Events

Convenient, compliant, and contactless. Anything with those features is bound to be a hit with consumers. Does your institution allow online account opening? Do you understand the CIP, CDD, and documentation requirements? Join this webinar to get expert guidance on how to meet all the benchmarks and minimize risk.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Explain and implement the six-step consent process to open “no-contact” accounts
  • Understand which deposit regulations are related to E-SIGN and have specific compliance provisions
  • Use the most recent BSA guidance for satisfying the due diligence requirements for CIP (Customer Information Program)
  • Define and identify acceptable documents to open accounts and incorporate risk mitigation strategies into the new account process
  • Determine if enhanced due diligence steps are required to open the account

WEBINAR DETAILS
When opening accounts online, E-SIGN compliance is one piece of the puzzle, while knowing the “true identity” of the customer for BSA and CIP purposes completes the process. What additional “out-of-wallet” questions should be asked when accounts are opened online? How does electronic account opening impact BSA risk assessment? Learn about the additional controls needed to protect your financial institution and red flags for reporting suspicious activity in an online environment, including risk mitigation strategies and CIP required documentation and “reasonable belief” of the customer’s true identity.

WHO SHOULD ATTEND?
This informative session is designed for compliance officers, risk managers, operations managers, business development managers, and others responsible for managing online banking, E-SIGN compliance, e-statements, and e-disclosures.

TAKE-AWAY TOOLKIT

  • Current exam procedures and many resources for online banking
  • E-SIGN checklist and answers to common questions
  • Social media policy template
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
  • Employee training log
  • Interactive quiz

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER – Susan Costonis, Compliance Training and Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Costonis has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

Three areas of BSA exam manual rewritten! What’s new?

The Federal Financial Institutions Examination Council (FFIEC) today released one new section and updates to three sections of the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Examination Manual. These updates affect the following sections:

  • Introduction – Customers (new)
  • Charities and Nonprofit Organizations
  • Independent Automated Teller Machine Owners or Operators
  • Politically Exposed Persons

During this webinar we will take a line-by-line look at the changed sections and look at actionable points. Do you need to change anything in your programs? Do you need to change anything in your audit? Learn what’s new and what’s not.

Covered Topics

  • Line by Line look at these new sections
  • Changed audit procedures
  • Learn if anything needs to go to your Board of Directors
  • Learn if anything needs to be changed in your approach or procedures

Who Should Attend?
BSA officers, BSA staff, deposit operations, compliance and branch Staff.

Presenter
Deborah Crawford is the president of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

This is a three-part series to be held on March 2, 10, and 11. The prices below include all sessions. Each session can also be attended individually by clicking on the links below.

The “Opening New Accounts – 3-Part Series” has been approved for 6 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics
Opening New Accounts Part I: Personal/Consumer Accounts
This two-hour workshop, which is Part I of a three-part series, focuses on the risks, procedures, best practices, and compliance requirements for opening Personal and Consumer Accounts.

Opening New Accounts Part II: Business Accounts
This two hour Webinar, which is Part II of a three-part series, examines not only the documentation requirements on business entities available in most states but provides clarity on how to identify who has authority to open and transact on behalf of the entity.

Opening New Accounts Part III: Trust and Fiduciary
This two hour webinar, which is Part III of a three-part series, will delve into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to Trust, Fiduciary, Court Ordered, and Minor accounts not only during lifetime but at the death of a signer as well.

It is highly recommended you have a copy of your financial institution’s account agreement and signature card to use as a reference during the sessions.

Who Should Attend?
Customer contact personnel, supervisors and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well.

Presenter
Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

“Live” Web connection – $725
6-month “OnDemand” website link only – $805
CD-ROM and e-materials only – $945
Live plus OnDemand website link – $995
Premier Package: Live, OnDemand link, and CD-ROM plus – $1075

This is for Part 3 only. View Series Pricing.

Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts — what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal documents on your desk and requests to open a trust account, estate account or an account for a minor. This two-hour webinar, which is Part III of a three-part series, will delve into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to Trust, Fiduciary, Court Ordered, and Minor accounts not only during lifetime but at the death of a signer as well. Part II of this three-part series encompasses Business Accounts and Part I addresses Personal and Consumer Accounts.

