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Security considerations for modern branch technology

As branch networks evolve from brick-and-mortar transaction centers into technology-friendly customer interaction spaces, banks must also be diligent in their work to update their security strategy. A 20th-century security plan won't protect a 21st-century branch network. Unfortunately, there's no universal approach that will work for every institution. "Any time you're adding new technology or moving to something new, there's no easy answer," said Randy Phillips, vice president of security management at Thompson Consulting Group, LLC. "It's really a case-by-case basis because it depends on how much technology you're adding." Instead, bank security officers should align their current strategy to their branch network with a close look at their vulnerabilities from a holistic perspective. 

Adopt a Holistic Perspective

Modern branch networks are less a collection of separate buildings and more a true network, a group of interconnected pieces working in tandem. Therefore, updating the security strategy to accommodate modern networks requires a perspective shift. "It doesn't require changes so much as it requires looking at security concerns from the past in a different way, as an ecosystem rather than as separate pieces," said Jim Stanger, FI solutions team leader at Edge One, Inc. "You need to look at your security more holistically." Protecting innovative branch networks that rely on more automation than past models requires reviewing security in a new way, according to Barry Thompson, managing partner at Thompson Consulting Group, LLC. 

That holistic view necessitates an understanding of how each piece of the network interacts with the others, whether it's an ATM at a remote location, a complimentary Wi-Fi connection, or a new mobile app. "Any time you're looking at new technology, you need to look at the interoperability, how all the parts will work together," said Phillips. "Research it and spend the time to choose wisely, because the last thing you want is to make a purchase and then discover that it's not as efficient as you'd anticipated or it opens you up to new vulnerabilities you hadn't expected." Bank security officers must identify and defend against new and transforming vulnerabilities related to both physical security and information security, and the best way to do so is to evaluate current security from the perspective of a criminal. "Everybody's probably heard it before, but any situation where you're the security officer you have to think like the bad guy," Phillips said. "What are they doing and how are they trying to do it?"

Information Security

With today's rapidly evolving technology landscape, keeping up with the industry is vital for information security, which is one of the most common security concerns today, according to Dawn Staples, president/CEO of Superior Savings Bank. "These concerns evolve as quickly as the previous vulnerability has been addressed. Maintaining an effective information security policy that is frequently updated and followed, along with a vigilant eye on emerging trends is essential." An ongoing system for monitoring and improving security is especially critical as the machines banks use to deliver services to their customers become more complex, such as video ATMs and interactive teller machines. "Protect the terminals today but also have a system for protecting them on an ongoing basis," Stanger advised. Having a system in place to regularly install security updates is vital, as modern machines are far more complex than their past counterparts. "These solutions are just as much software as they are hardware, today," said Stanger, referring to ATMs. 

Even entirely digital system components such as Wi-Fi and electronic banking products should be reviewed and monitored as part of the overall branch network, since they can become gateways for criminals to access other areas of the network. "Layered security is a primary focus with all of our electronic banking products," said Staples. "Multifactor authentication, firewalls, and VPNs are just a few of the strategies that are commonly used." When it comes to offering internet access to customers, the best protection is to separate it from the connection used by branch network components and internal processes. "If you're providing free Wi-Fi for visitors and customers, you must ensure that the connection is completely separate from the connection used by the bank's internal computers and systems," Thompson stressed. "Otherwise someone in the parking lot can start using your internet." The good news is, safer and more secure technology is developed as rapidly as criminals find ways to exploit current technology. "As technology advances, additional protections are available for personal transactions, whether it's banking or any other cloud-based activity," said Staples. 

Physical Security

When it comes to physical security, a holistic perspective requires banks to consider how the new devices impact customer safety, even as they provide additional convenience. "The biggest change is to give more consideration to the fact that we're moving some of our security exposure to the customer," Phillips said. He explained that self-service machines such as interactive ATMs place the responsibility for cash handling on the customer, and many people still don't trust machines to dispense the correct amount. "They're still going to stand there and count the money," he said. "So, look at the surroundings."

