What to Do When Your Customer Dies
Oftentimes, when a financial institution learns a deposit or loan customer has died, confusion about what to do next seems to be the result. We’ll walk you through the best practices when dealing with a customer’s death – both on the deposit side and the loan side, as well as unique issues that can arise when doing business with the decedent’s estate. This webinar provides information on best practices, rather than the unique features of any state’s probate laws.
What You’ll Learn
Documents required upon the death of an individual
Actions to be taken on deposit accounts owned by the decedent
How to deal with the decedent’s estate, or lack thereof
How to handle death as a default on a loan
New mortgage servicing rules impact mortgages after death
What to know about doing business with the borrower’s estate
Steps to take to protect collateral after the borrower has died
How death of a key person affects the borrowings of Corporations, Partnerships, Limited Liability Companies, Trusts and other legal entities
Who Should Attend?
New account representatives, personal bankers, customer service representatives, lenders and loan operations personnel.
Terri D. Thomas, JD is the Director of the Kansas Bankers Association Legal Department, which specializes in providing compliance and legal assistance to Kansas banks.
Terri has worked with financial institutions for over thirty-nine years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansas predecessors. She has also served as a trust department manager and branch manager.
Receiving her Bachelor of Arts degree from Kansas State University in 1985, Terri continued her education at Washburn University School of Law and obtained her Juris Doctor in 1988. She has served as an Adjunct Professor at Washburn University School of Law in Topeka, Kansas and the University of Kansas School of Law in Lawrence, Kansas, and is a frequent seminar presenter for financial associations in the Midwest.
- Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
- Available Upgrades:
- 12 Months OnDemand Playback + $110
- 12 Months OnDemand Playback + CD + $140
- Additional Live Access + $85 per person