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Over three years of connecting consumers to financial services and products

By Hannah Flanders

From youth to formerly incarcerated individuals reentering society, Bank On has helped in connecting thousands of underbanked individuals with financial services across the state. Since the launch in 2019, Bank On Greater Milwaukee — a local coalition of the national Bank On movement — has assisted more than a dozen financial institutions in certifying specific accounts that comply with the standards set by the Cities for Financial Empowerment Fund (CFE Fund).

What is Bank On?

Across the country, Bank On has led financial institutions of all sizes to connect with individuals who lack a banking relationship. By identifying barriers to opening and sustaining healthy accounts, Bank On has not only connected more individuals than ever with banking services, but also helped promote safe and appropriate accounts in mainstream financial institutions. In the greater Milwaukee area, the Bank On initiative has specifically targeted its focus on local youth, first-time job seekers, and families with disabilities in gaining access to financial services.

“Our goal as an organization is to assist financial institutions in establishing the initial relationship with unbanked individuals,” states Constance Alberts, program director at Bank On Greater Milwaukee. “By laying the foundation for our community members to build wealth and reach their goals, these customers are able to move to the next level — taking out loans or mortgaging a new house. This first step builds confidence and trust — an important aspect of maintaining loyalty well into the future.”

In partnering with Bank On, banks have the opportunity to be advocates for underserved groups and the ability to connect them with the appropriate services and products for their unique situations.

Bank On’s Impact in Wisconsin

In October, the Federal Deposit Insurance Corporation (FDIC) released its biennial National Survey of Unbanked and Underbanked Households. The 2021 survey demonstrated a decrease throughout the country in unbanked individuals. In Wisconsin, the unbanked population represented only 2% of the over 5.8 million residents in the state.

This encouraging total is further underscored by the 4% decrease in unbanked individuals throughout the greater Milwaukee area since the previous survey in 2019.

As Bank On expands into the greater Milwaukee community — with numerous institutions offering products and accounts and even more institutions seeking certification — Cheryll Olson-Collins, secretary-designee of the Wisconsin Department of Financial Institutions (DFI), emphasizes the importance of financial soundness in Wisconsin’s communities.

“Being ‘banked’ isn’t just an adjective; it is, in fact, a critical component of financial stability. Having and using a basic checking account both facilitates critical everyday transactions, and at the same time provides a core foundation for other financial successes.”

Why Bank On?

With a mission to connect consumers to safe, affordable bank accounts, Bank On provides a unique opportunity for banks looking to support members of their communities.

“By joining the growing number of Bank On Greater Milwaukee partners, banks will engage with the community in new ways, reach new unbanked or underbanked customers and bring them into the financial mainstream while supporting Community Reinvestment Act (CRA) efforts,” highlights Olson- Collins. “Bank On partners play a critical role in making it possible for people to access the financial mainstream and spearheading a more inclusive financial system.”

Currently, Bank On Greater Milwaukee has 52 members, which include various community-based organizations, financial institutions, government partners, and network partners. Additionally, over 165 individuals are part of the coalition’s network.

Heather MacKinnon, WBA vice president – legal and member of the Bank On Greater Milwaukee leadership team, states that the connections made available through the coalition are one of the greatest resources available for bankers seeking to support their community — even if they are outside of Milwaukee County.

“It is impressive how the community participants and financial institutions involved with Bank On Greater Milwaukee work to connect persons with a need for safe, low-cost banking products with banks that offer a certified Bank On account,” she says. “It is a helpful tool for banks working on their diversity, equity, and inclusion (DEI) initiatives to partner with their local community groups working on similar missions of financial empowerment.”

How to Get Involved

While Wisconsin’s sole Bank On coalition is currently based in and only serves residents of Milwaukee County, banks throughout Wisconsin have the ability to get involved.

“With so much work to be done in granting unbanked individuals access [to safe financial services,] it is impossible to tackle alone,” said Alberts. “It is critical that financial institutions throughout the state acknowledge where there is a need for safe, affordable banking and promote what is good in their communities.”

