Archive for: Deposits

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Leading an Exceptional Team – What It Takes!

Leading an exceptional team is every manager’s goal, right? Unless the manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s customers have more choices than ever before and it’s not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the customer experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that customer experience? Get the tools needed to take your team to the next level.

What You’ll Learn

  • What does it mean to be exceptional?
  • Your role as the reputation builder
  • Identify and resolve team pain points
  • Benefits of engaged employees
  • Setting behavior and performance expectations
  • Coaching – what it is and what it is not
  • Key measurement success factors

Who Should Attend
Branch leaders, head tellers, and anyone working in today’s competitive branch environment will benefit from this course.

Presenter Bio
Vicki Kraai is CEO of InterAction Training. A company passionate about professional development training and education.

Kraai’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Kraai’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. She has a passion for developing people for success in the financial services industry. Banker’s value Kraai’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Kraai shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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Bank Ethics From The Ground Up

Ethical decisions can be challenging, but it’s important to embrace ethical choices as the repercussions impact you individually as well as your financial institution. Included in this session are best practices, and requirements as well as examples of bank bribery cases.

As a banker, you have many ethical responsibilities and challenges as you navigate your daily activities which must be conducted with the highest level of integrity. Embracing ethics includes managing your personal finances and outside activities in a manner that prevents a conflict of interest. This session will explain the components of a typical code of ethics policy including how to address accepting gifts and the expectations for compliance with the Federal Bank Bribery Law. Ethics and integrity are a must that bankers need to bring to their financial institutions. It is critical that your institution has a sound policy and provides training that reinforces the institution’s code of ethics.

Ethical decisions can be challenging, but it’s important to embrace ethical choices as the repercussions impact you individually as well as your financial institution. Included in this session are best practices, requirements as well as examples of bank bribery cases.

What You’ll Learn

  • What is the Bank Bribery Act?
  • The importance of ethics in maintaining the reputation of the institution
  • SAR reporting requirements
  • Bribery vs Gratuity – What’s the difference?
  • Sample ethics policy
  • Guidelines for compliance with the Federal Bank Bribery Law
  • Conflict of interest related to employees and directors
  • Understand the importance of a whistleblower policy
  • Accepting gifts and fees from bank customers, prospective customers, or suppliers
  • Penalties for bribery and illegal gratuity

Who Should Attend
This session is designed for all bank employees as well as those responsible for developing or testing compliance with the banks Code of Ethics Policy and the Bank Bribery Act.

Presenter Bio
Molly Stull began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the “why” behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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BSA/AML: Marijuana & Hemp

Banking marijuana-related and/or hemp-related businesses is becoming more and more common place. Avoid getting into hot water with examiners by ensuring you are up to speed on all the BSA/AML considerations and implications.
Banking marijuana-related businesses is complicated. In the eyes of the Federal Government, marijuana is still an illegal substance; however, it’s legalization by individual states whether for medical or recreational complicates this issue even further. Staying on top of the BSA/AML implications and understanding the potential risks and red flags is imperative to keep your examiners at bay.

What You’ll Learn:

  • Guidance From FinCEN on Banking Cannabis-Related Customers
  • Hemp, CBD, and Marijuana… Know the Difference
  • The Industry Is Growing! What Should You Do?
  • Enhanced Customer Due Diligence Expectations
  • How To Appropriately Address Cannabis in YOUR BSA Program
  • What Should You Be Doing Differently Before Your Next Examination?
  • Your Questions, Plain English Answers & Much More!

Who Should Attend?
This webinar is designed for BSA/AML officers, teams, management, compliance officers, auditors, and other risk management personnel.

Presenter Bio
Kevin Edwards brings years of experience and a unique perspective on regulatory matters to his clients. A self-proclaimed geek and accredited CRCM, Edwards is also a former attorney with experience as in-house counsel for a large regional bank and one of the leading national title insurance providers. Edwards decided to leave the safety and serenity of his desk job to seek fortune and glory as a wandering adventurer. He now travels the land seeking to help those in need and righting compliance wrongs, wherever he may find them.

Registration Options
$279 Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

Available Upgrades

  • 12 Months OnDemand Playback  + $110
  • 12 Months OnDemand Playback + Digital Download + $140
  • Additional Live Access + $85 per person
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GSB – Refining Deposit Strategy in 2023 and Beyond

Our industry is undergoing significant transitions as we leave behind the ultra-low interest rates that we have lived with since the Great Recession. The Fed’s dual mandate demands that they address inflation with overnight interest rates and reversal of quantitative tightening which was an experiment in the Great Recession and was pursued robustly in the Pandemic. Now the Fed must give as much weight to inflation as they have to unemployment in recent history.

