Waukesha State Bank Promotes Pfalz to Senior Vice President

Waukesha State Bank, a 14-branch independent community bank in Waukesha County, is pleased to announce the promotion of Heather Pfalz to senior vice president – retail banking manager.

“Heather has been an integral member of our Retail Banking team for nearly 30 years,” stated Ty Taylor, Waukesha State Bank President & CEO. “We are proud to celebrate her contributions and look forward to the continued impact she will have on our bank’s growth.”

Heather started her career with Waukesha State Bank in 1997 as a teller and has held various positions during her employment. She was promoted to bank officer in 2003, assistant vice president in 2010 and vice president in 2017. She has managed the bank’s Meadowbrook (2001-2004), Oconomowoc (2004-2008), Sussex (2008-2017) and Downtown Waukesha (2017-May 2023) offices and played an integral role in opening both the Oconomowoc and Sussex locations. In 2020, Heather was promoted to a regional retail banking manager and in 2023 to retail banking manager. In her new role as senior vice president – retail banking manager, Heather will continue to oversee the daily operations of the entire retail banking division. She is responsible for implementing a strategic vision for retail banking, managing and developing retail staff, driving business development activities, fostering an exceptional customer experience culture and keeping current on the latest retail banking trends, regulation changes and technological advancements.

Heather is actively involved with Waukesha County non-profit organizations currently serving as a volunteer for Girl Scouts of Wisconsin Southeast, Donna Lexa Art Centers, and with her faith community. Additionally, she is a member of The Barbershop Harmony Society and sings with the Joyful Blend Quartet.