Events

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GSB – Customer Experience Management — Lead It Or Lose It

This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications, and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.

Target Audience: Senior and middle managers, branch managers, supervisors

Presenter: Tom Hershberger & Kyle Hershberger, Cross Financial

Registration Option: Live presentation $330

Recording available through January 19, 2023

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Job-Specific BSA Training for Frontline

Frontline BSA compliance is essential to a successful examination. Training is critical, but training must evolve with the times. Is your training comprehensive enough and does it contain emerging money laundering red flags? Join this webinar to get expert insight into BSA training for the frontline!

After This Webinar You’ll Be Able To:

  • Identify potential money laundering scenarios and understand the reporting requirements for suspicious activity
  • Discuss the new FinCEN advisory on elder financial exploitation issued June 15, 2022
  • Understand the five pillars of an effective AML (anti-money laundering) program
  • Explain due diligence and account opening requirements for legal entity customers under the beneficial ownership rules
  • Distinguish between normal and suspicious activity based on the risk profile

Webinar Details
Job-specific BSA training has been emphasized in the BSA Examination Manual for several years. The frontline’s BSA responsibilities are a huge part of a successful examination. However, simply doing the same training program each year is not adequate. Money laundering activities continue to evolve and frontline training must keep pace with emerging risks. This session will cover the basic expectations for completing CTRs; scenarios for reporting suspicious activity and recent trends in SARs; and the framework for an effective customer identification program for opening new accounts. Join us for a fast-paced review of the basics and also learn about emerging money laundering red flags in 2022.

Who Should Attend?
This informative session will benefit all employees who open and service accounts. It is designed for tellers, new account representatives, customer service representatives, call center employees, loan officers, loan assistants, branch managers, BSA officers, BSA support staff, and anyone involved in the BSA program.

Take-Away Toolkit

  • SAR checklist to identify, monitor, and report suspicious activity based on BSA exam procedures and the risk assessment process
  • Sample BSA responsibility matrix, including SAR monitoring and CIP
  • CTR compliance review checklist
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presenter Bio

Susan Costonis, CRCM – Compliance Training & Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.

Registration Options

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $350 – Both Live & On-Demand Access + Digital Download
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IRAs Part 2 – How to Move Money Correctly Between Retirement Plans

Customers and clients are getting letters and substantial bills from the IRS saying they owe taxes on money that was moved from one financial institution to another and one of the banks did not report the transaction correctly to the IRS. It is not rocket science. It is a 3-piece puzzle with questions that must be asked and answered:

  • What kind of plan is it coming from?
  • What kind of plan is it going into?
  • Does the customer have the ability to use the funds in between?
  • Once you truly get the answers to these questions, the reporting of the movement of funds defaults according to the IRS regulation.

What You’ll Learn

  • Difference between an IRA Rollover and a QP Rollover
  • 60-day rule and once-per-12-month rule
  • Difference between and IRA rollover and an IRA transfer from IRA to IRA
  • Difference between a ‘Recharacterization’ and a ‘Roth Conversion’
  • Rules governing rollovers and transfers after the owner reaches age 72
  • How non-spouse beneficiaries move money between retirement plans

Who Should Attend
Every employee who is responsible for processing IRA deposits received by the bank. Operations department, call center, CSRs and anyone else responsible for answering customer’s questions regarding movement of retirement funds.

Instructor Bio

Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, TX. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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IRAs Part 4 – How to Audit IRA Files

In this 2-hour IRA Audit webinar, you will learn that incomplete or incorrect IRA paperwork may be a red flag for bank auditors. Whether you are scanning and imaging your IRA documents, or placing copies in a paper folder, now is the time — while the client is alive — to make sure you have everything you need and get rid of what you don’t.

Since IRAs have had some of the most major changes of any bank product in the last couple of years, updated training is one of the key elements of maintaining proper procedures and making sure the IRS reporting is correct to match what the client is reporting on their own taxes. Samples of audit worksheets will be provided in Word format.

What You’ll Learn

  • Proper documentation to open, close, move, and maintain an IRA
  • Record retention of closed IRA files
  • How to review IRA procedures and documentation flow
  • Checking the IRA transactions for proper coding and reporting
  • Reports generated by your system to review IRS reporting before it is submitted
  • How to correct mistakes found in the IRA Audit
  • 25 of the most common mistakes found during an IRA audit
  • Different types of IRA audits

Who Should Attend
Anyone who is in charge of checking IRA transactions and files, and is responsible for making sure the IRS reporting is correct, as well as internal auditors checking bank IRA files should attend. Also, anyone who is responsible for checking newly attained IRA files due to a bank merger would greatly benefit from attending this informative Webinar.

Instructor Bio
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, TX. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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IRAs Part 3 – Distributions to Owners and Beneficiaries

In the past 2 years, you have probably fielded lots of questions from your clients regarding the many IRA changes and, most specifically, about how they affect beneficiary payouts. This can greatly affect estate and financial planning strategies. Just when we thought we had the answers, in February 2022, the IRS released NEW proposed regulations effecting beneficiary payouts that are expected to take affect this year and make a hybrid of the ‘pre-SECURE Act’ rules and the new SECURE Act rules that became effective 1/1/2020.