In addition to connecting Milwaukee-area residents to certified, safe, and low-cost products, the Bank On Greater Milwaukee initiative aims to support consumer financial education throughout the state and assist financial institutions in recognizing the need in their communities.

Community involvement, according to Alberts, is a significant way that banks can begin serving the low- to moderate income members of their communities and is a pipeline for additional benefits for both the consumer and the financial institution. Bankers looking to get involved with Bank On Greater Milwaukee, learn more about the coalition, or certify an account with the CFE Fund should visit bankonmilwaukee.org.

Events

During the first years of the Biden Administration it has become clear that enforcement of fair lending laws is a high priority. Enforcement actions are not limited to just one or two key issues, as outlined below, there is broad assault on fair lending issues. Of course there is an appropriate response in each area subject to regulatory action.

What You’ll Learn

  • Redlining – A major spotlights has been placed on this issue. Recent cases, an announcement of DOJ’s Redlining Initiative, Consumer Financial Protection Bureau’s (CFPB) announcement regarding Digital Redlining, and business loan redlining are reviewed
  • Gender Identity and Sexual Orientation – Major events include:
    • The U.S. Supreme Court ruling in the case of Bostock v. Clayton County, and
    • The CFPB’s issuance of the Regulation B Interpretative rule
  • Foreclosure Surge – Following the end of the pandemic-related foreclosure moratoriums the huge volume of foreclosures has been subject to intense regulatory scrutiny. The changes resulting from the CFPB’s Regulation X revisions that impacted the Mortgage Loan Servicing and Loss Mitigation rules are reviewed.
  • Artificial Intelligence (AI) and machine learning models – Once viewed as the antidote to disparate treatment, bias has been detected in AI and machine learning models. On March 29, 2021 the Federal Deposit Insurance Corporation, the Board of Governors of the Federal Reserve System, the Office of the Comptroller of the Currency, the CFPB, and the National Credit Union Administration (the agencies) issued a Request for Information (RFI) seeking information and comments on the use of artificial intelligence (AI) by financial institutions.
  • Limited English Proficiency – This session reviews:
    • Pronouncements from the Department of Housing and Urban Development (HUD) and the CFPB, and
      Enforcement actions.
  • Maternity Cases – After hundreds of cases were settled in recent years, the spotlight on this issue has dimmed, but the issue remains a concern.
  • Targeted Advertising – The use of social media has become an important marketing tool for many providers of consumer financial services. Private lawsuits have been filed and focus on the intersection of targeted marketing and anti-discrimination laws. The status of regulatory activity and redlining claims related to targeted marketing are reviewed.
  • Discrimination in Appraisals – Numerous anecdotes and one case outline the problem that results when appraisers are loose with the selection of comparables and adjustments made between the subject property and comparables.
  • Data Collection and Reporting for Small Business Loans – Massive new regulations that require the collection and reporting of small business loan data are unfolding.

Who Should Attend
The program is designed for the Board of Directors, senior management, loan department management, compliance officers, loan officers, marketing officers, auditors, and others with responsibilities related to the marketing, origination and servicing of loans.

Instructor Bio
Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 44 years. In 39 years as a trainer over 147,000 bankers (and many examiners) have participated in Holzknecht’s live seminars and webinars. Holzknecht’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he developed loan and deposit form systems and software. He also developed and presented training programs to bankers in 43 states. Holzknecht has been an instructor at compliance schools presented by a number of state bankers associations. As a contractor, he developed and delivered compliance training for the FDIC for ten years. He is a Certified Regulatory Compliance Manager and a member of the National Speakers Association.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person

Civil money penalties continued to be assessed for violations of the Flood Disaster Protection Act (FDPA) even though the basic regulatory requirements have remained the same for a number of years. Bottom line, adequate flood insurance is required to be in place when a MIRE (Make, Increase, Renew, or Extent) event occurs and the structure securing the loan is in a special flood hazard area. And on top of that, if the borrowers drop their flood insurance your institution must force place in a timely manner.