It is highly recommended that attendees have a copy of their financial institution’s account agreement and signature card to use as a reference during the session.

The “Opening New Accounts Part III: Trust and Fiduciary” webinar has been approved for 2 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics

  • Defining Trustee, Personal Representative, and Fiduciary Roles and Responsibilities
  • TIN Compliance for Trust, Minor and Fiduciary Accounts
  • Proper Account Titling
  • Trust Accounts
    • What is the Benefit of Setting up a Trust?
    • Parties to a Trust
    • Documentation Requirements
    • Trust Account Certification
    • Formal vs. Informal Comparison
    • Key Questions to Ask When Setting Up Trust Accounts
    • Six Pieces of Required Information For all Trust Accounts
    • Revocable and Irrevocable Trust Accounts Comparison
  • Informal Trust Accounts
    • What Makes a Trust “Informal”?
    • Account Titling Requirements
    • TIN Compliance
    • Payable on Death (POD)
    • As Trustee For, In Trust For, Totten Trusts
  • Formal Trust Accounts
    • What Makes a Trust “Formal”?
    • Account Titling Requirements
    • TIN Compliance
    • Documentation Requirements
  • Minor Accounts
    • Single / Individual Account in Minor’s Name
    • Joint / Multiple Party Account with a Minor
    • Uniform Transfer to Minor’s Account (UTMA)
    • Minor’s Access to Funds
  • Court Ordered Accounts
    • Roles and Responsibilities of a Personal Representative
    • Understanding Estate Accounts
    • Guardianship/Conservator Accounts
    • Social Security Representative Payee
    • Veteran’s Affairs Fiduciary

Who Should Attend?
Customer contact personnel, supervisors, and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well.

Presenter

Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

This is for Part 2 only. View Series Pricing.

Opening business accounts can create angst! Sole Proprietorships owned by a married couple, LLCs, LLPs, General Partnerships, Limited Partnerships, Corporations, Escrow Accounts, and Political Organizations! Why are there so many different types of business entities? What is the securest way to determine who has the authority to transact on behalf of a business entity – especially when owned by another entity? Verifying if a business entity is legitimate and who has the authority to transact business on behalf of that entity can be challenging. When can a business use the owner’s SSN vs. an EIN? When does a bank need a partnership agreement, bylaws, or operating agreement? FinCen requirements will be addressed. In this two hour comprehensive webinar, participants gain confidence and a clear understanding of the regulatory, compliance, documentation, and proper TIN requirements for opening business account. This session is not state law specific.

It is highly recommended that attendees have a copy of the financial institution’s account agreement, signature card, and resolutions to reference during the session. To customize the course to state law, the FI may want to access the Secretary of State’s website to review documentation requirements on forming business structures in your state.

The “Opening New Accounts Part II: Business Accounts” webinar has been approved for 2 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics

  • Business Account Documentation
  • Resolutions – Purpose and Proper Completion
  • Learn the Harsh Reality of How Our Bank Lost $100,000 By Not Executing a Resolution Properly
  • Business Taxation Options and Why We Have To Care
  • Sole Proprietorships
  • General, Limited, Limited Liability, and Limited Liability Limited Partnerships?
  • Why Are There So Many Different Types of Partnerships Available?
  • Limited Liability Company and Series LLC
  • Limited Liability Company – Why Has It Become The Most Popular Business Structure?
  • Determining LLC Business and Tax Classification
  • Profit and Non-Profit Corporations
  • 501(c)(3) Non-Profit Corporations
  • Understanding Sub-Chapter S Corporations (S-Corps)
  • Non-Profit Associations, Social Clubs, and Charitable Organizations
  • Adding and Removing an Owner or Non-Owner as a Signer
  • Access at the Death of a Business Account Signer/Owner
  • FinCen – Beneficial Ownership Due Diligence Requirements
  • Documenting Complicated Business Structures
  • TIN Compliance “Cheat Sheet” Included In Session

Who Should Attend?
Customer contact personnel, supervisors, and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well as at least 85% of this information also impacts the lending area.