In addition, Congress has passed a sweeping retirement update that will go to the Senate and possibly be passed before the end of the year and signed into law — a.k.a. The SECURE Act 2.0. This may extend the age for beginning RMDs from IRAs and have other very substantial changes all to be discussed in this essential webinar.

What You’ll Learn

  • New federal income tax withholding rules
  • When an IRA owner postpones their first RMD
  • When beneficiaries have optional distributions and/or must take an RMD
  • Different types of beneficiaries for payout options
  • Which age used to calculate Single Life payments to a beneficiary
  • Who is required to take the deceased owner’s RMD and report to the IRS
  • 9 red flags of beneficiary payouts

Who Should Attend
Anyone who is remotely involved with IRAs and answering client’s questions on the old and new IRA distribution rules — especially to beneficiaries. Customer service reps, financial and estate planners, IRA operations department, tellers, call centers, and frontline personnel would all benefit from this informative webinar.

Instructor Bio
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, TX. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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Credit Analysis Basics

The webinar will cover the basics of the 3 main areas of bank lending — consumer, mortgage, and commercial lending. Each of the three areas will be illustrated with real life case studies.

The attendee will also be exposed to loan structure, loan support, and documentation issues and how they are an intricate part of the lending process. Additionally, the basics of loan compliance will be provided including Reg B, Reg Z, TRID, BSA, and Fair Credit Reporting.

What You’ll Learn

  • Understanding of how banks make lending decisions based on the 5 C’s of credit
  • 3 main areas of bank lending
  • Individual case studies
  • Basics of loan structure, loan support, documentation, and loan compliance

Who Should Attend
Credit analysts, loan assistants, consumer loan officers, residential loan officers, relationship managers, loan documentation specialists, branch managers, private bankers, and business development officers

Instructor Bio
David L. Osburn, MBA, CCRA, is the founder of Osburn & Associates, LLC, a Business Training & Contract CFO Firm that provides seminars, webinars, and keynote speeches for bankers, CPAs, credit managers, attorneys, and business owners.

His extensive professional background of over 30 years includes 20 years as a Business Trainer/ Contract CFO and 16 years as a bank commercial lender including the position of Vice President/Senior Banking Officer. Mr. Osburn has also been an adjunct college professor for over 30 years including College of Southern Nevada.

Registration Options

Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD + $140
    • Additional Live Access + $75 per person
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Opening Member Accounts Online

Opening accounts online is a major convenience for members, and it creates efficiencies for credit unions. Unfortunately, from a compliance perspective, it is also riddled with pitfalls. Your Bank Secrecy Act compliance risk escalates when a new member comes to your credit union through the Internet instead of in-person. There are also regulations like Truth-in-Savings and Privacy that require disclosures at account opening that need to be considered.

You must take care to minimize compliance and fraud risk when you open new member accounts online. Explore guidelines that should be included in your policies and procedures to control your risk without sacrificing new member convenience.

What You’ll Learn

  • Accepting electronic copies of identification
  • Rule changes for checking OFAC, CIP, and CDD
  • When you should, and must make new deposit funds available
  • When and how to provide required disclosures
  • How ESIGN affects your online opening procedures

Who Should Attend
This webinar will benefit credit union professionals who open or manage accounts online.

Instructor Bio
Kristen Tatlock is a nationally-known speaker and compliance consultant with over 30 years of experience in the credit union compliance arena. Tatlock assists credit unions with issues ranging from advertising rules to bylaws, from Social Media compliance matters to Regulation Z, and just about every regulation and compliance concern in between.

Tatlock has earned Compliance and Bank Secrecy Act certifications from the two national credit union trade associations. She regularly presents compliance training programs for CUNA, NAFCU, and many state Leagues around the country. She has also edited and revised numerous compliance training courses and modules for CUNA CPD and has authored several articles for various CUNA publications.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $70
    • 12 Months OnDemand Playback + CD  + $100
    • Additional Live Access + $50 per person
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2 Day IRA Seminar: Basic & Advanced Issues OnDemand with Live Streaming

Included Webinars:
IRA Basic Issues Seminar OnDemand with Live Streaming
IRA Advanced Issues Seminar OnDemand with Live Streaming

Series Details:
IRA Basic Issues Seminar OnDemand with Live Streaming
August 16, 2022, 9:00 am CDT
Maybe you have just received that ‘promotion’ you have never asked for – IRA Coordinator. And you may be thinking, I don’t even know the old rules to know what the new changes are. Unfortunately, you will need to know the old and the new rules because most of the IRA rules prior to 1/1/2020 are “grandfathered”. But don’t worry, you will have the totally updated electronic copy of the 280-page IRA Training manual with lots of “cheat sheets” and Quick Reference Charts to show you the “before” and “after”.