This customer-centric view also applies when considering the physical layout of the branch, including the placement of teller pods (if they are being installed). "The size of the teller pod and how you position it within the branch creates issues for physical security," said Thompson. For example, he cautioned banks against positioning pods in such a way that would allow customers to view the computer screens on nearby pods, potentially revealing other customers' account information. "It's crime prevention through environmental design," he explained. Fortunately, as with many information security components, improvements are constantly being made to the physical elements of branch networks. "Many of these new technologies have self-monitoring capabilities, detecting skimming devices on ATMs, for example," Phillips said. 

One thing that hasn't changed, and isn't likely to: prevention and preparation are critical elements in an effective bank security strategy. "Vigilance for what's happening today, with an eye for what's happening tomorrow," said Stanger. "It's best to buy umbrellas before it starts raining."

Edge One, Inc is a WBA Associate Member

By, Amber Seitz

Your employees are your most valuable asset, and their safety is your paramount concern. According to the US Department of Labor's most recent Census of Occupational Injuries, workplace homicides increased by 2 percent to 417 cases nationwide in 2015, with shootings increasing by 15 percent. Workplace violence is an unfortunate reality, but training and preparation can make all the difference if—and when—a situation arises. All businesses, but banks in particular, should regularly review their policies and training practices as well as work to develop a mindset of preparedness. "For the protection of your employees, customers and community, it is imperative that bank preparation and training, as well as policies and procedures, align with today's reality," said Rose Oswald Poels, WBA president and CEO. It can mean the difference between stopping an incident before it escalates to violence.

Effective Policies

Bank incident response policies can look good on paper, but if they don't take real human reactions into account they won't be effective, says Terry Choate, president & CEO of Blue-U Defense. Blue-U is a defense company that offers training and information to assist employees during incidents of workplace violence. "Incident response policies have to be practical and effective," Choate said. "They must take into account an understanding of what is going to happen to both the victim and the perpetrator. If they don't have those things, they're not going to work." For example, many bank lobbies now have free-standing teller pods or similar customer service stations. During a robbery, a typical policy will require the teller stationed at the pod to punch in a code on a keypad to retrieve any cash the robber demands. However, Choate points out that during a high-stress situation the heart rate spikes, inhibiting the fine motor control required for such a task, making it incredibly difficult. In fact, the bank employee may not even be able to recall the code under duress. "When the teller can't do what is expected of them, the situation escalates quickly," Choate explained. "The policy should not expect employees to do something they won't be able to do."

It is also common for banks' incident response policies to attempt to cover many different types of incidents under one large, complex policy. However, a good policy for responding to robberies or active shooter situations should be separate from the incident response policy addressing other types of scenarios. "The active-shooter policy should be stand alone," said Joe Hileman, executive vice president at Blue-U. "That situation and the responses it requires are different from any other situation at the bank." Due to regulatory requirements, often banks' incident response policies focus on computer-related incidents such as disaster recovery and data breaches, according to Debra Bartolerio, CAMS, AVP – compliance & security at Citizens Bank, Mukwonago. "You need to incorporate customer and employee safety in your incident response plan," she advised, also recommending that the policy include an annual requirement for training. 

Practical Training

Like a good policy, proper training also can have a tremendous positive impact on the outcome of an incident of workplace violence. Unfortunately, most bank employees only receive training focused solely on bank robberies, which doesn't meet today's needs, according to Hileman. "You also need to train for incidents that have nothing to do with a bank robbery," he advised. "We need to train people for today's needs and today's threats." Hileman explained that during an incident, people will always revert to their training, and the responses required for a bank robbery are very different from those required during an active shooter situation. "There is a fine line between a bank robbery and an active shooter," Choate said, explaining that not all bank robberies become active shooter situations, and not all active shooter situations are bank robberies. "The bottom line is, bank employees need training for both situations," he said. 

Helping bank staff distinguish between a robbery and a violent incident and respond accordingly is an essential, yet often overlooked, component of training. "Skills at recognizing signs of violence and de-escalation techniques are critical skills that bank employees need but very few of them get," said Choate. Those skills can event help prevent a situation from becoming violent. "Not every incident will turn into an active shooter situation," Hileman explained. "If you don't give your tellers those tools to de-escalate the situation, it may become a more violent encounter. So, training can actually prevent violent situations."