The components of an effective flood compliance management program include timely ordering of the determination; action steps when collateral is in a special flood hazard area; fulfilling notice requirements; and evaluating flood policies. Join us as we discuss the requirements of the FDPA so that you can ensure there are no leaks in your institution’s flood compliance program!

Covered Topics

  • Understand critical elements in the flood determination process
  • Calculate the minimum amount of flood insurance required
  • Explain the differences between an NFIP versus a private flood policy
  • Appropriately review a private flood policy
  • Recognize timing requirements for force placing flood insurance
  • Watch for potential flood issues with third-party service providers
  • Implement monitoring and tracking tools to aid with fulfilling compliance responsibilities

Who Should Attend
This informative session is designed for lenders, loan processors, lending staff, compliance officers, risk officers, and trainers.

Instructor Bio
Molly Stull began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the “why” behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

Available Upgrades:

  • 12 Months OnDemand Playback $110
  • 12 Months OnDemand Playback + CD $140
  • Additional Live Access $75 per person

It has been years since the federal bank regulatory agencies have overhauled the Community Reinvestment Act (CRA) regulations. Right now, major revisions are unfolding, but in awkward manner. This program provides a review of the existing CRA rules, the FDIC’s proposed rule, the OCC’s final rule, and an explanation of the Federal Reserve Board’s Advanced Notice of Proposed Rulemaking.

Covered Topics
This program provides a review of the current, the FDIC’s proposed, the FRB’s advanced proposed, and the OCC final requirements of CRA and its implementing regulations, including:

  • Existing, proposed and revised performance tests, standards, and ratings;
  • Assigned ratings under current, proposed and revised regulations;
  • Assessment area delineation under the current rule and the new facility-based and deposit-based methods;
  • New concepts such as retail deposits, retail lending product lines, and qualifying activities lists;
  • Evaluation concepts such as CRA Evaluation Measures, geographic distribution tests, and borrower distribution tests;
  • Evaluation options under current, proposed and final rules;
  • Current data collection requirements and the expanded requirements under the proposed and final rules;
  • Community Development activities under the current, proposed and revised regulations;
  • The status of “intermediate small banks.” (Will the category continue to exist?);
  • How small is a “small bank” under existing ($1.305 billion), proposed ($500 million) and revised regulations ($600 million);
  • An explanation of the periodic adjustments to the asset-size thresholds used to define “small bank” and “intermediate small bank;”
  • A review of recent redlining cases;
  • A review of the CRA Questions and Answers, exam results and CRA agreements; • Public file requirements;
  • CRA notices;
  • An explanation of how to obtain community development credit for COVID-19-related activities; and
  • The status of the proposed and final revisions to the regulations.

Who Should Attend?
The program is designed for loan officers, compliance officers, CRA officers, loan department staff, bank counsel, and auditors. Whether new to the requirements of the CRA and its regulations or a seasoned veteran, this program provides a comprehensive review of the rapidly changing requirements of the CRA.

Presenter
Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 45 years. In 40 years as a trainer over 150,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Holzknecht’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he developed loan and deposit form systems and software. He also developed and presented training programs to bankers in 43 states. Holzknecht has been an instructor at compliance schools presented by a number of state bankers associations. As a contractor he developed and delivered compliance training for the FDIC for ten years. He is a Certified Regulatory Compliance Manager and a member of the National Speakers Association.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $75 per person

Community involvement is at the heart of community banking. Low-Income Housing Tax Credit (LIHTC) projects are a great way to support your local community, grow your earning assets, and earn CRA credits. This session will clearly show you how to participate in these worthwhile programs.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Explain how the LIHTC program works
  • Understand the lending rules under the LIHTC program
  • Distinguish between the 9% and the 4% tax credits
  • Explain how to use the federal tax credits as equity in the project
  • Define the special loan documents that are required for a LIHTC project

WEBINAR DETAILS
Community banks are interested in becoming involved with multi-family affordable housing projects. The most well-known program is the Low-Income Housing Tax Credit (LIHTC) program, where federal tax credits provide the necessary equity capital to make the multi-family affordable housing project financially feasible. Community banks can act as the construction lender, tax credit bridge lender, or even as the tax credit investor. This webinar will explain the LIHTC program from a banker’s perspective and how it can assist an affordable housing project in satisfying your bank’s credit underwriting standards.