What You’ll Learn

  • IRA Terminology – Top 20 Terms
  • Explanation of IRA Forms – Not Forms Specific – (Please have your own forms available including Application,
  • Contribution form, Distribution, Rollover Review or Certification and any other commonly used forms)
  • Beneficiary Designations including Primary and Contingent
  • Qualifications, 2022 Contribution, Income Phase-out limits, Age Limits and other new regulations for a:
    • Traditional IRA
    • Roth and Conversion Roth
    • SEP IRAs contributions and IRS reporting
  • Differences between “postponed” and “repayment” contributions.

IRA Advanced Issues Seminar OnDemand with Live Streaming
August 17, 2022, 9:00 am CDT
In the IRA Advanced Day 2: We will summarize the changes and then actually get into the nitty gritty of new distribution regulations to owners and beneficiaries – what stays the same and what changes? How do we disclose all these changes to our customers?

What You’ll Learn

  • Updated legislative regulations on IRAs as the result of the SECURE 1.0 and 2.0 and the 2022 Cost of Living Adjustments
  • QP Rollovers and IRA Rollovers and Transfers
  • Distributions to Owners and Beneficiaries
  • New rules on Federal Income Tax Withholding
  • Before age 59½ – reporting the penalty exceptions
  • RMDs at age 72 – including mandatory notices
  • 9 Biggest Mistakes of IRA Beneficiary Payouts
  • Rules on new proposed rules on non-spouse beneficiary payout requirements beginning in 2022
  • Overview and Explanation of IRS Reporting Requirements

Who Should Attend
Everyone even remotely involved in IRAs at your financial institution including: New Account Representatives, Certificate of Deposit Personnel, Savings Counselors, Accountholder Service Representatives, Investment and Trust Personnel who need this update and are involved in the opening, selling, marketing, or administration of IRAs. Any officer/manager who “oversees” the IRA department and may be responsible for answering IRA accountholders questions or concerns but does not actually open IRA accounts. Experienced IRA Personnel who like a slower pace workshop to cover all the new changes in a comprehensive manner.

Instructor Bio
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options

Live Stream: Includes access to the recording for 12 months:  $1889

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IRA Basic Issues Seminar OnDemand with Live Streaming

On the first day of this 2-day Live Stream training, we will build the foundation for IRA information including reviewing the most common-used terminology and the required forms for opening, closing and moving IRAs — including the different types of beneficiary designations. Then we will cover the IRA plan types and their rules and regulations for a Traditional IRA, Roth IRA, and Simplified Employee Pension Plan (SEP IRA).

What You’ll Learn

  • IRA Terminology – Top 20 Terms
  • Explanation of IRA Forms – Not Forms Specific – (Please have your own forms available including Application, Contribution form, Distribution, Rollover Review or Certification and any other commonly used forms)
  • Beneficiary Designations including Primary and Contingent
  • Qualifications, 2022 Contribution, Income Phase-out limits, Age Limits and other new regulations for a:
    • Traditional IRA
    • Roth and Conversion Roth
    • SEP IRAs contributions and IRS reporting
  • Differences between “postponed” and “repayment” contributions.

Who Should Attend
Anyone newly involved in IRAs as well as knowledgeable IRA personnel who need a review of the changes for the IRA products. The Cost of Living Adjustment for 2022 contributions will be included in the training. Attending both days gives you a comprehensive understanding of the basic and advanced issues of IRAs.

Instructor Bio
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options

Live Stream: Includes access to the recording for 12 months:  $1049

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IRA Advanced Issues Seminar OnDemand with Live Streaming

On the second day, you will better learn and comprehend the complicated areas of Rollovers and Transfers, and IRA Distributions to owners and beneficiaries and IRS reporting. This will result in a better picture of this confusing topic incorporating the new rules as part of the SECURE effective 2020, as well as the proposed regulations released in February 2022 and expected to take effect this year, changing beneficiary payout options — again!

What You’ll Learn

  • Updated legislative regulations on IRAs as the result of the SECURE 1.0 and 2.0 and the 2022 Cost of Living Adjustments
  • QP Rollovers and IRA Rollovers and Transfers
  • Distributions to Owners and Beneficiaries
  • New rules on Federal Income Tax Withholding
  • Before age 59½ – reporting the penalty exceptions
  • RMDs at age 72 – including mandatory notices
  • 9 Biggest Mistakes of IRA Beneficiary Payouts
  • Rules on new proposed rules on non-spouse beneficiary payout requirements beginning in 2022
  • Overview and Explanation of IRS Reporting Requirements

On Day 2, you will better-learn and comprehend the complicated areas of Rollovers and Transfers, and IRA Distributions to owners and beneficiaries and IRS reporting. This will result in a better picture of this confusing topic incorporating the new rules as part of the SECURE effective 2020, as well as the proposed regulations released in February 2022 and expected to take effect this year, changing beneficiary payout options — again!

Who Should Attend
Anyone remotely involved in processing IRAs or answering client questions will greatly benefit from this fact-filled Live Stream IRA class. It works best if you have attended the IRA Basic Day 1 class and/or have been working with IRAs for at least 2 years.

Instructor Bio
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options

Live Stream: Includes access to the recording for 12 months $1,049

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