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Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s members have more choices than ever before and it’s not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the member experience. Are you building or breaking the brand at your branch?
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?
What You’ll Learn
What does it mean to be exceptional?
Your role as the reputation builder
Identify and resolve branch pain points
Benefits of engaged employees
Setting behavior and performance expectations
Coaching – what it is and what it is not
Key measurement success factors
Who Should Attend
Branch leaders, Head tellers, and anyone working in today’s competitive branch environment.
Instructor Bio
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the “go-to” person every bank wants to hear from. Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.
Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.
A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.
Registration Options
- Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
Is the signature genuine? Is the signer the appropriate party? Does the signer have legal capacity? What are the parameters of the Medallion program? Attend this webinar to learn the answers to these questions and more, including how to mitigate risk of loss.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Distinguish among the various types of signature guarantees
- Explain the STAMP Medallion Program and its requirements
- Identify situations when Medallion or signature guarantees are used
- Analyze the potential liability to your institution and how to reduce that risk
- Determine the proper questions to ask to mitigate risk
WEBINAR DETAILS
Signature guarantees are not new, but the financial losses and administrative problems associated with them are increasing because many institutions do not understand the responsibilities and liabilities assumed when guaranteeing a signature or using a Medallion stamp. It is imperative that all financial institutions that issue or accept signature guarantees have effective internal controls to mitigate the associated losses and problems. Do you know the differences between the various signature guarantees, including the STAMP Medallion Program? Join us to learn the situations in which each type of signature guarantee is required, including analysis of the related risks and liabilities.
NOTE: This seminar is not sponsored by or affiliated with the STAMP Medallion Program.
WHO SHOULD ATTEND?
This informative session is designed for any staff member that issues or accepts signature guarantees or participates in the STAMP Medallion Program.
TAKE-AWAY TOOLKIT
- Checklist of questions to ask before guaranteeing a signature or using a Medallion stamp
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
- Employee training log
- Interactive quiz
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Fast is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a master of business administration degree, and she is a Certified Public Accountant. Before joining Spencer Fane, she was general counsel, senior vice president, and corporate secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.
REGISTRATION OPTIONS
- $245 – Live Webinar Access
- $245 – OnDemand Access + Digital Download
- $320 – Both Live & On-Demand Access + Digital Download
If you lead a team, and you need others to take direction from you in order to succeed, you will find this program of tremendous value. The webinar focuses on the techniques and strategies you need in order to lead and manage effectively.
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader. If you are ready to take your commitment and skill set to the next level register today for this program, you will be eager to put to work what you’ve learned.
Join us, we will send you home with a toolbox to inspire your team to deliver extraordinary results.
What You Will Learn
- Creating a quality workplace
- Building trust, respect, and confidence
- Excelling at effective communication
- Handling those difficult conversations with employees
- Address difficult or uninspired team members
- Coaching – When, Why and How
- Employee one-on-one meetings
- Skills in giving and receiving feedback
- Assessing your Supervisor effectiveness
- Ideas to empower and motivate within the workplace
- Best practices in leading and managing
Who Should Attend?
Trainers, managers, supervisors, team leaders, or anyone with supervisory responsibilities.
Presenter
Vicki Kraai’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Kraai’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program.
She founded her own Community Banking Consulting firm, VK Solutions in 2010 specializing in coaching and assisting financial institutions to improve their bottom line through their people portfolio. She has a passion for developing people for success in the financial services industry.
Attendees of her training and coaching sessions value Kraai’s highly engaging “been there, done that” approach to all facets of her training.
Kraai shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.
Kraai was recently announced as the new CEO of InterAction Training.
Registration Options
- Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
- Available Upgrades:
-
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
In this motivational talk, Marci Malzahn shares why she’s so passionate about helping other women leaders succeed. She encourages you to take your leadership role seriously and inspires you to lead with boldness and confidence.
Covered Topics
- Traits of successful leaders – including how to be a successful follower
- You will learn about motivation, responsibility, attitude, and life-long learning
- Life balance and success – Ten tips to help you achieve balance in your life
- You will learn about how your daily decisions impact your life balance
- How communication can help you be successful and balanced
- How to discover your own limits when making commitments
- How to establish boundaries at work and at home
- Keys to becoming a successful woman leader
Who Should Attend?
Emerging women leaders aspiring to grow in their careers. First time supervisors and managers. Experienced leaders wanting to help younger women start their leadership journey.
Presenter
Marcia (“Marci”) Malzahn is the president and founder of Malzahn Strategic, a community financial institution management consultancy focused on strategic planning, enterprise risk management, treasury management, and talent management.
