Branch Manager and Head Teller Training – 2 Part Series
Included Webinars
Branch Manager and Head Teller Training – Part 1: Selling the Importance of Controls & Procedures to Your Staff
Branch Manager and Head Teller Training – Part 2: Critical Aspects of Developing Your Staff
Series Details
Branch Manager and Head Teller Training – Part 1: Selling the Importance of Controls & Procedures to Your Staff
Dual control, cash limits, and creating a solid documentation trail are essential to protecting yourself and your staff. Take time to learn how to sell the importance of controls and procedures to your staff as no one wants to be subject to an investigation.
General principles of branch dual control areas
Identify basic principles of managing and motivating people
Staff training techniques
Use of positive, constructive feedback
Relate the “fraud triangle” to frontline operations
Develop “cheat sheets” (procedures) that successfully guide your staff
Learn to recognize personnel red flags
Branch Manager and Head Teller Training – Part 2: Critical Aspects of Developing Your Staff
This webinar will cover best practices for improving your team’s performance, including communication methods, creative learning experiences, teamwork, organizational skills, management principles, and performance feedback.
Identify basic principles of managing and motivating people
Recognize the important components of employee onboarding
Understand the hierarchy of learning and training categories
Deliver memorable training to enhance retention
Analyze the effectiveness of communications
Lead effective staff meetings
Implement organizational skills to improve your team’s performance
Utilize positive, constructive feedback
What You’ll Learn
Each webinar will offer best practices and techniques you can implement in your organization.
Who Should Attend
This informative session is designed for branch managers, assistant branch managers, client services managers, supervisors, head tellers and others interested in advancing their managerial skills.
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