WHO SHOULD ATTEND?
This informative session is designed for loan officers, loan operations personnel, compliance personnel, managers, auditors, and others that deal with affordable housing and tax credit loans.

TAKE-AWAY TOOLKIT

  • Loan closing checklist for LIHTC projects
  • PDF copy of the slides
  • Employee training log
  • Interactive quiz

MEET THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a master of business administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

Attend the Opening 30 Types of Deposit Accounts: CIP, Documentation, Procedures and More! Seminar from the convenience of your own office via Live Streaming Video as it happens on Thursday, February 10th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

Learn how to open approximately 30 types of legal ownerships. We will cover consumer accounts, business accounts, deceased accounts and nonprofits. We will review the tax reporting, documentation requirements and best practices in our industry. Submit a copy of your signature card, resolutions, and terms and conditions before the program. What you will receive: New Account Handbook and a Deposit Compliance Handbook

Seminar Overview:

  • Single Party
  • Multiple Party-WROS and WOROS
  • Payable On Death/ In Trust For Accounts
  • Power of attorneys
  • Uniform Transfer to Minors Act
  • Qualified Income Trust
  • Formal Trusts—Revocable and Irrevocable
  • Estate Accounts
  • Sole Proprietorships
  • Partnerships
  • Corporations
  • Limited Liability Companies
  • IOLTA
  • Agency
  • Nonprofits
  • And many more

Who Should Attend?
Designed for bank branch employees. Tellers, new account representatives, new member representatives, personal bankers, branch managers, branch operations, deposit compliance, BSA, training.

Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Registration Option
OnDemand with Live Streaming – $995

Attend the 3 Day Deposit, BSA and Account Opening Update and Review Seminar from the convenience of your own office via Live Streaming Video as it happens on February 8th, 9th, and 10th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

On day one, streaming attendees will learn about the regulatory changes affecting the deposit side of your financial institution in 2021. Regulations D, E, CC, DD and other miscellaneous regulatory issues will be covered.

On day two, we will cover all facets of BSA. From the COVID 19 fraud and FinCEN advisories that are keeping us busy with SAR filing requirements. To Currency Transaction rules on businesses that are still pending to the many changes in the transaction monitoring area. Plus, you can only imagine the challenges institutions are having with online account opening and identification processes as we change our Customer Identification Programs to open accounts when we are not face to face. Its going to be a big, busy year with many new types of customer services, fraud and CIP Procedures.

Day three will cover new account procedures and will develop you into the exceptional new account representative that your institution needs or help you write the procedures your institution needs. You will receive a new account manual template that is over 600 pages of tips on how to run Customer Identification Program and Customer Due Diligence on over 40 accounts. Plus you will receive checklists, matrixes and other tools to help you develop your own tailored new account process.

The “3 Day Deposit, BSA and Account Opening Update and Review Seminar OnDemand with Live Streaming” has been approved for 21 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the streaming individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email Streaming@OnCourseLearning.com.