Malzahn has 30 years of banking experience, ten of those years as the EVP/CFO and COO of a community bank she co-founded where she oversaw all areas of operations. In her last year as EVP/COO/CRO, Malzahn created and focused on the bank’s enterprise risk management program.
Malzahn is the recipient of several professional awards, is a published author of four books, and an international bilingual keynote speaker, speaking frequently at banking and credit union conferences and associations as well as leadership and women’s conferences. As a Certified Virtual Presenter, Malzahn also provides online and onsite training for financial institutions.
Malzahn is a certified life coach, holds a B.A. in business management from Bethel University, and is a graduate of the Graduate School of Banking in Madison, Wisconsin.
Registration Options
- Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $75 per person
Since the pandemic hit, the HR world has had to become more flexible and creative than ever. Have you changed the way you onboard? How about the way you reboard employees returning from remote work or reintegrate existing employees into the current mid-/post-pandemic culture? Join us to learn tips, tricks, and timelines to improve the whole process.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Create a comprehensive onboarding program for remote employees and employees hired remotely
- Design an effective reboarding plan
- Evaluate what policies to include in your onboarding and reboarding programs
- Consider how to handle emotional and/or mental health issues
- Train your managers on how to administer the onboarding and reboarding programs
- Manage and track the whole process
WEBINAR DETAILS
The pandemic dramatically altered the way we recruit, hire, and manage employees, especially when some work remotely. In today’s world, we have to be able to handle HR and management functions from just a laptop and also deal with the myriad issues that arise when there are “mixed teams” of remote and in-office employees. In addition, some remote employees are returning to the office and there are numerous changes to policies and procedures since it all began. Is everyone up to speed?
This informative webinar will address the onboarding process for remote employees and those hired remotely and cover the reboarding process for existing employees. Complete with sample timelines, best practices, and tracking mechanisms, this session will offer a whole new appreciation of the onboarding and reboarding process.
WHO SHOULD ATTEND?
This informative session is designed for senior executives, managers, human resources professionals, and anybody involved in the hiring and onboarding process.
TAKE-AWAY TOOLKIT
Sample onboarding timeline
Sample reboarding timeline
Sample tracking sheets
PDF copy of the slides
Employee training log
Interactive quiz
MEET THE PRESENTER – Diane Pape Reed, HR Doc
A nationally recognized speaker, writer, and communications professional, Diane Pape Reed currently serves as President of a full-service consultancy, assisting financial institutions nationwide with human resources, marketing, strategic planning, community relations, compliance, sales, training, board relations, and executive support. Previously, Reed served for more than a decade as Vice President of Administration for a mid-sized financial institution.
Her expertise in “Service-Oriented Culture Change” has been cited in numerous industry publications, and her marketing expertise has been featured in articles for Exhibit Builder and Business Management magazines. Diane attended American University and graduated from George Mason University where she specialized in Organizational Communication. She currently resides in Fairfax, Virginia.
REGISTRATION OPTIONS
- $245 – Live Webinar Access
- $245 – OnDemand Access + Digital Download
- $320 – Both Live & On-Demand Access + Digital Download
Are you up to date with federal and state laws and regulations related to the cannabis industry and marijuana-related businesses? The conditions are ripe for the rapid expansion of this once-invisible industry. Learn more with this lively webinar.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Evaluate the current legal landscape of state and federal laws
- Understand the potential impact of marijuana laws on multiple operational areas
- Prepare a marijuana-related business due diligence plan
- Determine the proper alignment of policies and procedures
- Assess the benefit of third-party industry expertise
- Appreciate cannabis-related business best practices
WEBINAR DETAILS
Marijuana related businesses (MRB) are growing exponentially — as are the imaginations of entrepreneurs and competitors nationwide. The increasing acceptance of marijuana- and cannabis-related products, combined with flexibility within state legal systems, make it essential to understand the myriad impacts this changing landscape can have on nearly every element of operations.
From lending to deposit accounts to human resources to BSA, financial institutions must understand the landmines and embrace the opportunities presented by this growing industry. Whether you are actively engaged with MRBs or just looking for new growth opportunities, this informative webinar will provide much-needed answers. Join us for a timely overview of the current cannabis industry as it relates to financial services.
WHO SHOULD ATTEND?
This informative session is designed for senior executives, managers, compliance staff, lending staff, deposit account managers, business development staff, internal auditors, and anyone involved with commercial account activity or MRBs.
TAKE-AWAY TOOLKIT
- MRB due diligence checklist
- Cannabis banking resource guide
- Survey of state cannabis laws
- Recent regulatory guidance
- PDF copy of the slides
- Employee training log
- Interactive quiz
PRESENTER — David A. Reed, JD, Reed & Jolly, PLLC
Attorney, author, consultant, and nationally recognized speaker, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.
