Events

There have always been specific fair lending risk factors for commercial loans, but not a great deal of attention from regulators who are more focused on the safety and soundness aspect of commercial loan portfolios. What will your examiners begin to review with the advent of the 1071 rules? When an examiner compares a file for a denied women or minority-owned small business applicant to an “established good commercial customer” will your bank be able to justify the decision? Will the collection activities also receive more scrutiny?

These five areas will be a reason to “fine-tune” fair lending training in the commercial loan area:

  • Vague or subjective underwriting
  • Risk-based pricing that’s not based on objective criteria
  • Lack of File Documentation and exception tracking
  • Marketing and advertising practices
  • Patterns of lending and exclusions identified in the most recent CRA exam.

*Special Note — the proposed CRA rules specifically reference the use of 1071 data analysis.

FAILURE TO ACHIEVE A SATISFACTORY CRA RATING WILL STOP YOUR BANK’S PLANS FOR EXPANSION.

What You’ll Learn
This program will include an overview of potential fair lending red flags, but also often solutions for a successful program for commercial lenders that include:

  • Understanding fair lending risk in the commercial product line
  • Controls for written underwriting, pricing standards and collection activities
  • Exception guidelines including exception authority, tolerances and trends
  • Overview of the 1071 rules and impacts
  • Tools for fair lending training

Who Should Attend
This program is designed for chief credit officers, commercial lenders, commercial loan assistants, compliance officers, auditors, Fair Lending officers, collections staff, loan administration staff, CRA officers.

Instructor Bio
Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Costonis has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and translates complex regulations into simple concepts by using humor and real life examples.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person

TDR accounting was impacted by the temporary pandemic provisions.

Now that those provisions have expired, loan delinquencies and charge-offs may increase. Will borrowers be asking for loan modifications to get through this next economic cycle? What if their credit is improving? How does CECL come into play? Learn more about accounting for TDRs in this changing environment.

After This Webinar You’ll Be Able To:

  • Apply the proper accounting for the progression of a TDR from initial designation through removal from TDR listing
  • Measure TDR impairments
  • Draft financial statement disclosures related to TDRs
  • Implement policy and procedure modifications to add or remove the TDR designation
  • Understand the impact on TDR accounting of recent accounting developments and CECL adoption

Webinar Details
We are emerging from an extended period of low delinquencies and high borrower liquidity. This webinar will prepare you for addressing troubled debt restructuring (TDR) accounting, including regulatory guidance that allows moving TDRs from the impaired loan portion of the allowance for loan losses (ALLL) to the general reserve. It will also address how TDR accounting has been affected by recent accounting developments and the impact of CECL adoption on the process.

Who Should Attend?
This informative session is best suited for accounting staff and loan personnel who deal with TDR designation, monitoring, and financial reporting.

Take-Away Toolkit

  • Sample TDR checklist
  • Sample policy modification language
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Todd A. Sprang, CPA – CLA
Todd Sprang
is one of CLA’s leading financial institution service providers. He has over eleven years of upper management and principal-level experience performing audit and consulting services for the financial services industry. Sprang has extensive experience assisting with initial FDICIA and SOX compliance and satisfaction of audit and compliance requirements of non-supervised and supervised mortgagees. He has performed many non-audit engagements, including providing merger and acquisition assistance, developing and performing risk assessments, and leading co-sourced and outsourced risk-based internal audit engagements.

Sprang holds a bachelor’s in accounting and marketing from the University of Wisconsin–Madison. He is a member of the AICPA Depository Institutions Expert Panel and the Illinois Certified Public Accountants Society.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download

Your institution is at a disadvantage if you don’t understand the special rules regarding collateral. Make it a priority to understand how to properly take priority over another creditor with Part 2 of this two-part series.

After This Webinar You’ll Be Able To:

  • Explain how your institution can obtain priority over an existing perfected creditor
  • Define the specific steps and timeframes that must be satisfied under UCC Article 9 to qualify for a priority purchase money security interest
  • Understand the special rules for different types of collateral
  • Identify the situations when your institution must give prior notice to existing creditors
  • Fight back against another creditor that claims a purchase money security interest over your existing perfected security interest

Don’t miss out on part 1!

Webinar Details
Part 2 of this two-part series will explain how your institution can obtain a priority purchase money security interest even though another secured party already holds an existing perfected security interest in the collateral. UCC Article 9 details the steps that must be taken and the timing that must be satisfied to obtain priority over an existing perfected creditor and the steps and time periods differ depending on the type of collateral. Don’t operate at a disadvantage by not understanding these special rules! Join us for a deep dive into purchase money security interests.