Bartolerio, Choate and Hileman all recommend bank staff receive workplace safety training at least annually, due to both turnover and the fact that the skills involved are perishable. Bartolerio recommends supplementing that training, as well. She explained that citing incidents of violence that bank employees hear about in the news (even if it didn't happen at a bank) helps drive home that "it can happen here." She uses a monthly article in the bank's internal newsletter for this purpose. "Whenever there's an incident, especially if it's local, send out a communication to staff about how they should react if something similar were to happen at your institution," she advised. 

Alert Mindset

Perhaps the most important and effective thing bank management can do to help keep their employees safe is to foster a culture of awareness. "The reason a lot of banks don't spend the proper time on policies and training is the same reasons why people don't prepare as individuals," said Choate. "They just don't think it's going to happen to them." Promoting a culture of awareness may involve updating policies or simply enforcing current ones. It's also important for bank staff to receive reminders when they're exposing the bank (or themselves) to the possibility of an incident. Bartolerio used the example of encouraging staff to leave lights on in unoccupied offices as a deterrent to criminals, and reminding tellers to be cautious with cash. "Tellers become immune to the value of money because they work with it every day," Bartolerio explained. "Make sure you call them out if you see them with a pile of money on their counter. That looks very inviting to potential criminals." 

Another effective deterrent is to take away potential criminals' ability to surveil the bank by having staff visibly check their surroundings periodically. "We tell our clients all the time, the absolute best way to prevent a bank robbery is to send someone out into the parking lot every so often and have them look around for possible threats or people surveying the bank," said Choate. Blue-U often provides similar low-cost, practical recommendations as a result of their physical site security assessment services, available to WBA members at a discounted rate. "The association is committed to offering tools our members can use to make their institutions safer for their employees and customers," said Oswald Poels.

A culture of awareness also encourages employees to internalize what they learn during their incident training. "A culture of safety is not something you can expect employees to turn on when they come to work," Choate explained. "It has to be a culture change in general that we all become more aware and more prepared. If you don't truly believe it could happen to you, any training is a waste of time." Ultimately, that's the key to bringing awareness and preparation to an incident workplace violence: believing that it can happen to you, no matter how unlikely it seems. "Especially at community banks, our staff tend to feel like 'that happens in downtown Chicago, not here,'" Bartolerio said. "But it can." 

WBA has partnered with Blue-U Defense to bring member banks free education offerings and steeply discounted services related to workplace safety. Three complimentary seminars are being held soon: 

June 6 | Pewaukee
June 7 | Wisconsin Dells
June 8 | Rice Lake

Sign up your bank's attendees today! 

Additionally, Blue-U Defense provides several services to financial institutions to help them protect their employees and customers, including in-bank training. Visit www.wisbank.com/WorkplaceSafety to learn more or to register for one of the free seminars.

By, Amber Seitz

Events

Prioritize survival! This video-enhanced webinar should be mandatory training for everyone at your financial institution. Learn how to prevent an active-shooter event, how to behave when one is in progress, and what to do afterward. You can’t afford to miss this important training conducted by a former Special Agent with the Secret Service.

After This Webinar You’ll Be Able To:

  • Understand the FBI’s new definition of an active shooter
  • Refer to OSHA’s General Duty Clause and how it relates to workplace safety
  • Employ four preventative steps to ward off an active shooting event
  • Identify four keys to survival that can save lives if an active shooter attacks your institution
  • Discuss continuity of operations (COOP) for your financial institution

Webinar Details
This timely webinar is taught by a security expert with real-world experience and includes video clips from additional subject matter experts that reinforce learning objectives. You’ll learn information that may save employees’ lives in the event of the unthinkable. The webinar will also provide meaningful preventative steps that might thwart an active-shooter event at your financial institution before it happens. Go beyond “run, hide, fight” and understand how to “react, escape, survive.”

Preparation is crucial. This must-attend session will be presented by one of the few companies that trains businesses how respond to an active shooter, how to recognize the warning signs prior to an event, and how to respond in the aftermath. After years of experience at the highest levels of the U.S. government, the speaker understands the vital importance of active-shooter prevention and best practices for safety and continuity of operations planning (COOP).

Who Should Attend?
All employees at your financial institution.

