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Finding and keeping excellent officers is crucial to your bank’s success. This presentation will focus on performance-based compensation approaches that should be considered to attract and retain quality officers.
After This Webinar You’ll Be Able To:
- Assess senior management total compensation
- Design annual and long-term incentive plans
- Understand how to avoid risk in annual incentive plans
- Utilize different types and design features of equity grants
- Better understand supplemental executive retirement plans (SERP) and employment/change-in-control agreements
Webinar Details
This presentation will examine the current compensation environment and address different performance-based incentive vehicles. You will learn the keys to effective and motivating cash incentive plans and what banks are using regarding equity-based/longer-term incentives. This session will incorporate applicable regulatory guidelines and updates surrounding incentive-based pay. Market data from Blanchard Consulting Group surveys and databases will be incorporated throughout.
Who Should Attend?
This insightful webinar will benefit senior management, directors, and human resources officers.
Take-Away Toolkit
- Example compensation philosophy
- Sample annual incentive plan worksheet
- Summary of the Sound Incentive Compensation Policy regulations and how to assess risk within incentive plans
- Pros and cons of restricted stock versus stock options
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presenters
Mike Blanchard is the CEO of Blanchard Consulting Group. He has extensive experience in human resources and has conducted or supported over 500 compensation planning, market research, and organizational development projects over the past 25 years, with over 20 years specifically for the banking industry. Blanchard has presented to various banking associations including the American Bankers Association, the Bank Director Annual Compensation Conference, and several state banking associations on a variety of compensation and board governance topics. With a master’s in advanced industrial and organizational psychology, his experience includes advising clients on assessing total compensation for executives and directors, incentive planning, equity plan design, salary administration, and performance management.
Matt Brei is president of Blanchard Consulting Group. He has been a compensation consultant since 2000 and has been exclusively focused on the banking industry since 2002. Prior to founding Blanchard Consulting Group, he worked at Amalfi Consulting, Clark Consulting, and Arthur Andersen. He takes a lead role with client engagements and focuses on identifying the unique compensation needs and concerns of each client. Brei’s areas of expertise encompass multiple disciplines within executive, director, and staff compensation. He frequently speaks at banking conferences and has written a number of published articles. Brei received a bachelor’s with a double major in accounting and business management from Luther College in Decorah, Iowa.
Registration Options
- $245 – Live Webinar Access
- $245 – OnDemand Access + Digital Download
- $350 – Both Live & On-Demand Access + Digital Download
Why do robbers choose one location over another? How can robbers be deterred? What life-saving steps should employees take when facing a robbery? All financial institution employees must recognize the risk that exists, and understand that knowledge and quality training are vital to survival.
After This Webinar You’ll Be Able To:
- Use situational awareness to become safer
- Recognize vulnerabilities within your habits and environment
- Distinguish different robbery methods
- Realize the importance of safe opening procedures
- Know what steps to take during a robbery
- Understand which actions to avoid during a robbery
- Identify habits that endanger
- Reduce risk
Webinar Details
There have been many changes in our country over the last couple of years. In what seems to be an increasingly violent world, how can we protect ourselves? Despite robbery being one of the most feared crimes for the banking industry, training is often lacking and uninspired. This session will go beyond basic robbery training to focus on prevention and recognizing weaknesses that can cause vulnerability. It will reveal the facts about robbery, address current trends, and provide step-by-step guidelines for effective prevention, safe response, and managing the aftereffects.
Every employee can play a role in prevention, and it is critical that all personnel are prepared and trained in the safest response methods. Attendees will learn various methods used by crooks, how their observations of the event can be valuable, and essential actions to take following a robbery.
Who Should Attend?
This must-attend webinar will benefit all financial institution employees.
Take-Away Toolkit
- Robber description form
- Robbery quiz
- Before, during, and after a robbery checklist
- Robbery basics and beyond handout material
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presenter
Carol Dodgen – Dodgen Security Consulting, LLC
Carol Dodgen is the owner of Dodgen Security Consulting, LLC. Since 1998, her company has provided services including training, ATM lighting inspections, and security assessments to financial institutions, government entities, and businesses. Previously, Dodgen served as the security training officer for Compass Bank. She earned a Master’s in Criminal Justice and spent several years as an adjunct criminal justice instructor.