A former trial attorney and vice president and general counsel of a large regional financial institution, Reed is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.
REGISTRATION OPTIONS
- $245 – Live Webinar Access
- $245 – OnDemand Access + Digital Download
- $320 – Both Live & On-Demand Access + Digital Download
Attend the Opening 30 Types of Deposit Accounts: CIP, Documentation, Procedures and More! Seminar from the convenience of your own office via Live Streaming Video as it happens on Thursday, February 10th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.
Learn how to open approximately 30 types of legal ownerships. We will cover consumer accounts, business accounts, deceased accounts and nonprofits. We will review the tax reporting, documentation requirements and best practices in our industry. Submit a copy of your signature card, resolutions, and terms and conditions before the program. What you will receive: New Account Handbook and a Deposit Compliance Handbook
Seminar Overview:
- Single Party
- Multiple Party-WROS and WOROS
- Payable On Death/ In Trust For Accounts
- Power of attorneys
- Uniform Transfer to Minors Act
- Qualified Income Trust
- Formal Trusts—Revocable and Irrevocable
- Estate Accounts
- Sole Proprietorships
- Partnerships
- Corporations
- Limited Liability Companies
- IOLTA
- Agency
- Nonprofits
- And many more
Who Should Attend?
Designed for bank branch employees. Tellers, new account representatives, new member representatives, personal bankers, branch managers, branch operations, deposit compliance, BSA, training.
Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.
Registration Option
OnDemand with Live Streaming – $995
Working with customers to achieve compliance for them and for you. Learn more about the Digital Assets space. There is so much to do in the first quarter and it goes by fast. You will receive a complete to-do checklist about what you need to know and do in the first quarter. This program will take care of your training requirements for 2023 for the BSA Officer.
What You’ll Learn
- Beneficial ownership Part I final rule
- Beneficial Ownership Secure System – Part II Proposed Rule
- Updating your Risk Assessment
- Training your Board of Directors
- Writing Your Digital Assets Policy and Risk Assessment
- SAR Decision Making and Writing of the Narrative
- Managing Alerts – Consent Orders
- Managing Advisories
- Working with IT and Security to get your SAR information
- CTR Common Errors
- Know Your Customer – CIP, CDD, and EDD
- High-Risk Customers and De-Risking
- OFAC Sanctions on Russia
- Human Crimes – Elder Fraud, Human Trafficking, Human Smuggling, and Child Exploitation
- Common hot spots on examinations – Audit Issues
Who Should Attend?
BSA Officers, Compliance Officers, Internal Auditors, any person within the bank who has responsibility for setting BSA policy and procedure.
Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.
Registration Option
OnDemand with Live Streaming – $1049
Includes: Access the recording for 12 months.
Attend the 3 Day Deposit, BSA and Account Opening Update and Review Seminar from the convenience of your own office via Live Streaming Video as it happens on February 8th, 9th, and 10th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.
On day one, streaming attendees will learn about the regulatory changes affecting the deposit side of your financial institution in 2021. Regulations D, E, CC, DD and other miscellaneous regulatory issues will be covered.
On day two, we will cover all facets of BSA. From the COVID 19 fraud and FinCEN advisories that are keeping us busy with SAR filing requirements. To Currency Transaction rules on businesses that are still pending to the many changes in the transaction monitoring area. Plus, you can only imagine the challenges institutions are having with online account opening and identification processes as we change our Customer Identification Programs to open accounts when we are not face to face. Its going to be a big, busy year with many new types of customer services, fraud and CIP Procedures.
Day three will cover new account procedures and will develop you into the exceptional new account representative that your institution needs or help you write the procedures your institution needs. You will receive a new account manual template that is over 600 pages of tips on how to run Customer Identification Program and Customer Due Diligence on over 40 accounts. Plus you will receive checklists, matrixes and other tools to help you develop your own tailored new account process.
The “3 Day Deposit, BSA and Account Opening Update and Review Seminar OnDemand with Live Streaming” has been approved for 21 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the streaming individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email Streaming@OnCourseLearning.com.
Seminar Overview:
Day 1: 2022 Deposit Regulatory Update and Review – Tuesday, February 8th
- 10 Hot Spots on Overdraft Programs
- Where are we on complaint management?
- What are some key point for developing an online program?
- Regulation CC Holds
- Check scams and UCC 3 and 4 facts you need to know
- Regulation E unauthorized transactions
- Changing products and Regulation DD requirements
- What happened to savings accounts and NOW accounts?
