Events

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GSB – How to Have Difficult Conversations

Fear and avoidance of conflict are the two most common reasons people refrain from having difficult conversations. When performance or behavior issues go unaddressed, the problem continues and often gets worse. This leads to mediocre outcomes, low morale, and costly turnover. In this webinar you will learn how to set others up for success by clearly defining expectations. You will be introduced to a structured 4-step process to have a meaning conversation. This process focuses on asking questions and listening to others. By partnering with the other person, together you will determine next steps. This process promotes a successful conversation that doesn’t need to be conflict.

Target Audience: Any team member that has to have challenging conversations

Presenter: Patrice McGuire, McGuire Business Partners

Registration Option: Live presentation $330

Recording available through January 7, 2023

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GSB – HSAs: Top 10 Wrap-up

Our experts will outline the top 10 HSA topics we get questions about on Ascensus’ consulting lines. Join this webinar to see what makes this year’s Top 10 list!

Registration Option: Live presentation $275

Recording available through February 16, 2023.

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GSB – The AML Act of 2022 and the FinCEN Priorities

Where are we now? The FinCrime industry has been waiting for regulatory reform for some time. Now that the Anti-Money Laundering Act (AMLA) of 2020 is law, we see FinCEN and the regulatory agencies taking action to implement desperately needed change. Beneficial ownership is getting the attention and direction it deserves. Regulations are being written to support the FinCEN Priorities and give the industry much needed guidance. Are you ready? This session will discuss the current legislative and regulatory climate and give tips on knowing what your financial institution should do now to prepare. 

Program Take Aways:

  • Now is the time to understand AMLA and create project plan for future regulations/guidance
  • Enhance policies, procedures, and processes for areas that will gain regulatory scrutiny
  • Respond to FinCEN notices and requests for comment – let your voice be heard

Target Audience:  Anyone responsible for the BSA/AML program in your institution

Presenter: Terri Luttrell, Abrigo

Registration Option: Live presentation $330

Recording available through June 10, 2023

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GSB – Customer Experience Management — Lead It Or Lose It

This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications, and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.

Target Audience: Senior and middle managers, branch managers, supervisors

Presenter: Tom Hershberger & Kyle Hershberger, Cross Financial

Registration Option: Live presentation $330

Recording available through January 19, 2023

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GSB – Human Trafficking: Closer to Home Than You Think

Human trafficking is one of the fastest growing criminal activities in the world, exploiting over 45 million people and generating an estimated $150 billion in profits each year. While global in reach, human trafficking also affects individuals, communities and economies across the United States. Through the use of force, fraud and coercion, traffickers compel victims of all genders, ages, and nationalities into situations of labor and sexual exploitation. The basics of supply and demand economics provide one lens through which to understand this criminal enterprise. More often than not, money is the fuel that incentivizes traffickers and fuels the operations of trafficking networks. Financial institutions have a critical role to play to identify and disrupt human trafficking. This session will discuss what financial institutions and BSA professionals can do to help identify, flag and prevent human trafficking.

Target Audience: Anyone involved in the BSA/AML program in your institution

Presenter: Terri Luttrell, Abrigo

Registration Option: Live presentation $330

Recording available through June 10, 2023

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GSB – Five Cultural Changes That Must Become Business as Usual

The challenges and stresses of 2020 and 2021 produced significant advances in bank operations, technology, and customer experience management. Bank responses elevated activities from ideas discussed at planning meetings to activities positioned to be part of “business as usual.” This webinar examines five business practices that must be part of every organization’s core competencies. Five focal points that need to migrate from unique projects to simply part of daily culture.