Who Should Attend?
This informative session will benefit everyone involved in the credit process, including loan operations personnel, loan officers, underwriting staff, compliance personnel, auditors, attorneys, and managers.

Take-Away Toolkit

  • Checklist of procedures to obtain priority purchase money security interest (covering all different collateral types)
  • Form of notice to be sent to existing secured parties
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Elizabeth Fast JD, CPA – Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download

You may know that UDAAP stands for unfair, deceptive, or abusive acts or practices, but do you know what these terms really mean? Avoiding UDAAP enforcement actions — and the claims that lead to them — should be a high priority. Learn more about regulators’ expectations and situations that got other financial institutions into hot water.

After This Webinar You’ll Be Able To:

  • Define the terms unfair, deceptive, and abusive practices as they apply to financial institutions
  • Track errors using a log/system to improve your process and train staff
  • Understand the penalties for noncompliance
  • Explain the processes for resolving claims related to substitute checks and items deposited through remote deposit capture
  • Distinguish between regulatory error resolution processes for debit and credit cards

Webinar Details
Enforcement actions, monetary penalties, and bad publicity — three things to avoid as much as possible. Properly handling complaints and error claims depends on your knowledge of the various regulatory requirements and examiners’ expectations for dealing fairly with accountholders. Every institution must take steps to avoid UDAAP (unfair, deceptive, or abusive acts or practices) claims, but what does that mean exactly? What practices get financial institutions into trouble? This webinar will dive into regulators’ expectations and scrutinize activities that have led to UDAAP enforcement actions. It will also address the error-resolution requirements for open-end credit, credit cards, debit cards, international remittance, Check 21 (substitute checks) and remote deposit capture.

Who Should Attend?
This informative session is designed for frontline staff and supervisors, back-office staff (ACH, EFT, error complaints), compliance personnel, and auditors.

Take-Away Toolkit

  • Summary of error resolution processes
  • Sample policy for resolving consumer claims and errors
  • Complaint management log template
  • Executive summary on UDAAP to share with other departments
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Mary-Lou Heighes – Compliance Plus, Inc.
Mary-Lou Heighes
is president and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Heighes has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.

Involved with financial institutions since 1989, Heighes has over 25 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download

Check and debit card fraud can manifest in multiple and creative ways. When fraud occurs, what can be required of the consumer? Who is liable? Do you understand the related UCC and Reg E rules and know which is which in which situation? Learn how to stay in compliance and also protect your institution from loss.

After This Webinar You’ll Be Able To:

  • Distinguish which party is liable for all types of check and debit card fraud
  • Calculate your institution’s liability under the UCC for check fraud
  • Determine your institution’s liability under Reg E depending on whether a debit card or other access device was used
  • Explain what constitutes an unauthorized debit card transaction under Reg E
  • Understand what your institution can and can’t require of an accountholder when investigating check and debit card fraud

Webinar Details
Check fraud and debit card fraud have increased tremendously and with staggering losses to financial institutions. Your institution’s liability will vary depending on the type of transaction, how the fraud occurred, and whether it was a consumer or business account. Was it a forged maker’s signature, a forged endorsement, a counterfeit check, an altered check, an electronically converted check, a fraudulent debit card transaction, a counterfeit debit card, or a card-not-present transaction? The numerous rules under the Uniform Commercial Code and Regulation E are mindboggling. How do you determine which rule applies in your situation? This webinar will explain which law applies in each type of situation involving check fraud and debit card fraud. This webinar will also explain your institution’s liability in these situations and what it can do to protect itself from liability.

Who Should Attend?
This informative session will be useful to deposit operations personnel and managers, tellers, compliance staff, new accounts personnel, security officers, fraud investigators, attorneys, and auditors.

Take-Away Toolkit

  • Summary of the law in each type of fraud situation and which party is liable
  • Easy-to-follow matrix to determine the dollar amount of your institution’s liability for debit card fraud
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Elizabeth Fast JD, CPA – Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download

Collectors beware. With increased volume and consumer desperation comes increased risk from the collections function. Understanding recent litigation, the CFPB guidance on “junk” fees, and the sources of common collections mistakes is necessary to successfully manage collections risk. Don’t miss this lively, jam-packed webinar.