Given this context, the industry is positioned with few term deposits and greater vulnerability to money migration than any time in the past. The industry entered 2022 with an abundance of deposits relative to loan demand. With market rates of interest rising bankers have been forced to decide how to structure and price deposits as deposit holders are coming to the realization that their deposits once again have a material earnings proposition. Many depositors are awakening to the opportunities. High performance bankers let sleepers sleep and simultaneously efficiently and effectively deal with the curious and those actively seeking.

Specific topics include:

  • Assessing the Interest Rate Environment and Competitive Landscape
  • Measuring and Interpreting Deposit Pricing and Sales Results
  • Advanced Techniques in Attracting and Retaining Properly Priced Deposits

Target Audience: ALCO members, CEOs, CFOs, chief retail, chief risk officer, controllers, funding officers

Presenter: Neil Stanley, The CorePoint

Registration Option: Live presentation $330

  • Recording available through January 4, 2024
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GSB – Remastering Negotiations Tactics to Win the Battle for Deposits

Banks’ deposit negotiation skills have atrophied during the past 15 years. Now, rates and competition apply pressure on bank staff through depositors who are visiting branches looking for high yields and short commitments. Managers too are under intense pressure, often spending their days on the phone or at the desks of front-line staff seeking exception pricing. Are banks trapped between customers and rising cost of funds, or can they chart a path to satisfy both? Join us in learning how institutions across the country are mastering, and in many cases re-mastering, the negotiation and product tactics that retain and grow deposit relationships while providing banks funding at both the right volume and price point.

Specific topics include:

  • Understanding the market potential of non-interest-bearing and low-rate deposits
  • Observations about the threats to conventional banking paradigms – given the expected level and potential volatility of interest rates
  • Why depositors would choose certain CDs over others, just as they choose U.S. Treasuries over bank CDs
  • How can education on deposit products alleviate rate-shopping conversations
  • How are institutions using technology to remain closer to depositors
  • What product pairings are institutions using to retain and grow funding

Target Audience: ALCO members, CEOs, CFOs, chief retail, chief risk officer, controllers, funding officers

Presenter: Neil Stanley, The CorePoint

Registration Option: Live presentation $330

  • Recording available through January 25, 2024
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Effectively Auditing for Compliance

In this session, we will discuss how to develop a compliance audit program that adequately addresses examiner expectations. We will highlight those areas of compliance with the highest risk, so you know where to focus your valuable time. In addition, we will provide examples and tools you can incorporate into your program.

You’ve analyzed the risks, written the policies, developed the procedures, and implemented controls for each area of consumer compliance. But… are they effective? Are they working? Are they being followed? Is our institution truly in compliance? Those are all questions you want to be answered before the next visit by your examiners.

Your institution’s safety and soundness are contingent upon effectively identifying and managing your compliance risk exposures. Thus, your compliance audit program must be risk-based and focus on those areas of greatest risk. Each of your institutions is unique from the market you serve to the products you offer to the method you deliver them, therefore, no single compliance audit system works across the board. Each institution should develop its own program tailored to its needs and circumstances. Regardless of the compliance audit/risk management program’s design, it should include mechanisms for identifying, measuring, controlling, and monitoring risks.

In this session, we will review examiner expectations for your compliance audit program. We will highlight those areas of compliance with the highest risk, so you know where to focus your valuable time. In addition, we will provide examples and tools you can incorporate into your program.

What You’ll Learn

  • Compliance Audit Programs and what the examiners are looking for
  • Volume and significance of compliance violations
  • Identifying high-risk regulations and developing a compliance review schedule
  • Review of compliance policies and procedures
  • Personnel – level of compliance knowledge
  • Compliance control systems
  • Effectively report compliance matters to the board
  • Understand the tools and resources available to you

Who Should Attend?
This jam-packed session is designed for Compliance Officers, Internal Auditors, Risk Managers and members of your Compliance Council.

Presenter
Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years of experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently, Kincaid served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services. Kincaid has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits, and exams, and presented for numerous state associations.

Registration Options

  • Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts – $279
  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + CD  + $140
    • Additional Live Access + $85 per person
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IRAs Part 1 – The Basics 2023

For series pricing, click here.

The IRA Basics will kick off with a review of the most common IRA terminology and how it effects IRA reporting the IRS. We will then review the forms used to establish a plan for a new customer vs. supplemental forms for existing IRA customers.

