Beginning Collector: What to Know on Day 1 & Beyond
Join seasoned collections expert David Reed for this program designed to equip new debt collectors with the tools they need to succeed. Whether your team members are just starting their journey or looking to sharpen their skills, this session will provide the confidence and knowledge to excel in today’s challenging collection environment.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand industry regulations and compliance fundamentals
- Clarify job responsibilities and performance metrics
- Demonstrate effective communication skills
- Implement successful negotiation tactics
- Articulate diverse workout options
- Address and resolve common payment objections
- Stay professional in high-stress situations
WEBINAR DETAILS
It seems there are clouds forming on the delinquency horizon. As financial institutions begin to prepare for the coming storm, deploying more seasoned collections staff becomes a priority. As the demand for skilled collections staff rises, many organizations face a challenge: finding qualified professionals for this specialized field.
Being an effective debt collector requires more than just technical know-how – it demands strong communication skills, emotional intelligence, and the ability to navigate complex situations. While experience is invaluable, it’s not something new collectors have on day one. However, a comprehensive onboarding and training program can accelerate their growth, bridging the gap between novice and expert. This high-energy program will help close that divide.
WHO SHOULD ATTEND?
This session will benefit executives, managers, collectors, lending staff, branch staff, call center staff, and anyone involved in the lending and collections processes.