Presenter

Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

This is for Part 1 only. View Series Pricing.

Opening new accounts is complicated! With fraudulent activity at an all-time high and ongoing onerous regulatory oversight and scrutiny, the need for new account training is paramount to maintain diligence as well as update processes and procedures. This two-hour workshop, which is Part I of a three-part series, focuses on the risks, procedures, best practices, and compliance requirements for opening Personal and Consumer Accounts. Attendees will gain an understanding of proper documentation requirements, ownership options, proper account titling and who has authority to open and transact on the account during lifetime and at the death of a signer. Part II of this three-part series encompasses Business Accounts, and Part III addresses Trust and Fiduciary Accounts.

It is highly recommended that attendees have a copy of their financial institution’s account agreement and signature card to use as a reference during the session.

The “Opening New Accounts Part I: Personal/Consumer Accounts” webinar has been approved for 2 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics

Managing Risk For the Financial Institution

  • How to Avoid Litigation, Regulatory Fines, and Damage to Your FI’s Reputation
  • Understanding Your FI Terms and Conditions
  • Best Practice When All Parties Are Not Present at Account Opening or Closing

6-Step Account Opening Process – CIP Requirements

  • How to Determine the Proper Account Title
  • Customer ID
  • Verify Previous Financial History
  • Comparison with Government Lists – OFAC
  • Client Notification/Disclosure
  • Proper Tax Identification Number

TIN Compliance

  • FI Request for TIN Certification (W9)
  • Certifying a TIN for a Foreign Person (W8-BEN)
  • Backup Withholding – What Is It and When Is It Required?
  • Avoiding B-Notice Fines

Personal/Consumer

  • Personal Account Ownership Overview
  • Individual/Single Party Accounts
  • Joint/Multiple Party Accounts
  • With and Without Right of Survivorship
  • Agency/Convenience Signer Designation
  • Power of Attorney – In-House and Out-of-House
  • Payable on Death Accounts

Personal/Consumer Account Difficult Scenerios

  • Adding and Deleting Signers During Lifetime
  • Who can access an account during lifetime?
  • Who can remove a signer?
  • Who can access the account once FI is notified a signer has died?
  • Does ownership of an account change at the death of a signer?
  • When is the FI required to freeze a personal account?

Opening Accounts for Minors

  • Individual/Single Party Account for a Minor
  • Joint/Multiple Party Account with a Minor
  • Uniform Transfer to Minor Account (UTMA)

Who Should Attend?
Customer contact personnel, supervisors, and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well.

Presenter

Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

The FFIEC released a complete re-write of the Business Continuity Planning booklet back in November 2019 titled Business Continuity Management. In addition to changing the title from Business Continuity Planning to Business Continuity Management, the booklet initially focuses on the principles and practices for managing continuity and resiliency as well as regulatory expectations for resiliency with third party service providers. In addition to business resiliency with third parties, the institution’s resilience through an enterprise risk management (ERM) perspective is addressed. ERM takes technology, operations, communication, training, testing, and maintenance into consideration. Have you updated your plan to address the new booklet? This webinar will provide recommendations on how to update your plan to meet regulators expectations.

What You Will Learn

  • Roles and responsibilities
  • Business impact analysis
  • Risk assessment process
  • Business resiliency
  • Third party resiliency
  • Training
  • Testing

Who Should Attend?
Information security and cybersecurity officers, IT managers, risk management officers, internal auditors, senior management, or anyone looking to gain insight into the business continuity planning process and FFEIC updates.

Presenter
Susan Orr is a leading financial services expert with vast regulatory, risk management, and security best practice knowledge and expertise.

As an auditor and consultant, Orr is dedicated to assisting financial institutions in implementing appropriate policies and controls to protect confidential information and comply with regulatory mandates and best practices. Her expertise as an auditor and former examiner provides her the knowledge and expertise to conduct comprehensive IT general control and data security reviews and assist banks in developing and updating policies and procedures and risk assessments, performing third party risk management, and facilitating testing and training. Orr is a certified information systems auditor (CISA), certified information security manager (CISM), certified in risk and information systems control (CRISC).