Seminar Overview:
Day 1: 2022 Deposit Regulatory Update and Review – Tuesday, February 8th

  • 10 Hot Spots on Overdraft Programs
  • Where are we on complaint management?
  • What are some key point for developing an online program?
  • Regulation CC Holds
  • Check scams and UCC 3 and 4 facts you need to know
  • Regulation E unauthorized transactions
  • Changing products and Regulation DD requirements
  • What happened to savings accounts and NOW accounts?
  • New Accounts disclosures
  • Recent sanctions and fines and what we can learn
  • Insurance issues and challenges
  • Developing a new account process to accomplish all the federal regulatory requirements
  • CP 2100 and TIN Match Issues
  • Anything new happening at the federal level

Day 2: BSA Officer and Staff Annual Update and Review – Wednesday, February 9th

  • National Defense Authorization Act—BSA Implications for Beneficial Ownership, CTRs, and SARs
  • Managing risk assessments, internal controls, audit, and training
  • Beneficial ownership issues and changes
  • Customer Identification Program and Customer Due Diligence
  • OFAC
  • SAR Reporting and Decision Making
  • Currency Transaction Reporting
  • 314 A and 314 B
  • Funds Transfers and Monetary Instrument Rules
  • COVID 19 Fraud
  • Virtual Currency Issues
  • Geographic issues
  • Cyber Crimes, Elder Fraud, Human Trafficking and Human Smuggling
  • Challenges when you open accounts online

Day 3: Opening 30 Types of Deposit Accounts: CIP, Documentation, Procedures and More! – Thursday, February 10th

  • From Birth to death on 40 accounts
  • Types of identification that are acceptable
  • Issues with the military ID copies
  • Issues with online opening identification images
  • Nonresident alien issues on interest bearing accounts
  • What regulations disclosures go to what type of accounts
  • Writing your procedures, checklists, matrix for your state and your institution
  • Personal Accounts
  • Power of Attorney
  • Agents, Convenience signers, authorized signers
  • Uniform Transfer to Minors Accounts, joint accounts with minors, PODs to minors
  • Social Security and VA Accounts
  • Death and Estates
  • Tricky issues on formal trusts
  • Business Accounts
  • IOLTAs, Agents, 1031 Exchange
  • Nonprofits, charities, and benefit accounts

Training Day Agenda (Subject to Change)

  • 9:00-10:15am – Content followed by a 15 minute break and Q&A
  • 10:30-12:00pm – Content followed by a 45 minute lunch break and Q&A
  • 1:00-2:15pm – Content followed by a 15 minute break and Q&A
  • 2:30-4:00pm – Remaining content and final Q&A

Who Should Attend?
BSA officers and staff, bank management and Board of Directors, deposit compliance officers and support staff, deposit operations, deposit training, personal bankers, customer service representatives, management and deposit staff, deposit operations, deposit compliance, deposit training, customer service representatives, branch managers, personal bankers, and lenders. Virtually anyone at your institution!

Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Registration Option
OnDemand with Live Streaming – $2495

Many accounting professionals are unaware of Excel’s many features and functions they can implement to improve the accuracy and efficiency of their spreadsheets. In this comprehensive webinar, Excel expert David Ringstrom, CPA, shares applicable Excel fundamentals that will enable accounting professionals to achieve those goals.

David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in the subscription-based Microsoft 365 (formerly Office 365) version of Excel. David draws your attention to any differences in the older versions of Excel (2019, 2016, 2013, and earlier) during the presentation as well as in his detailed handouts. David also provides an Excel workbook that includes most of the examples he uses during the webcast.

Covered Topics

  • Avoiding creating spreadsheets from scratch: use prebuilt templates or create your own.
  • Avoiding the need to write repetitive formulas using Excel’s Data Table feature.
  • Comparing the AGGREGATE function in Excel 2010 and later to the SUBTOTAL function available in all versions of Excel.
  • Eliminating the need to manually resize charts when data is added—automate this with tables instead.
  • Employing the SUMIF function to sum values related to multiple instances of criteria you specify.
  • Improving the integrity of pivot tables by utilizing the Table feature in Excel.
  • Inserting totals into lists with a few mouse clicks by way of Excel’s SUBTOTAL function.
  • Jump-starting spreadsheet projects using free, prebuilt templates in Excel.
  • Learning a simple design technique that greatly improves the integrity of Excel’s SUM function.
  • Learning how the Table feature empowers you to improve the integrity of Excel spreadsheets.
  • Learning what steps to take if you can’t open a damaged workbook.
  • Leveraging Excel’s Quick Access Toolbar to create a shortcut that enables you to filter lists with a keystroke instead of multiple mouse actions.