Take-Away Toolkit

  • Pre- and post-incident checklists
  • Employee training log
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

Presenter Bio
William Gage – Old Dominion Resources Group

William “Bill” Gage is an experienced, award-winning law enforcement professional who returned to local law enforcement in 2013 after a 12-year career as a Special Agent with the Secret Service. While with the Secret Service, Gage received a number of awards for investigative and protective excellence. He has participated in hundreds of protective missions and has done numerous foreign and domestic protective advances for the President, Vice-President, and others, including missions to Iraq and Afghanistan. In addition, he served as the Lead Tactical Advance Agent for multiple National Special Security Events and served as a Team Leader on the elite Counter Assault Team (CAT) focusing on active-shooter response, threat suppression, and planning at the White House and other U.S. government functions and facilities. Gage served on two U.S. Congressional subcommittees related to continuity of operations planning (COOP) for the President and Vice-President.

Gage is an ALERRT-certified active-shooter instructor. He was selected to overhaul the Loudoun County, VA, active-shooter response and protocols and train over 1,000 first responders. Gage holds a bachelor’s from the Virginia Military Institute and master’s from Boston University. He has appeared in/on CNN, C-SPAN, The Washington Post, and several national podcasts. His company, Old Dominion Resources Group, assists companies large and small with assessing and mitigating risks.

Registration Option

  • $245 – OnDemand Access  includes:
    • Unlimited & shareable access starting
      two business days after live stream
    • Available on desktop, mobile & tablet devices 24/7
    • Ability to download webinar video
    • Presenter’s contact info for questions

BACK AGAIN IN 2022: The 2022 Secur-I.T. Conference is now combined with the annual BSA/AML Conference!

The 2022 WBA Secur-I.T. & BSA/AML Conference will be held on September 20-21 at Glacier Canyon Lodge in Wisconsin Dells. The conference will kick off at 8:30 a.m. on Tuesday and adjourn at Noon on Wednesday.

This annual meeting brings together BSA/AML, Operations, Security and Technology banking professionals from all around the state of Wisconsin for education and networking. Attendees will benefit from over 7 hours of presentations from nationally recognized speakers and local professionals; network with more than 125 banking peers; and meet several exhibitors who offer products and services geared to better your bank’s customer experiences, BSA/AML program, security, and technology. You won’t want to miss this great event!

Registration Information

Banker Registration:

The registration fee of $350/attendee includes conference materials, Tuesday refreshments, lunch and reception; and Wednesday breakfast and refreshments. If your bank brings multiple attendees, each person after the first registrant is $300/attendee.

To receive the published discount, you must register everyone at the same time.

Associate Member Registration: 

The registration fee of $450/attendee includes conference materials, Tuesday refreshments, lunch and reception; and Wednesday breakfast and refreshments.

Refund Policy: A refund, less a $25 administrative fee, is provided for cancellations requested on or before Thursday, September 15, 2022.

Exhibitor Registration:

Exhibit Booths are available for $650 for Associate Members and $1,150 for non-Associate Members. Exhibit booth registrations include one attendee. Additional booth attendees can be registered for $250/attendee. Visit the Information for Exhibitors/Sponsors tab for more information.

We have seen many changes in our country over the last year. In what seems to be an ever-increasingly violent world, what can we do to protect ourselves? Robbery is one of the most feared crimes for bank employees. In this session, we will reveal the facts about robbery, discuss current trends, and provide step-by-step guidelines for effective prevention, safe response, and dealing with aftereffects. What makes one location more favorable than another in the eyes of a robber? What can we do to deter robbers from choosing our office? We will not only cover these topics but also the basic life-saving steps employees should take to remain safe when faced with a bank robber. Every employee can play a role in prevention, and it is critical that all personnel are prepared and trained in the safest response methods. Additionally, we will examine recent cases and discuss the latest trends. Attendees will learn various methods used by these criminals, how their observations of the event can be critical, along with essential actions to take following a robbery. Employees of financial institutions must recognize the risk that exists but understand that knowledge and training are vital to surviving the event safely.

Covered Topics

  • Current trends in robbery
  • Making your location more attractive to customers and less attractive to criminals
  • Physical security measures to reduce your risk
  • Safe opening procedures
  • Considerations at closing time
  • Examination of recent cases of robbery/kidnapping
  • Protecting you, your employees, and your family
  • Bank robbers: in their own words
  • Responding to different types of robberies
  • Latest robbery statistics
  • The high cost of complacency
  • Morning glory robberies
  • Proven methods of prevention
  • Are you putting yourself at risk?
  • Habits that endanger

Who Should Attend
Anyone who could be involved in a robbery.