After This Webinar You’ll Be Able To:

  • Break down the definition of debt collector under the Fair Debt Collection Practices Act
  • Appreciate recent guidance and court rulings related to “pay to pay” or junk fees
  • Distinguish between allowable collection fees and forbidden fees
  • Perform a collections inventory and risk assessment
  • Maximize recoveries and avoid unnecessary compliance risk in collections

Webinar Details
What collector wouldn’t like to take a payment over the phone or get agreement on an electronic payment? And what institution would turn down the opportunity to charge a fee on a transaction that reduces delinquency? Unfortunately, these two areas of continuing concern for financial institutions are now the source of increasing risk. Recent developments have made it clear there is a storm brewing on both fronts and the limits on the definition of a debt collector under the FDCPA may be under attack, too! These are not easy days for collections or compliance professionals. Complaints, regulatory penalties, and class action litigation continue to negatively impact the ability to collect on delinquent loans. Now the CFPB has issued an advisory opinion affirming that federal law often prohibits debt collectors from charging “pay-to-pay” fees under the FDCPA and other federal rules. These charges, commonly described by debt collectors as “convenience fees”, are imposed on borrowers who want to make a payment in a particular way, such as online or by phone. Unfortunately, recent class action litigation has also scored a direct hit on so-called “junk fees.”

An effective collection process must include sound methods for communicating with borrowers, resolving the delinquency, recovering collateral on defaulted loans, and doing all of this while complying with an increasing variety of state and federal laws, rules, and regulations. Join collections veteran and regulatory compliance attorney, David Reed, as he details the steps to fully comply with recent guidance, while still maintaining an effective collections function.

Who Should Attend?
This session is designed for executives, internal auditors, lending staff, collections managers, collectors, compliance officers, and anyone involved in the collections and payment process.

Take-Away Toolkit

  • Regulatory guidance
  • Sample collections inventory
  • Sample collections risk assessment
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

David A. Reed, JD — Reed & Jolly, PLLC
Attorney, author, consultant, and nationally recognized trainer David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.

A former trial attorney and vice president and general counsel of a large regional financial institution, Reed is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download

Now what? A borrower passed away, but still owes money to your institution. What are the chances of collecting? How do you go about it — compliantly? Is setoff an option? What about relatives or joint accounts? Don’t miss this jampacked webinar with the answers to all your questions.

After This Webinar You’ll Be Able To:

  • Take the proper steps when a probate estate is opened
  • Handle cases where a probate estate is never opened
  • Determine when the deceased’s relatives and other parties can be held liable for loan repayment
  • Identify situations when death of a co-borrower can constitute a loan default
  • Exercise your institution’s right of setoff against the deceased’s deposit accounts
  • Explain the special rules for home mortgage loans when a borrower dies

Webinar Details
It’s bound to happen. One of your borrowers dies still owing on a loan or other obligation. In this situation, you must act swiftly to increase the chances of collecting on the loan and to avoid liability. What should you do? This webinar will explain the proper procedures and processes your institution should follow when a borrower dies owing on a loan or other obligation to your institution, including the special procedures under the mortgage servicing rules regarding home loans.

Take-Away Toolkit

  • Sample procedures for handling and collecting loans of deceased borrowers
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Elizabeth Fast JD, CPA — Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download

The webinar will cover the basics of the 3 main areas of bank lending — consumer, mortgage, and commercial lending. Each of the three areas will be illustrated with real life case studies.

The attendee will also be exposed to loan structure, loan support, and documentation issues and how they are an intricate part of the lending process. Additionally, the basics of loan compliance will be provided including Reg B, Reg Z, TRID, BSA, and Fair Credit Reporting.

What You’ll Learn

  • Understanding of how banks make lending decisions based on the 5 C’s of credit
  • 3 main areas of bank lending
  • Individual case studies
  • Basics of loan structure, loan support, documentation, and loan compliance

Who Should Attend
Credit analysts, loan assistants, consumer loan officers, residential loan officers, relationship managers, loan documentation specialists, branch managers, private bankers, and business development officers

Instructor Bio
David L. Osburn, MBA, CCRA, is the founder of Osburn & Associates, LLC, a Business Training & Contract CFO Firm that provides seminars, webinars, and keynote speeches for bankers, CPAs, credit managers, attorneys, and business owners.

His extensive professional background of over 30 years includes 20 years as a Business Trainer/ Contract CFO and 16 years as a bank commercial lender including the position of Vice President/Senior Banking Officer. Mr. Osburn has also been an adjunct college professor for over 30 years including College of Southern Nevada.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person

The session will begin with analyzing the four financial statements — Income Statement, Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows. This will include Revenue and Expense Recognition, FIFO, LIFO, and Average Inventory Costing Models, Operating Expenses (Repairs) versus Improvements, Depreciation including Straight-Line, Units-of-Production, and Double-Declining Balance, Amortization, and Depletion.

