Our final session is on security and BSA.
Learn how to handle yourself in a robbery and active shooter scenario.
Learn a teller’s role in protecting the financial institution from money laundering. Questions that have to be asked and answered by account holders when transacting for the elderly and other vulnerable customers.
What You’ll Learn
- Teller response during robberies and active shooter situations
- Recognizing Red Flags for Money Laundering
- Handling transactions involving elderly and vulnerable customers
- Asking the right questions
- When and how to escalate concerns
Webinar details
Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