Instructor Bio
Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Dodgen served as the security training officer for Compass Bank. She earned her Master’s Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Dodgen is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Dodgen earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Dodgen has recently produced several video and e-learning training programs.

In 2009, Dodgen was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

Available Upgrades:

  • 12 Months OnDemand Playback + $110
  • 12 Months OnDemand Playback + CD + $140
  • Additional Live Access + $75 per person

Unfortunately, it’s not a question of “if,” it’s a question of when and where the next active shooter event will occur. According to the FBI, these incidents have been on an upward trend since 2016. In 2020, we saw a 33% increase from the year before and a 100% increase from 2016. What is your degree of readiness? In this fast-moving session, we will cover the history of these events, current statistics, pre-event planning, and best practices. We will also delve into the active shooter’s mindset, identify commonalities among cases, and reveal how what you observe and report before an incident can often prevent events altogether. Preparation, planning, and training are crucial in prevention and survival. Learn what you must do to protect yourself and your workplace.

Covered Topics

  • Current statistics and trends
  • Examination of recent cases
  • The high cost of complacency
  • Profiles of killers
  • Best practices for prevention and response
  • Is your workplace at risk?
  • Learning to trust instincts
  • Where threats come from
  • Workplace violence continuum
  • Creating a plan
  • Developing situational awareness
  • How to survive
  • Aftermath

Who Should Attend
This webinar is beneficial for anyone who could be involved in an active shooter scenario.

Instructor Bio
Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Dodgen served as the security training officer for Compass Bank. She earned her Master’s Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Dodgen is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Dodgen earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Carol has recently produced several video and e-learning training programs.

In 2009, Dodgen was appointed by the Governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $75 per person

The 2022 WBA Security Officer Workshop will be offered in a hybrid format this year. You have the option to attend in person at Glacier Canyon Lodge in the Wisconsin Dells or attend virtually.

Bank Security Officers are responsible for supervising the security program which must address five broad areas: physical security, personnel security, information security, crime prevention and detection, and investigations. This is changing!

Banking has evolved into using more technology for customer interaction which is changing the interpretation of the Security Officer role as well as their focus on bank security.

New questions are constantly cropping up: How are new machines affecting your branch layout and the overall safety of your people? How are personal devices affecting your front line staff’s interactions with customers? Although security is the main focus, what other duties should a security officer be familiar with?

Join us for this full day session that delves into the Security Officer role in modern banking.

Who Should Attend:
This full day workshop is for anyone that is responsible for or interested in Bank Security, including but not limited too Security Officers, Cashiers, Training Officers, Branch Managers, HR Managers, Compliance Officers or anyone that is face to face with customers on a daily basis.

Registration:
The registration fee of $175 includes program registration, instruction and materials, refreshment breaks and lunch.

Refund Policy:
A refund, less a $25 administrative fee, is provided for cancellations requested on or before March 11th.

We have reserved a hotel block for this event.
Room rate: $145 plus 29.95 resort fee. The leader number is 932265. Please call  800-867-9453 for reservations. The cutoff date is February 14. Pricing cannot be guaranteed after that date.

When you arrive at work today, your computer screen shows a message asking for $52,000 to access your files, and you have 48 hours to pay or you lose your data. Does this scenario keep you up at night? It sure has kept the employees of the City of Atlanta up most nights in the second quarter of 2018 as they recovered from a SamSam ransomware infection that shut down a significant portion of their network for months. In the case of shipping company Mearsk, they lost over $200 million from the NotPetya ransomware attack. They were required to conduct a complete infrastructure overhaul, which included the reinstallation of 4,000 servers and 45,000 PCs according to a ZDNet article. If you recall, the 2017 NotPetya ransomware attack never had a successful payment mechanism to get your data back. It resulted in the complete destruction of systems for thousands of businesses in eastern Europe.

Ransomware is evolving from a wallet stealing threat to a weapon of mass destruction that has the power to cripple businesses or even countries. There are many different directions that ransomware has taken over the past few years; as it finds its place as a major threat to our businesses. Join us in this discussion to learn about trending issues with ransomware and best practices to prepare for an attack.