Who Should Attend?
Professionals seeking to use Microsoft Excel more effectively.

Presenter
David H. Ringstrom, CPA, is an author and nationally recognized instructor who teaches scores of webinars each year. His Excel courses are based on over 25 years of consulting and teaching experience. David’s mantra is “Either you work Excel, or it works you,” so he focuses on what he sees users don’t, but should, know about Microsoft Excel. His goal is to empower you to use Excel more effectively. To learn more about David, you can view his LinkedIn profile and follow him on Facebook or Twitter (@excelwriter).

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $75 per person

Lending is all about risk management. This seminar is designed to take the “mystery” out of the commercial lending process and the confusing terminology often used by lenders.

Support personnel have a key role and stake in the commercial and business lending process, and they can help to create a safe and sound loan portfolio. Many would say that support personnel are the backbone of a good leading team. This program takes the perspective of a non-lender, and what goes on during the process of analyzing and approving a loan, focusing on commercial and business loans.

Covered Topics
An overview of the key steps in the commercial and business lending process
The role of loan policy and typical content areas
The types of financial analyses conducted
Four keys to loan structuring, including the types of commercial loan facilities most frequently used, and various terminology
Loans as defined by financing length or term (loans, lines of credit, etc.)
Loans as defined by collateral (secured or unsecured)
Loans as defined by third party support (guaranteed or non-recourse)
Overview of how bankers establish a risk rating for commercial and business loans
Importance of ongoing loan monitoring after the loan is closed
In summary: the “Five Cs of Credit”

Who Should Attend?
Community bankers in non-lending roles, bankers in larger organizations in roles such as lending assistants, loan processors, loan operations personnel, new credit analysts, loan review personnel, internal audit and bank compliance specialists.

Presenter
Richard Hamm has been training bankers for 30+ years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

His clients include National associations such as the American Bankers Association (ABA) and the Risk Management Association (RMA), regional banking schools such as the Graduate School of Banking at Colorado, the Southwestern Graduate School of Banking (SWGSB) and other major schools, state banking and community banking associations in ten states, and individual banks

He is based in Huntsville, AL and has owned/operated Advantage Consulting & Training for 15+ years, after a 22-year banking career including senior positions in lending and credit, plus president during the formation of a community bank. He has BS and MBA degrees from the University of Alabama.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

Available Upgrades:

12 Months OnDemand Playback $110
12 Months OnDemand Playback + Digital Download $140
12 Months OnDemand Playback + CD $140
Additional Live Access $75 per person

The CFPB (Consumer Financial Protection Bureau) has been inviting consumers to “tell their story” and file complaints since July, 2011. While the CFPB may not be the primary regulator for your financial institution, it’s critical to understand how the CFPB complaint process has changed regulatory expectations, and what your bank should be doing to proactively manage complaints.

Program Highlights
Learn how the CFPB uses complaint information to guide investigations, develop enforcement actions, and require reimbursement to consumers.
Learn the regulatory “expectations” for complaints.
What do recent enforcement actions tell the financial service industry about the importance of complaints?
How is social media used by regulators in the complaint process?
What do the employees in your financial institution need to know about handling complaints?
How should complaints be tracked and evaluated?
What type of training should be completed for handling complaints?
Who Should Attend?
Fair Lending complaints have initiated regulatory scrutiny that resulted in civil money penalties, reputational damage, and downgrades to the CRA rating. This session provides important information for Senior Management, Compliance Officers, Risk Managers, Branch Managers, Call Center Managers, Loan & Deposit Operation Managers, Marketing Staff, and Product Development Specialists

Presenter
Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real life examples.

Registration Options
Live Plus Five (days) – $265
OnDemand Recording – $295
CD-ROM – $345
Live Plus Six (months) – $365
Premier Package – $395