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

What will regulators find when they examine your financial institution for Reg E compliance with error resolution procedures? Do your employees know what is required? Do they know that a customer can write their PIN on a card and this will not be considered “negligent” if the card is lost or stolen.

Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying the claims that you are required to reimburse for unauthorized transactions. We will review the steps required to handle disputes and inquiries and the time frames for resolving a claim for an unauthorized transaction. The only way you can be sure that your front-line staff is complying with this high-profile consumer protection regulation is by providing effective training and providing sound procedures.

Program Highlights

  • The basic disclosure requirements of Reg E and the definitions that guide the error resolution process.
  • What questions should you ask a customer about a disputed transaction?
  • What are five “best practices” for handling a Reg E dispute?
  • What should be included in an investigation report?
  • How do you determine if a customer is liable for an unauthorized transaction? You’ll learn practical suggestions for conducting and documenting an investigation.
  • NEW TRENDS IN DEBIT CARD FRAUD Resources to educate customers about fraud prevention

Who Should Attend?
This webinar will benefit customer service reps., new account reps., teller supervisors, deposit operations staff, security and compliance officers

NOTE: This webinar will NOT address Visa or MasterCard zero liability rules; only the Federal Reg E dispute provisions are included. The prepaid rule became effective date April 1, 2019. The dispute procedures for prepaid card rules will not be included in this session.

Presenter
Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Costonis has been a certified regulatory compliance manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real life examples.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

The ACH Rules continue to change and it more important than ever that you are compliant. Bring your 2022 ACH Rule Book and we’ll make sure you are comfortable with the changes. We’ll also take a look at what happened last year, as a refresher. Join us for this important session.

Covered Topics

  • Review ACH Rule Changes in 2022
  • ACH Rule changes effective 2021
  • Review NACHA Initiatives

Who Should Attend?
This course is designed for compliance personnel, auditors, operations personnel, senior management, and all other interested in gaining knowledge on ACH topics.

Presenter
Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Cole is an experienced ACH auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH audits, and problem solving as well as ACH development projects. Cole has been active in several National ACH Association Rules Work Groups over her career. She is a popular speaker at both local and national conferences on electronic payments related topics.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

During this basic course, we will review all the treasury management products and services that are available in the market. You will learn about the new products, technology, and authentication methods now available and decide which ones your business account holders may need based on their industry. You will learn strategies to cross-sell the right treasury management products your business account holders need from the start.

The bankers of today must be “lenders” as well as “deposit gatherers.” Community banks are searching for ways to increase core deposits and non-interest fee income: treasury management is the answer. In this course, you will gain a deeper understanding of how the sales, treasury management, IT, marketing, and deposit operations team members must collaborate to successfully sell and implement the products and services at your institution. We will cover the ideal organizational design for treasury management and how to incentivize the sales team.

You will walk away from this course with a deeper knowledge of treasury management, learn to conduct risk assessments on new products, and learn strategies to increase core deposits. You’ll also bring ideas back to your institution on how to market treasury management products and services to your business account holders and ways your team can work better together knowing how critical each area is to the success of the implementation and sale of these products and services.

Topics Covered:

  • Maximizing the account analysis statement as a tool to cross-sell and identify new fee income opportunities
  • Quick overview of all treasury management products and identifying enhancements focusing on each product’s benefits to businesses — the value
  • Identifying new products available that your business customers or members are asking for that you may be missing
  • How to determine which products you need to offer to your business customers or members based on industry
  • How treasury management integrates with technology, operations, marketing and sales teams
  • Ideas on how to market and brand your treasury management products
  • The ideal organizational design for treasury management and how to incentivize the sales teams
  • Process to implement treasury management products
  • How to choose the right digital payment strategy for your business clients or members (including Blockchain)

Target Audience:  Business bankers/sales team members who want to learn about treasury management products and their benefits to business clients, treasury management sales officers/specialists, deposit operations personnel, IT, and marketing staff. This course is also designed for presidents/CEOs who are looking for the ideal organizational structure for treasury management and looking for additional non-interest fee income as well as new core deposits.

Presenter
Marcia Malzahn, Malzahn Strategic

Registration Option
Live presentation $330

Recording available through June 10, 2022