have adversely affected the financial condition and repayment capacity of many commercial borrowers in various industries. Regulators encourage financial institutions to work prudently and constructively with creditworthy borrowers during these times of financial stress. This webinar will explain the alternatives your institution should consider when dealing with troubled loans, including deferrals, workouts, forbearances, receiverships, deeds in lieu, marshalling of assets, repossessions of personal property, and foreclosures on real property collateral.  By understanding the proper steps for each scenario, you will be able to properly evaluate the best alternative.  This webinar also will review the recent proposed updates to the Interagency Policy Statement on Prudent Commercial Real Estate Loan Accommodations and Workouts. This session will cover both personal property and real property collateral.

Who Should Attend?
This informative session is designed for staff involved in the real estate and non-real estate loan collection process, such as loan officers, workout officers, loan operations personnel, collectors, attorneys, auditors, compliance officers, and managers.

Take-Away Toolkit

  • Checklist of proactive steps to use for troubled borrowers
  • Copy of the proposed Policy Statement on Prudent Commercial Real Estate Loan Accommodations and Workouts
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presenters

Elizabeth Fast, JD, CPA — Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $279 – Live Webinar Access
  • $279 – OnDemand Access + Digital Download
  • $379 – Both Live & On-Demand Access + Digital Download
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