Dodgen is a nationally recognized speaker who has provided training for over 150,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. She holds a Crime Prevention Designation and provides instruction on crime prevention, workplace violence, and robbery. In 2009, Dodgen was appointed by the governor to the Alabama Security Regulatory Board and served for six years as vice chair.
Registration Options
- $245 – Live Webinar Access
- $245 – OnDemand Access + Digital Download
- $350 – Both Live & On-Demand Access + Digital Download
This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.
What’s our end game? Hire right, coach great, and build strong teams. This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.
Raise the bar when it comes to best practices for hiring for the right fit. Aimed at management and anyone that is involved in the hiring process, the interview, and selection of new hires.
What You will Learn:
- How to set the tone for success — seeing everything through the lens of the candidate
- Establishing desired attributes for the individual positions we are hiring for
- Preparation involved in conducting interviews
- Learning from recent hire decisions — are the right people or the wrong people leaving?
- Understanding the importance of being an employer of choice
- Considering cultural fit in the hiring decision
- Best practices related to the candidate evaluation process
Target Audience: Human resource officers, supervisors, CEOs
Presenter: Vicki Kraai, InterAction Training
Registration Option: Live presentation $330
Recording available through March 1, 2023
Banking needs strong women leaders in the industry! Encourage the next generation of women leaders at your bank to take their leadership role boldly and confidently into the future with this inspiration program. Marcia Malzahn shares her successes and struggles as she navigated through the financial services world — not only as an immigrant but as a woman leader. She shares why she’s so passionate about helping other women leaders succeed and encourages attendees to take their leadership role seriously and inspires them to lead with boldness and confidence.
Learning objectives for your attendees:
- Traits of successful leaders — including how to be a successful follower.
- Life balance and success — Ten tips to help you achieve balance in your life.
- Keys to become a successful woman leader
Target Audience: Any women that aspires to become a stronger leader
Presenter: Marcia Malzahn, Malzahn Strategic
Registration $330
Recording available through: February 8, 2023
Recent studies have shown emotional intelligence to be a key factor in leadership effectiveness. Emotionally intelligent leaders of teams create psychologically safe workplaces that lead to improved employee job satisfaction, retention, creativity, performance and well being.
Session Highlights
- Explain what emotional intelligence is and the difference between IQ and EQ
- Review the 5 key components of emotional intelligence
- Understand why emotionally intelligent leaders are more effective
- Explain the role of emotional intelligence in building high-trust relationships
- Review strategies to motivate and response to the needs of your teams
- Use emotional intelligence to become a more effective leader
- Leave you with some everyday tools to use in your leadership journey
Target Audience: Anyone who is in a leadership position
Presenter: Vicki Kraai, InterAction Training
Registration Option: Live presentation $330
Recording available through February 4, 2023
Are you and your training presentations in harmony? Do you feel like you’re in a constant battle for audience attention? These techniques will help you create a remarkable increase in learner engagement.
Five of our best practices will enhance your technical skills. They are surprisingly easy and will help you synergize your presentation with what you say and teach. The other five best practices will complete your toolbox with attention-grabbing techniques and skills by setting the right tone, focusing on the right objectives, and embracing adult learning principles.
Register now! These techniques can be applied to webinars, e-courses, or classroom training and are easy to implement in both new and existing training programs. Plus, you’ll receive an InterAction Training Toolkit to help you amplify your training effectiveness.
What You’ll Learn
- Prepare learners for a great and inviting experience
- Apply key adult learning principles
- Zero in on learning objectives by organizing content strategically
- Rewording techniques for better audience engagement
- Alternatives to the dreaded bullet-point list
- PowerPoint tips
- Best practices for using photographs
- And more!
Who Should Attend
Anyone who is expected to train others, develops training programs, leads meetings, or represents your brand.
Instructor Bio
Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.
Previously, she earned her master’s in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.
Legge is passionate about making a positive impact in her local community and far beyond. She is always engaged in several networking, professional, and philanthropic groups.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of productive and courageous communication. If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this engaging 1.5-hour session on Courageous Conversations.