- New Accounts disclosures
- Recent sanctions and fines and what we can learn
- Insurance issues and challenges
- Developing a new account process to accomplish all the federal regulatory requirements
- CP 2100 and TIN Match Issues
- Anything new happening at the federal level
Day 2: BSA Officer and Staff Annual Update and Review – Wednesday, February 9th
- National Defense Authorization Act—BSA Implications for Beneficial Ownership, CTRs, and SARs
- Managing risk assessments, internal controls, audit, and training
- Beneficial ownership issues and changes
- Customer Identification Program and Customer Due Diligence
- OFAC
- SAR Reporting and Decision Making
- Currency Transaction Reporting
- 314 A and 314 B
- Funds Transfers and Monetary Instrument Rules
- COVID 19 Fraud
- Virtual Currency Issues
- Geographic issues
- Cyber Crimes, Elder Fraud, Human Trafficking and Human Smuggling
- Challenges when you open accounts online
- From Birth to death on 40 accounts
- Types of identification that are acceptable
- Issues with the military ID copies
- Issues with online opening identification images
- Nonresident alien issues on interest bearing accounts
- What regulations disclosures go to what type of accounts
- Writing your procedures, checklists, matrix for your state and your institution
- Personal Accounts
- Power of Attorney
- Agents, Convenience signers, authorized signers
- Uniform Transfer to Minors Accounts, joint accounts with minors, PODs to minors
- Social Security and VA Accounts
- Death and Estates
- Tricky issues on formal trusts
- Business Accounts
- IOLTAs, Agents, 1031 Exchange
- Nonprofits, charities, and benefit accounts
Training Day Agenda (Subject to Change)
- 9:00-10:15am – Content followed by a 15 minute break and Q&A
- 10:30-12:00pm – Content followed by a 45 minute lunch break and Q&A
- 1:00-2:15pm – Content followed by a 15 minute break and Q&A
- 2:30-4:00pm – Remaining content and final Q&A
Who Should Attend?
BSA officers and staff, bank management and Board of Directors, deposit compliance officers and support staff, deposit operations, deposit training, personal bankers, customer service representatives, management and deposit staff, deposit operations, deposit compliance, deposit training, customer service representatives, branch managers, personal bankers, and lenders. Virtually anyone at your institution!
Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, deposit regulations, and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.
Registration Option
OnDemand with Live Streaming – $2495
A new supervisor could easily feel overwhelmed by all the responsibilities that come with the role. This program teaches participants the fine art of juggling staff, schedules, meetings, goals that must be met, and pressing deadlines. All this needs to happen while you also consider on-going training needs and serve as a back-up for the employee that didn’t come in. The list seems endless! Tune in to learn how to keep all the balls in the air without breaking a sweat.
This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.
What You Will Learn
- Deal with Resistance – What to do when you were once a teammate and now you supervise the team? How do you address generational issues or the unmotivated employee?
- Change the Focus – Learn the value of boundaries to help find the balance between the need for approval and the larger need for meeting team and company goals.
- Partner with a Mentor – Get tips on how to find a mentor and the rewards of having one.
- Plan and Prioritize – Realize that the primary job is to ensure that everything that needs to get done gets done. Planning and prioritizing departmental tasks, and assigning the right tasks to the right people, are all keys to success.
- Be Accessible – This program will help you create consistent, timely accessibility by establishing routine coaching appointments that aren’t dreaded.
- Delegation – Learn how to delegate and provide encouragement to help others take on new tasks. Manage the workload while developing team members.
- Discipline Effectively – Discover how to set expectations that are clear, specific, and realistic. Develop the skills to discipline for improved results.
- Communicate Upward and Downward – Keep management and the team informed by sharing the right information with the appropriate group.
- Encourage Teamwork – Foster input from team members and demonstrate the benefits of collaboration with the entire team for positive impact.
Who Should Attend?
New supervisors, supervisor candidates, current supervisors and managers, and those that manage and train supervisors.
Presenter
Karen Butcher is a former teacher, Mary Kay Sales Director, and Bank Training Director. She left the corporate world in 2018 to launch her own coaching and training business.
Karen knows the power of vulnerability that is required to become a courageous leader. She believes it’s time to embrace a philosophy where leaders hold themselves and their teams accountable and will challenge you to let go of outdated practices.
Karen is a faith-filled woman who is courageous, resilient, and compassionate. She is driven to partner with clients who desire to elevate their skills and gain the courage to take new action.
She and her husband Gene stake their claim in Central Kentucky where they raise sheep, chickens, and vegetables on their Stamping Ground farm.
Registration Options
- Live Plus Five (days) – $265
- OnDemand Recording – $295
- CD-ROM – $345
- Live Plus Six (months) – $365
- Premier Package – $395
