Creating Exceptional Client Experiences
Good service is vital to the success of any institution. Employees may execute the transactions accurately and be polite and courteous, but do we go the extra step to meet the depositor’s needs? Do we put ourselves in their shoes to determine what actions will ensure the experience is extraordinary? The success of the relationship is in the hands of the people who wait on depositors every day.
Wow your depositors with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued.
In this webinar, you’ll learn how to grow relationships with depositors using the three benchmarks of exceptional service. You’ll understand the importance of being authentic, and how to say the right thing the right way. Depositors like to do business with someone who will go above and beyond to help them through a complicated situation. These are the customers who will increase their relationship with you and recommend your institution to family and friends.
What You’ll Learn
Who Should Attend
Frontline employees responsible for handling client needs, call center representatives, trainers, and those responsible for managing these employees will all benefit from this webinar.