What You’ll Learn
- Explore and experience the art of self-evaluation
- Discover the impact of ego on leadership effectiveness
- Recognize leadership rights and responsibilities
- Acknowledge the damage of gossip and venting
- Face fear and transition to courage
- Embrace curiosity, drop judgment, and remain neutral
- Commit to practicing tough conversations
- Identify tools and resources to inspire and sustain courageous conversations
Who Should Attend
Everyone! Conflict is inevitable and we can all learn to be more effective in tough conversations.
Presenter Bio
Karen Butcher is a former teacher, Mary Kay Sales Director, and trainer whose career journey led her to leave the corporate world to train and coach women and men who want to elevate their leadership skills, lead productive teams, and achieve their goals. Butcher is a Certified Bank Training Professional who earned her credential in 2016. She is a Senior Training Consultant for Interaction Training and travels the country facilitating bank supervisor training. Attendees appreciate her hands-on approach to offering tools to coach and lead teams.
In addition, Butcher works with Leadership Kentucky as the program coordinator for BRIGHT Kentucky, a new program for young professionals in the 54 counties of the Appalachian Regional Commission.
Butcher’s passion for people is evident and she knows what is required to become a leader who people want to follow. She believes it’s time for a new leadership philosophy where leaders hold themselves and their teams accountable and let go of outdated practices.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + Digital Download + $140
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
How do you check all the required boxes while still maintaining the interest of your new hire? Wow them with a genuine interest and care in their success with your bank. Learn how to excel at new employee onboarding; seeing everything through the lens of the new hire.
Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains, and onboards new employees.
Covered Topics
- How to set the tone for success
- The Four C’s of onboarding: Compliance, Clarification, Culture, Connection
- Create an engaged employee from the start
- Best practices for successful onboarding
- Set the stage for employee engagement
- How do I train a new hire effectively
- Provide coaching and support
- Review a template that works
Who Should Attend
All managers and supervisors who hire and onboard employees. Anyone responsible for the onboarding process.
Instructor Bio
Vicki Kraai’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Kraai’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program.
She founded her own Community Banking Consulting firm, VK Solutions in 2010 specializing in coaching and assisting financial institutions to improve their bottom line through their people portfolio. She has a passion for developing people for success in the financial services industry.
Attendees of her training and coaching sessions value Vicki’s highly engaging “been there, done that” approach to all facets of her training.
Kraai shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.
Kraai was recently announced as the new CEO of InterAction Training.
Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279
Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $85 per person
How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?
It’s a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is just showing up instead of stepping up? Get busy putting effective coaching to work on your teller line.
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
Covered Topics
- Collaborate with you about what it means to succeed in this position
- Self-evaluate if how they act and how they learn is getting the job done
- Increase their professional maturity
- Act and dress appropriately
- Make a positive and memorable impression on the customer
- Appropriate cell phone usage during work
- Follow proper procedures when handling cash and cashing checks
- Stay on top of what is required to be in-line with all audit and compliance matters
- Spot opportunities with customers to cross-sell the right way
- Elevate skills around balancing
- Seek and accept feedback
Who Should Attend
Head Tellers, Teller Supervisors, Branch Managers and Trainers can all benefit from this webinar.
Instructor Bio
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Branch was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Branch is the “go-to” person every bank wants to hear from. Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.
Branch has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.
A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.
Registration Options
- Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don’t miss this one!
Join this valued session to gain the knowledge and develop the attitude you need to cultivate exceptional service – interpersonal communication, emotional intelligence, and a strong sense of commitment and ownership. Do you want to create raving fans that send you referrals? Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or highly demanding customer?
Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. You and your team must be energized and knowledgeable about treating customers right. As your company’s ambassadors, you must build talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices. Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.
Save the date, spread the word and purchase this “get-it-done-right” webinar!
Covered Topics
Memorable Customer Service Dos and Don’ts
The W.O.W. communication technique for a positive outcome every time
What to do with a sticky situation or stinky person!
Emotional IQ for successful relationship management
Who Should Attend
Managers, leaders, trainers, tellers, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.
Presenter
Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.
Previously, she earned her Master’s in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.
She is passionate about making a positive impact in her local community and far beyond. She is always engaged in several networking, professional, and philanthropic groups.
Registration Options
- Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