Next, we compare the plan types such as a Traditional IRA, Roth IRA, and SEP IRA by discussing A–Z the rules and regulations on contribution limits, tax deductions, type of interest earned and distribution requirements.

  • When do we have to open a new set of plan documents for existing IRA customers and when do we use just supplemental forms?
  • What are the disclosures an IRA customer must receive when opening a new plan?
  • What are the new contributions limits for Traditional and Roth IRAs?
  • When can a customer deduct an IRA contribution and how does it affect our IRS reporting?
  • When is the interest really tax-free on a Roth IRA?
  • When do mandatory distributions start from a Traditional IRA?
  • How can the customer move their Traditional IRA to a Roth IRA and what are the tax consequences?”

Who Should Attend?
Any employee who is new to the bank or customer service area and needs to learn the very basic rules and regulations of IRA should attend. In addition, any experienced IRA employees who would like a ‘refresher’ on the latest ever-changing rules and regulations of IRA would also benefit from this informational webinar.

Presenter
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + Digital Download +$140
    • Additional Live Access + $85 per person
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IRAs Part 3 – Distributions to IRA Owners and Beneficiaries 2023

For series pricing, click here.

The IRS has increased the required beginning age for IRA owners to begin distributions twice in the last 3 years. Every time this happens, it creates a huge dilemma and opens the door for various interpretations of the new rules – many of which are incorrect. We will address by birth year who is eligible to postpone distributions to the increased ages. Also, what happens if an IRA owner who turned 72 this year mistakenly took an RMD when they were not required to?

And then there are the beneficiaries… The three categories of beneficiaries identified in the SECURE Act of 2020 have different payout options at the death of the owner. The problem is that the IRS has changed their minds 3 times since this act was signed into law and then postponed the implementation of the proposed regulations twice. This also leads to a treasure chest of bad information and interpretation to the general public.

What You’ll Learn

  • Who can wait until age 73 to start RMDs from IRAs?
  • When does the RMD age increase to age 75?
  • How to process ‘mischaracterized’ RMDs that were taken by someone who turned 72 this year?
  • What are the payout options for non-spouse beneficiaries depending on the IRA owner’s RMD status at death?
  • When does a successor beneficiary get their own 10-year payout period?
  • Federal Withholding requirements – W-4R vs. W-4P?”

Who Should Attend?
Anyone who is remotely involved with IRAs and answering client’s questions on the old and new IRA distribution rules — especially to beneficiaries. Customer service reps, financial and estate planners, IRA operations department, tellers, call centers, and frontline personnel would all benefit from this informative Webinar.

Presenter
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $279

  • Available Upgrades:
    • 12 Months OnDemand Playback + $110
    • 12 Months OnDemand Playback + Digital Download +$140
    • Additional Live Access + $85 per person
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IRA Annual 4 Part Series: From A–Z

This four-part series includes the following webinars. Click the dropdowns below for a complete description of what will be covered in each session. Each Webinar can also be purchased individually.

Included Webinars

Series Details

IRAs Part 1 – The Basics 2023
September 14, 2023, 10:00 am CDT
We will break down the essential rules and forms of IRA accounts. Discussing the difference between an IRA ‘plan’ vs. an IRA ‘account’ and the types of IRA products will get you on your way to building the foundation of knowledge for these often complicated accounts.

  • When do we have to open a new set of plan documents for existing IRA customers and when do we use just supplemental forms?
  • What are the disclosures an IRA customer must receive when opening a new plan?
  • What are the new contributions limits for Traditional and Roth IRAs?
  • When can a customer deduct an IRA contribution and how does it affect our IRS reporting?
  • When is the interest really tax-free on a Roth IRA?
  • When do mandatory distributions start from a Traditional IRA?
  • How can the customer move their Traditional IRA to a Roth IRA and what are the tax consequences?
  • 2023 Cost of Living Adjustments including increased contribution limits for every IRA product
  • What are the final rules on choosing the W-4R vs. the W-4P for federal income tax withholding?
  • What did the “Proposed Regulations” released in February 2022 change about the original SECURE Act effective January 1, 2020?
  • Does the new 2022 Single Life Expectancy Table apply to beneficiaries who are in existing payout?
  • Should beneficiaries of owners who died beginning in 2020 take a 2021 or 2022 death distribution?
  • What are the January notifications that must go out to the IRA customers?
  • 2023 IRA Calendar “Hot Dates”

IRAs Part 2 – Rollovers and Transfers 2023
October 5, 2023, 10:00 am CDT
Two of the most misused and abused words in the IRA world are “Rollover” and “Transfer” when moving money from IRA to IRA and from a Qualified Employer Plan to an IRA. While you may think the words are interchangeable, how these movements are reported to the IRS is as different as night and day.