The seminar will also explore Accounts Receivable assessment, Allowance for Doubtful Accounts, Intangible Assets, Accounts Payable assessment, Capital and Operating Leases, and analysis of the Equity Section of the Balance Sheet including Partners’ Capital Accounts, Common and Preferred Stock, Treasury Stock, Stock Splits, and Retained Earnings.

Additionally, the types or levels of financial statements will be highlighted including Company-Prepared, Compiled, Reviewed, and Audit. The Audited Financial Statements will include “Unqualified, Qualified, Adverse, and Disclaimer.”

The participant will then be introduced to a “five-part” Financial Statement Analysis Model which will include the Liquidity, Activity, Leverage, Operating Performance, and Cash Flow.

The Cash Flow section will include the business “traditional” EBITDA cash flow and personal cash flow of the “business owner” (using the 1040 tax return, including tax schedules and K-1s, and the personal financial statement). Additionally, the Global Cash Flow or combined “business & personal” cash flow model will be displayed along with Sensitivity Cash Flow Analysis.

The related topics of the Z-Score (bankruptcy predictor) and the Sustainable Growth models will be reviewed.

Two case studies will be used to illustrate the “five-part” analysis model and the “correct” interpretation of the financial statements.

What You’ll Learn

  • Analyze the four financial statements including Income Statement, Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows
  • Income Statement issues including Revenue Recognition, Inventory Costing, and Depreciation
  • Balance Sheet accounts including Accounts Receivable, Allowance for Doubtful Accounts, Accounts Payable, and the Equity Section
  • Financial statement reporting including Company-Prepared, Compiled, Reviewed, and Audit
  • Five-part analysis model including Liquidity, Activity, Leverage, Operating Performance, and Cash Flow
  • EBITDA, personal (business owner), Global, and Sensitivity Cash Flow analyses
  • Z-score (bankruptcy predictor) and Sustainable Growths models
  • Seminar concepts through Case Studies

Who Should Attend
Commercial lenders, credit analysts, relationship managers

Instructor Bio
David L. Osburn, MBA, CCRA, is the founder of Osburn & Associates, LLC, a Business Training & Contract CFO Firm that provides seminars, webinars, and keynote speeches for bankers, CPAs, credit managers, attorneys, and business owners.

His extensive professional background of over 30 years includes 20 years as a Business Trainer/ Contract CFO and 16 years as a bank commercial lender including the position of Vice President/Senior Banking Officer. Mr. Osburn has also been an adjunct college professor for over 30 years including College of Southern Nevada.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person

This primer on cryptocurrency will identify issues that your institution should be ready to address as accountholders’ activities expand. This fact-filled webinar will unpack guidance, risks, and red flags.

After This Webinar You’ll Be Able To:

  • Understand how payment for goods and services has evolved
  • Define common crypto-related terms
  • Identify key players and roles within the cryptocurrency industry
  • Explain how virtual currency is acquired
  • Recognize common cryptocurrency scams
  • Use agency-issued guidance to develop policies and procedures
  • Manage risks when paying with cryptocurrency
  • Discuss recent cryptocurrency fraud cases
  • Detect virtual currency red flags defined by FinCEN and FATF

Webinar Details
Cryptocurrency activities are becoming a widely accepted payment method and investment tool. Does your institution understand basic industry terms, definitions, roles, and risks? Can your employees identify possible cryptocurrency red flags? Have your policies and procedures been updated to reflect this medium of exchange and agency-issued guidance? This webinar will explain common cryptocurrency industry terminology, expound on various roles within the industry, identify potential red flags and risks, and address ways accountholders can acquire and sell cryptocurrency.

As this type of currency continues to evolve, the financial industry is starting to enter this payment world by offering cryptocurrency safekeeping and custodial services. While your institution may not be ready to enter the market at this level, are you prepared to underwrite a loan in which your applicant is receiving cryptocurrency payments or have assets that are predominately held in cryptocurrency? Join us to learn the current regulatory guidance and expectations, as well as lessons learned from recently identified fraud cases.

Who Should Attend?
This informative session is designed for compliance officers, BSA officers, trainers, and all staff that desire to expand their cryptocurrency knowledge.

Take-Away Toolkit

  • Crypto lingo definitions
  • Virtual assets red flag indicators of money laundering and terrorist financing
  • Cryptocurrency resources
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Molly Stull – Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Stull has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download