Dealing with Difficult Customers: 5 Foolproof Techniques
Equip your team with the practical skills and tools they need to handle any customer interaction, no matter how challenging, with professionalism, confidence, and purpose. This timeless webinar will dive into how to transform tense situations into opportunities for resolution, loyalty, and customer service!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Apply proven techniques to defuse tension and redirect difficult behavior
- Train staff to respond with confidence and without escalating the situation
- Maintain professionalism while protecting your institution from legal and reputational harm
- Navigate regulatory obligations during emotional or abusive encounters
- Document, escalate, and follow up on high-risk interactions properly
WEBINAR DETAILS
Today’s financial services environment is more complex than ever. Rising economic stress, regulatory pressures, and shifting accountholder expectations have fueled customer frustration and increased the frequency of emotionally charged interactions. From the teller line to the call center, from loan servicing to collections, no department is immune.
But difficult interactions don’t have to result in damaged relationships or operational setbacks. Join financial institution veteran David Reed as he reveals five foolproof techniques that work across departments — from the teller line to the back office — to protect your staff, your institution, and your accountholder relationships.
WHO SHOULD ATTEND?
This informative session is designed for executives, managers, branch staff, collections and recovery staff, contact center staff, compliance and risk officers, training staff, human resources professionals, operations personnel, and anyone involved in direct accountholder interactions.
