Teller Excellence Series: Cash Handling: Managing Draws, Detecting Counterfeiting & Handling Outages
Strengthen every transaction with skill and confidence. This session dives into the essential techniques that keep your cash drawer balanced, your currency authentic, and your accountholder’s trust secure. Learn to manage draws efficiently, detect counterfeits with accuracy, and handle outages calmly using proven step-by-step procedures that set top-performing tellers apart.
KEY WEBINAR TAKEAWAYS
- Excellent cash handling skills
- The importance of cash drawer organization & limits
- Detecting counterfeit currency
- Step-by-step procedures to follow when you have an outage
- Handling cash withdrawal requests discreetly and securely
BONUS MATERIALS
- Teller handbook
WEBINAR DETAILS
Tellers are the face of your financial institution. Each day, tellers manage thousands of dollars in cash, balancing with speed and accuracy while maintaining confidentiality and professionalism under pressure. This program will strengthen those critical skills, helping tellers perform their daily operations with precision and confidence. It will cover how to improve cash handling skills, manage cash drawers, identify counterfeit currency, and handle teller drawer outages, as well as how to securely assist customers with cash withdrawals.
WHO SHOULD ATTEND?
- Tellers
- Teller supervisors
- Assistant branch managers
- Branch managers
- Trainers
