PCI compliance is no joke. This session will describe the latest updates to the compliance standard, present solutions to common adherence challenges, and provide clear strategies for managing the risk and compliance needs related to credit card security. If some of the nuances might be new to you or need refreshing, consider this convenient opportunity to get the latest information.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Explain how the core elements of the PCI DSS apply to financial institutions
- Define key challenges in managing a PCI compliance program
- Describe how to determine and define the scope of a PCI Cardholder Data Environment (CDE)
- Distinguish between PCI controls that are the responsibility of third-party service providers (TPSPs) and controls that are the responsibility of the financial institution
- Explain how a well-functioning PCI compliance program can support and enhance an institution’s risk management program
WEBINAR DETAILS
The PCI DSS (Payment Card Industry Data Security Standard) has been in place for over 15 years. In that time, the standard has had three major revisions, including the release of version 4 in the first quarter of 2022. Financial institutions find themselves functioning in multiple roles: card issuers, acquirers, merchants, and service providers. This session will address common misconceptions and challenges seen in financial institutions including:
- “The card data is all encrypted, so we don’t have to worry about it.”
- “We outsource to XYZ so we are not responsible for compliance.”
- “No one has asked us for a compliance report.”
- “We can’t make the core system compliant so there is no point in the rest of it.”
- “There is no electronic card holder data in our VoIP system or our data warehouse or….”
WHO SHOULD ATTEND?
PCI compliance is a business issue, not solely an IT issue. This informative session is designed for people with responsibility and oversight in the following areas: risk management, internal audit, vendor management, card services, IT and cyber operations, and risk management and compliance.
Returns, adjustments, and claims! Oh my! These are the challenges that check exceptions bring. Although usage has declined, checks are still ubiquitous. Do you know the difference between check returns and adjustments? This webinar will explain the circumstances when each is used so you’ll be prepared for the next encounter and know how to mitigate related risks.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand the UCC midnight deadline for check returns
- Use check adjustment processes to resolve fraud and nonfraud exceptions
- Define altered and counterfeit checks and understand where the liability for discovering each lies
- Explain what happens when a payee claims they did not receive funds from a check issued to them
- Identify risk mitigation techniques for checks
WEBINAR DETAILS
Despite downward trends in check processing volume, financial institutions continue to be challenged with the operational nuances involved in handling check returns, adjustments, and claims where financial institutions must deal with each other for resolution. This program will address the differences between check returns and adjustments – including scenarios where you can do each – as well as how certain fraud-related claims are handled.
WHO SHOULD ATTEND?
This informative session is designed for check operations staff, bookkeepers, and exceptions processing personnel.
In today’s ever changing business environment, bank leaders are faced with hard decisions on how to allocate the company’s resources and still make a profit. Leaders are often faced with the choice of investing in client growth projects or streamlining business processes to cut costs. Which of these create value for our clients and value to the bottom line? The choice to focus on growth or operational efficiency is an age-old battle of what creates the most profit for the company and boosts the balance sheet. Let’s explore both areas and learn more about creating a thriving business model where both can exist in harmony.
Specific topics include:
- Defining your growth strategy and metrics for success
- Evaluating who is an ideal client and value can we provide
- Team skillsets and ability to provide value and impact to clients
- Defining business process improvement and metrics for success
- A continuous improvement culture and mindset
- Evaluating is the solution more people or a tool
Targeted Audience: Directors, executive leadership, managers, marketing directors, operational offers, retail banking officers
This 90-minute program will be presented live on: March 6, 2024, 10:00–11:30 a.m. CT
Registration Option: Live presentation $330
Recording available through June 6, 2024
The WBA Deposit Compliance School will start on Tuesday, October 15 at 9:00 a.m. and adjourn on Thursday, October 17, 2024 at 3:00 p.m.
*We are offering a one-day registration option available for those looking for a full-day workshop on Regulation E on October 17, 2024 from 9:00 a.m.–3:00 p.m. Those registered for the full school will already be registered for the Reg E Workshop day as it is part of the school.*
VIRTUAL OPTION: You may choose to attend the school via livestream using Zoom. You’ll select your registration choice during the registration process. We encourage attendees to consider attending in-person for the greatest experience and most efficient networking with peers. However, the virtual option is available for those who prefer to watch the presenters from their office.
Registration for livestream access provides one connection for the individual who is registered. Additional attendees from the bank who also would like to attend and receive materials should register separately. Each individual virtual attendee can request a verification of attendance upon completion of the program (whether attending live during the livestream or watching the on-demand recording).
The curriculum is designed to give you a strong foundation of the various deposit regulations affecting your bank, the current trends in compliance, and the resources you need following the school.