  • What are the 3 most important questions when moving funds between retirement accounts?
  • How do you determine the type of issuing plan?
  • What happens when a transfer is coded as a rollover or a rollover is coded as a transfer?
  • How do we correct our IRS reporting mistakes?
  • When would the bank ever code a distribution as a rollover debit?
  • What’s the difference between a rollover and a conversion?
  • What are the rules on how many times an IRA can be moved as a rollover in a 12 month period?

IRAs Part 3 – Distributions to IRA Owners and Beneficiaries 2023
October 19, 2023, 10:00 am CDT
The last three years have brought some of the most significant changes for distributions to IRA owners and beneficiaries as we’ve seen in the last 20 years – including the most recent IRS Notice 2023-54. When owners and beneficiaries do not take their required distribution in a timely manner, it results in IRS penalties. There are easy steps to address these distribution issues.

  • Who can wait until age 73 to start RMDs from IRAs?
  • When does the RMD age increase to age 75?
  • How to process ‘mischaracterized’ RMDs that were taken by someone who turned 72 this year?
  • What are the payout options for non-spouse beneficiaries depending on the IRA owner’s RMD status at death?
  • When does a successor beneficiary get their own 10-year payout period?
  • Federal Withholding requirements – W-4R vs. W-4P?”

IRAs Part 4 – Auditing Your IRA Files 2023
October 25, 2023, 10:00 am CDT
The least favorite part of any auditor’s job is to go through old, musty IRA files to see if the bank is in compliance and has all the customer information it needs. Many times when files are scanned in for imaging purposes, they are not checked first, resulting in a lot of ‘junk’ in the electronic IRA customer files.

  • What are the documentation requirements to be included in the customer IRA files?
  • What disclosures must the customer receive when creating an IRA plan with the bank?
  • What happens if there is a deceased beneficiary or no beneficiary listed in the file?
  • Why is a review of the IRS reporting so important before it goes out to the IRS or the customer?
  • How far back can the bank go to correct an IRS reporting form and when is it necessary?
  • What are the 25+ most common mistakes to look for when auditing IRA files?
  • What kind of partial audits are the most crucial?”

Who Should Attend?
Any employee who is new to the bank or customer service area and needs to learn the very basic rules and regulations of IRA should attend. In addition, any experienced IRA employees who would like a ‘refresher’ on the latest ever-changing rules and regulations of IRA would also benefit from this informational webinar.

Presenter
Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Konarik has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics.

Registration Options
Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts $1049

  • Available Upgrades:
    • 12 Months OnDemand Playback + $340
    • 12 Months OnDemand Playback + Digital Download +$460
    • Additional Live Access + $340 per person
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How to Build a Robust Security Training Program – Free Webinar

In this course, we’ll discuss the key elements in building a comprehensive and effective security awareness program, and help you start to understand what it means to build a security-first culture.

Security awareness training helps organizations prepare to defend against today’s most threatening cyberattacks. But if training — often viewed as the last line of defense — is truly impactful, then why do we still have so many breaches? One reason is because of the frequency with which these attacks are occurring. Social engineering and phishing attacks are on the rise.

Another reason is that not all security awareness programs are created equal. While leveraging a “one-size-fits-all” solution can work for maintaining compliance, is it really preparing your employees to take the right action when a phishing attempt sneaks into their inbox? With most people forgetting the majority of infrequent and insufficient training, how can security and risk management leaders ensure their security awareness program sticks?

What You’ll Learn

  • Adult Learning & Content Strategy
  • Security Awareness Topics
  • Phishing Simulations
  • Program Support

Who Should Attend
Everyone is welcome to this webinar as everyone should have a plan in place for security. Security Awareness Training is quickly becoming a mandatory part of everyone’s lives and we want to help keep everyone safe from online attacks.

Instructor Bio
John Trest is responsible for leading the development of Inspired eLearning’s award-winning library of Security Awareness and Compliance training content, from the engaging instructional design to the high-quality multimedia production. He has been a member of Inspired’s team since 2009 and has over 20 years of experience in creating and delivering eLearning courses for a broad variety of industries and subjects. He’s passionate about creating quality security awareness content that is both engaging and impactful.

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