ACH Specialist Series: ACH Disputes: Reg E vs. ACH Rules After 60 Days
ACH disputes often create confusion, especially when consumers report unauthorized transactions after the 60-day window. This focused session will clarify how to navigate conflicts between Regulation E and the ACH Rules so you can determine your institution’s obligations with confidence. Learn when a consumer dispute qualifies for an ACH warranty claim, how to file accurately, and how to apply the correct timeframes for resolution. Gain practical insight into protecting your institution while ensuring compliance with both ACH network requirements and consumer protection regulations.
KEY WEBINAR TAKEAWAYS
- How Regulation E and ACH Rules interact beyond the 60‑day window
- Required documentation and processes
- Extended return and ACH warranty claim concepts
BONUS MATERIALS
- Dispute liability timeline
- ACH Rules references for processing ACH disputes
WEBINAR DETAILS
What do you do when the ACH Rules and Regulation E collide? Join us for this back-by-popular demand webinar to examine those sticky situations when a consumer disputes an ACH transaction beyond 60 days from the statement date. Learn how to identify when a consumer dispute is eligible for an ACH warranty claim and how to accurately file a claim. Find out what you need to know to confidently navigate the guarantees made by Regulation E to the consumer and those made to the RDFI under the ACH Rules. Together, we will walk through scenarios to determine how to appropriately apply dispute timeframes to resolve consumer disputes successfully.