Curriculum Includes:
- Compliance Overview – understanding the key players in compliance and how important it is to your bank
- Bank Secrecy Act and Anti-Money Laundering, including USA Patriot Act and OFAC issues
- Miscellaneous Deposit Regulations, including:
- Regulation D; Regulation V, Subpart J (Identity Theft Red Flags); Regulation GG; Non-deposit investment products; Regulation AA (UDAAP); and Overdraft Protection Programs
- Regulation CC (Expedited Funds Availability)
- Check 21
- Legal Process, including:
- Garnishments; Child Support Liens; Federal and State Tax Levies; Wisconsin Department of Workforce Development Levies; IRS Summons; Subpoenas; Elder Abuse Reporting Rules; and Worthless Checks
- Regulation P (Privacy)
- Regulation DD (Truth in Savings Act)
- Regulation E Overview (Electronic Funds Transfer Act)
- E-Sign Act
Who Should Attend:
This school is designed for bank retail staff, including head tellers, personal bankers, universal bankers and managers, as well as compliance officers, operations personnel, and bank legal counsel.
School Requirements:
Each student’s performance will be evaluated through a pre- and post-test. Participants will be expected to attend all classes and correctly answer 75% of the questions on the post-test to successfully complete the school and receive a diploma. The pre- and post-test will be administered online. Those registering for the one-day Regulation E workshop can disregard this.
Registration Information:
- Three-day Deposit Compliance School (Regulation E Workshop included) – The student fee of $795 includes program registration, instruction and materials, and daily lunch and refreshment breaks.
- One-day Regulation E Workshop – The student fee of $275 includes program registration, instruction and materials, and lunch and refreshment breaks.
Hotel Information:
Visit wisbank.com/Hotels for a list of special rates available to WBA members.
Refund Policy: A refund, less a $150 administrative fee, is provided for written cancellations received by WBA on or before October 8, 2024. All requests for cancellations or substitute registrations must be provided in writing to WBA Education.
WEBINAR HIGHLIGHTS:
- What is the Office of Foreign Assets Control (OFAC) and its purpose?
- Learn how to use the OFAC search engine
- Customer and noncustomer transactions to check
- What is blocking or rejecting a transaction?
- What to do and what happens when a match is found
- Can a new account be opened if there is an OFAC match?
- Reporting to OFAC when there is a match
WEBINAR DETAILS
Your staff is required to have OFAC training. This program will explain what the OFAC program is all about. You’ll learn what a sanction is, how the various programs work, the different ways to check OFAC, and why. Don’t miss this comprehensive frontline OFAC program.
WHO SHOULD ATTEND?
This webinar will benefit tellers, new account representatives, call service representatives, branch managers, assistant branch managers, branch administration, deposit operations, BSA CIP personnel, trainers, and anyone who works with or manages the new account function.
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTER – Deborah L. Crawford, Gettechnical Inc
Deborah Crawford is the President of Gettechnical Inc., a Florida-based firm specializing in the education of financial institutions across the nation. Her 30+ years of experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor’s and master’s degrees. Crawford specializes in the education of financial institution employees and officers in the areas of deposit account laws, new account documentation, insurance, complex compliance regulations, and IRAs.
REGISTRATION OPTIONS
- $279 – Live Webinar Access
- $279 – OnDemand Access + Digital Download
- $379 – Both Live & On-Demand Access + Digital Download
Which is it? Stop payment? WSUD? Do you know the sometimes-subtle differences? Does each have to be in writing? How should unauthorized ACH transactions be handled? Join this fact-filled webinar to get the answers to these questions and more.
After This Webinar You’ll be Able To:
- Determine whether a stop payment is the best course of action
- Identify how to help consumers under Reg E and the Nacha rules
- Know when to preemptively use a stop payment
- Understand when to reactively fill out a WSUD
- Establish which of the two need to be in writing
- Evaluate what to do with unauthorized ACH transactions
- Recognize what a Proof of Authorization is and how it should be used
Webinar Details: Part of ACH Specialist Series
This webinar will delve into unique nuances of effectively handling ACH stop payment requests and Written Statements of Unauthorized Debit (WSUDs). You will learn common mistakes observed during audits and the documentation required for compliance. Gain practical insights and best practices to avoid pitfalls and streamline procedures to ensure a more efficient resolution process for your financial institution.
Who Should Attend?
This informative session is designed for anyone who works with accountholders, whether at the teller window or at a call center, including operations staff, tellers, service representatives, middle management, and compliance staff.
Take-Away Toolkit
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Note: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presenter
Jennifer A. Miller, UMACHA
Jennifer Miller has 31 years of experience in banking, including 19 in software development and seven at a financial institution. As Senior Director of Services at UMACHA, she is responsible for overseeing electronic payment compliance services and member training programs. She is an experienced cash management professional, with a background of progressive leadership at a financial institution and in software development. Miller is an electronic payment evangelist. She has been on the forefront of many new and innovative ways to make payments – from online banking on a diskette to mobile banking on an app, she’s done it all.