Topics for Discussion:

  • Regulatory guidance and expectations
  • Trend attack types
  • Infection process
  • Lessons learned
  • Best practices
  • Ransom payment methods
  • Free Ransomware Toolkit

Target Audience:  Information security officer, IT manager, risk officer, internal auditor, board members, or other management team members looking to understand risks from Ransomware.

Presenter
SBS CyberSecurity, LLC

Registration Option
Live presentation $330

Recording available through May 18, 2022

The implementing regulations of the Bank Protection Act require the security officer to report annually to the board on the “implementation, administration, and effectiveness of the security program.” As banks downsize or right-size, danger in the security area increases. Learn how to educate your board on these issues with skill and diplomacy.

This webinar will review best practices relating to training, inspections, and foreseeable events that should be reported to the board. Learn how the annual written report should be prepared, presented, and reported. Security officers and board members will garner valuable resources that can provide statistics, facts, and information to reduce liability.

Many financial institutions are satisfied if regulators don’t take issue with the board report or the security program. However, don’t wait for a lawsuit against the security officer, management, and the board (both jointly and individually) to discover your report was missing key items. Information that could help during litigation is very different than what regulators examine for compliance. Be aware that the report is not just for the board – a much larger audience will review it if something goes wrong.

Attendance certificate provided to self-report CE credits.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:
Report foreseeable events that could bring liability against the board
Identify information that should be reported to the board annually
Present major problems to the board with limited time
Explain why the security officer/risk management department should report to the board in person
Understand what is included in the security function
Keep records that will make board reporting easier

WHO SHOULD ATTEND?
This informative session was designed for auditors, security officers, risk management staff, senior management, and board members responsible for the security function.

TAKE-AWAY TOOLKIT
Sample annual board report
Sample top sheet for board reporting
Special report form
Incident report form
Security tips
Employee training log
Interactive quiz

ABOUT THE PRESENTER – Barry Thompson, CRCM Thompson Consulting Group, LLC
Barry Thompson is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups – he has trained over 51,000 financial professionals.

Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over four decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of 101 Security Tips for the Beginning Security Officer and has been interviewed by Newsweek, Computer World, USA Today, and other national publications.

REGISTRATION OPTIONS
Live Webinar Access – $245
On-Demand Access + Digital Download – $245
Both Live & On-Demand Access + Digital Download – $320

Join us for a deep-dive robbery training. After this fast-paced program, staff will know what to do immediately when facing a lone bandit with a gun, a note-passing robber, or a gang takeover of your financial institution. After a robbery the media can be your friend or foe. Your Public Information Officer and staff need to know how to respond to the media in critical situations.

In addition, management must know how to handle post robbery concerns and get staff back to work. Psychocentric factors may develop with some individuals, so it’s important to know the warning signs and the steps required to adjust to the new normal.

Finally, you must “harden the target” after the robbery because criminals will view your location as a weak link. Many financial institutions think it was just their time. In reality, a thief believed that facility was an easy target. Now is the time for a risk assessment and/or vulnerability assessment to determine why you were – or might be – targeted.

Attendance certificate provided to self-report CE credits.

HIGHLIGHTS

Keep your frontline safe
Identify risk factors
“Harden the target”
Pinpoint the one item needed in your security manual
Get your financial institution back to work
Determine whether to use risk assessments versus vulnerability assessments

TAKE-AWAY TOOLKIT

Robbery tips
Robbery checklist
Incident report
Proper employee conduct during and after a robbery
What the robbery packet should contain
Witness list form
Employee training log
Interactive quiz

WHO SHOULD ATTEND?
This informative session is for all staff of every financial institution. If you ever enter an institution’s lobby, this webinar is for you!

ABOUT THE PRESENTER – Barry Thompson, CRCM Thompson Consulting Group, LLC

Barry Thompson is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups – he has trained over 51,000 financial professionals.

Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over four decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of 101 Security Tips for the Beginning Security Officer and has been interviewed by Newsweek, Computer World, USA Today, and other national publications.

REGISTRATION OPTIONS:

Live Webinar – $245
Recorded Webinar and Digital Download – $245 plus tax
Live Webinar, Recorded Webinar and Digital Download – $320 plus tax