Five things that must be addressed as business as usual:

  • Talent management
  • Business development
  • Change management,
  • Technology as a strategy
  • Process improvement

A bonus topic will also be discussed:

  • 5.1 Customer experience management

Target Audience: Senior managers and leaders, emerging leaders, mid to upper level managers

Presenters: Tom Hershberger & Kyle Hershberger, Cross Financial

Registration Option: Live presentation $330

Recording available through December 8, 2022

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GSB – 6 Steps of an IT Audit Program

Every successful Information Security Program is built on 3 key elements. It requires decision-making risk management processes, clearly documented Information Security Policies, and an effective IT Audit Program. These elements work in conjunction with each other, feeding the next component information that continually improves the Information Security Program. The IT Risk Assessment process identifies key systems and information, threats against those systems, and helps management identify which controls are necessary to mitigate risk to an acceptable level. The controls have been selected in the risk assessment and are captured and solidified in the Information Security Policies. These controls are then implemented by the institution to mitigate the actual risks. The IT Audit process comes in to validate that the identified controls are successfully implemented in the institutions daily operations and to also ensure they are adequate to address best practice and regulatory guidelines.

A well-developed IT Audit Program will govern this process and provide the Board of Directors with assurances that the Information Security Program is implemented and working. This session will examine in more detail how the IT Audit Program integrates with the Information Security Program and will discuss the following items:

  • Risk-based Audit Models
  • FFIEC IT Audit Requirements
  • FDIC InTREx Expectations
  • Internal/External Audit Processes
  • 6 Basic Audit Steps
  • Engagement Letters
  • Audit Workpapers
  • Reporting and Exception Tracking

Target Audience:  Information security officer, IT manager, risk officer, internal auditor, CIO

Presenter: Ron Jupiter, SBS CyberSecurity, LLC

Registration Option: Live presentation $330

Recording available through December 23, 2023

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GSB – Reporting Critical Information Security Areas Upstream

One of the most critical aspects of any Information Security Program is communication and sharing information. This is especially true with Executives and Board of Directors, who need to be educated and informed on all aspects of information security so they can ask better questions and make appropriate decisions. If the top level of the organization better understand the risks and the impact potential, it will help build a stronger information security culture throughout the organization.

So what do you need to report upstream to help the Board and Executives understand your ISP and risk? Let’s dive in. This presentation will cover the following areas/topics:

  • Regulatory requirements for reporting ISP info upstream
  • A framework for asking better questions
  • What is most important to report upstream?
  • How often should you report upstream?
  • Setting a culture of security starts at the top

Target Audience: Information security officer, IT manager, risk officer, internal auditor, CIO

Presenter: SBS CyberSecurity, LLC

Registration Option: Live presentation $330

Recording available through January 14, 2023

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GSB – Onboarding Your New Hire — An Experience or an Afterthought?

What does onboarding look like in your organization? What do you want it to look like? Onboarding should not be an afterthought as it is the new hire’s first impression of the company they are going to work for.

How do you check all the required boxes while still maintaining the interest of your new hire? Wow them with a genuine interest and care in their success with your bank. Learn how to excel at new employee onboarding seeing everything through the lens of the new hire.

Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains, and onboards new employees.

What we will cover:

  • How to set the tone for success
  • Creating an engaged environment from the start
  • Best practices for successful onboarding
  • Set the stage for employee engagement
  • Customizing the new hire experience
  • On-going coaching and support – what does this look like?
  • Review a template that works

Target Audience:  All managers and supervisors who hire and onboard employees. Anyone responsible for the onboarding process.

Presenter: Vicki Kraai, InterAction Training

Registration Option: Live presentation $330

Recording available through January 5, 2023

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GSB – Vendor Management Process Improvements

The FFIEC Cybersecurity Assessment guidance has introduced a new term for our risk management practice: External Dependency Management. We will explore this new term in our guidance and better understand the requirements provided. This new term is a broader description of vendor management, service provider oversight, third party management, and new requirements around customer risk management.

This session will discuss the following topics:

  • Current regulatory Vendor Management landscape
  • Integrating vendor management into the Information Security Program
  • Risk assessing vendors
  • New vendor or product Selection
  • Ongoing vendor management
  • Creating a DYNAMIC vendor management program
  • Leveraging SOC reports for control understanding
  • Integration of customer relationships into risk management process

Target Audience: Information security officer, IT manager, risk officer, internal auditor, and executives looking to understand the risk vendor relationships

Presenter: John Helland, SBS CyberSecurity, LLC

Registration Option: Live presentation $330

Recording available through February 4, 2023

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