Registration Options
- $279 – Live Webinar Access
- $279 – OnDemand Access + Digital Download
- $379 – Both Live & On-Demand Access + Digital Download
Do you know the seven rules that affect instant payments? Do you know how they control the instant payments system? Whether you originate or receive instant payments, this webinar will be beneficial. It will walk through various scenarios to determine the governing rule, law, or regulation, and how to apply it to instant payment processing challenges.
After This Webinar You’ll be Able To:
- Identify and define the seven rules, laws, and regulations affecting instant payments
- Explain how each of the seven impact processing of the instant payment systems
- Choose the appropriate rule, law, or regulation as it applies to a given scenario
- Distinguish whether the FedNow Operating Procedures or the RTP Operating Procedures apply
Webinar Details – Part of ACH Specialist Series
Who Should Attend?
This informative session is designed for payments operations staff, cash/treasury management personnel, audit/compliance staff, and those individuals with the AAP and/or APRP accreditation.
Take-Away Toolkit
- Table of regulations affecting instant payments channels
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Note: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presenter
Emily Nelson – EPCOR
Emily Nelson joined EPCOR’s Advisory Services department in 2019 where she conducted audits and risk assessments. In 2023, she joined EPCOR’s education team as Manager of Payments Education. She designs and leads payments compliance education programs impacting traditional and instant payments in support of over 1,800 financial institutions and corporate members. Nelson obtained her Accredited ACH Professional designation in October 2019, National Check Professional in May 2021, and Accredited Payments Risk Professional in August 2022. She is also the staff liaison for the Payments Compliance and Risk Committee, one of several EPCOR member-led committees.
Registration Options
- $279 – Live Webinar Access
- $279 – OnDemand Access + Digital Download
- $379 – Both Live & On-Demand Access + Digital Download
This fast-paced 60-minute session will prepare you for the BSA risks and challenges 2024 will bring.
After This Webinar You’ll Be Able To:
- Understand how global financial crimes and terrorist activity may impact your financial institution
- Use FinCEN advisories and guidance to effectively update risk assessments
- Identify action steps to update BSA/AML compliance in 2024
- Recognize suspicious activity regarding elder financial exploitation, rampant check fraud, and human trafficking
- Develop an effective program for the challenges of banking or restricting cannabis-related businesses
Webinar Details
Who Should Attend?
This informative session is designed for BSA officers and staff, compliance officers, fraud/risk managers, auditors, and all staff involved in maintaining a successful BSA/AML program.
Take-Away Toolkit
- Template for a 2024 BSA/AML plan
- Important FinCEN resources
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presenter
Susan Costonis, CRCM — Compliance Training & Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.
Registration Options
- $279 – Live Webinar Access
- $279 – OnDemand Access + Digital Download
- $379 – Both Live & On-Demand Access + Digital Download
With mortgage loan origination, timing is everything!
Do you know how long the window is open to fulfill your compliance obligations? Are you certain you know what the compliance requirements are? A sequentially dated mortgage loan file is a must-know for all mortgage lenders and processors, especially in preparation for the next examination or compliance review. Clear the confusing cobwebs with this insightful webinar.
After This Webinar You’ll Be Able To:
- Distinguish between a preapproval and an application
- Ensure electronic delivery of written notices satisfies the E-SIGN Act requirements
- Explain when to use business days versus calendar days to meet compliance requirements
- Identify triggering events that determine when compliance notices are required
- Recognize the importance of documenting valid change in circumstances
- Understand critical regulatory compliance timing requirements, including delivery of the Loan Estimate right-of-rescission notice
Webinar Details
A consumer real estate loan is impacted by more regulatory requirements than many other products and services. Meeting critical timing requirements for the numerous disclosures and required actions is essential during the mortgage loan origination process. Have you ever second guessed whether the disclosure’s delivery date was based upon business days or calendar days? Does Saturday count? Is today day one or is tomorrow day one? In some cases, disclosures can only be provided so far in advance of a triggering event, while others require a different version to be delivered so many days after an event.
Who Should Attend?
This informative session is designed for mortgage lenders, loan processors, and staff responsible for auditing and reviewing loan files, including loan review personnel, compliance officers, and internal auditors.
Take-Away Toolkit
- Regulatory application triggers
- Mortgage loan flow chart
- Sample changed circumstance form
- Flood insurance calculation worksheet
- Sample mortgage loan checklist
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Note: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presenter
Molly Stull — Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Stull has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Stull holds a bachelor’s from the University of Akron and an MBA from Ashland University.
Registration Options
- $279 – Live Webinar Access
- $279 – OnDemand Access + Digital Download
- $379 – Both Live & On-Demand Access + Digital Download