Events

Person-to-person transfers are now a reality and becoming more mainstream. What can go wrong and what are the remedies? How much risk is involved? Don’t miss this prime opportunity to learn the ins and outs of P2P transfers via the ACH Network, including the recently updated FAQs from the CFPB.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • List the different types of P2P payment options
  • Explain the rules that govern P2P payments
  • Understand what is and is not an error
  • Explain your role in the error resolution process
  • Ensure compliance with the rules and regulations
  • Summarize the December 13, 2021, CFPB updates as they pertain to P2P payments

WEBINAR DETAILS
Some of today’s most common payment questions pertain to consumer person-to-person (P2P) transfers via the ACH Network and third-party payment applications. Most often, these questions are about fixing something that went wrong. These problems include fraud, incorrect account numbers, and buyer’s remorse — all of which can result in losses for your institution. This topic is even more consequential because the CFPB recently issued updated FAQs that highlight the importance of the financial institution’s role in the error resolution process. Don’t miss this chance to learn about the unique features of P2P transfers via the ACH Network, including:

  • ACH rules for P2P entries
  • Unique ACH format requirements
  • Risk management
  • Common errors and unauthorized transactions
  • The financial institution’s responsibility for error resolution

WHO SHOULD ATTEND?
This informative session is ideal for ACH operations personnel, audit and compliance staff, and AAP candidates.

TAKE-AWAY TOOLKIT

  • Link to the CFPB FAQ document
  • Electronic copy of Macha’s Quick Reference Guide to Initiating ACH Transfers
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
  • Employee training log
  • Interactive quiz

This course is eligible for 1.8 AAP/APRP credits.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER – Michele L. Barlow, Macha/PAR
Michele Barlow is the senior vice president at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland. Before joining the Macha team in 2009, Barlow spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Barlow is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Barlow holds a bachelor’s from the University of Wisconsin.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

Regulators are reviving their focus on fair lending and have published new materials and related guidance. It is critical that your institution is using these resources to update your fair lending compliance management system. These topics and more have been the subject of recent agency-issued blogs, press releases, webinars, speeches, and enforcement actions. Are they receiving adequate attention at your financial institution, too?

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Use current agency guidance to enhance your fair lending compliance management system
  • Assist consumers with limited English proficiency
  •  Explain sex-based discrimination
  • Discuss appraisal discrimination
  • Understand the components of the new Combatting Redlining Initiative
  • Describe redlining actions that resulted in enforcement actions

WEBINAR DETAILS
The regulatory agencies are renewing their emphasis on fair lending. This webinar will dive into the recent agency-issued fair lending materials, including the Fair Lending Report of the Bureau of Consumer Financial Protection, to ensure you have the most up-to-date resources and training materials. The Bureau’s annual risk-based prioritization process involves combining emerging developments and trends with tips and leads from industry whistleblowers, advocacy groups, and government agencies; supervisory and enforcement history; consumer complaints; and results of HMDA analysis and other data.

Based on these documents, this webinar will cover redlining, appraisal discrimination, special purpose credit programs, sex-based discrimination, and consumers with limited English proficiency — all of which should be addressed in your institution’s policies, procedures, training, or monitoring activities. Join us to learn tips and best practices to ensure your organization has updated its fair lending compliance management system to reflect this renewed focus.

WHO SHOULD ATTEND?
This informative session is designed for lenders, chief lending officers, compliance officers, and risk officers.

TAKE-AWAY TOOLKIT

  • List of reference materials for topics discussed
  • Exercises to train staff on specific fair lending areas
  • Explanation of how to determine sex and race when information is not collected
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
  • Employee training log
  • Interactive quiz

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER – Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Stull has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process, they will be more compelled to follow the procedures. Stull holds a bachelor’s from the University of Akron and an MBA from Ashland University.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

Do you know about the BSA update trifecta? There were three updates to the BSA exam manual in 2021. Do those additions to the already hefty set of BSA regulations leave you wanting for answers? This is the update you need to ensure your program is compliant and will pass the next exam.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Understand the factors to effectively identify high-risk customers
  • Use the updates to predict expected risk-mitigation steps
  • Anticipate examiner expectations in three new subsections for “Examiner Evaluation”
  • Determine if your BSA/AML program meets the standards for customer risk profiles
  • Evaluate procedures for monitoring independent ATM owners

WEBINAR DETAILS
The BSA exam manual was updated three times in 2021, most recently on December 1, 2021. While the FFIEC press release said the updates are not “new” requirements, they provide critical insight into the priorities for BSA exams. Is your BSA/AML program adequate and will it pass the next exam?

The December 1st update added a new introductory section. Additional changes were made to:

  • Charities and Nonprofit Organizations
  • Independent Automated Teller Machine Owners or Operators
  • Politically Exposed Persons (PEPs)

WHO SHOULD ATTEND?
This informative session is designed for staff who manage the BSA/AML program and train employees. It will benefit BSA officers and staff, senior management, security/risk managers, compliance officers, auditors, and legal counsel.

TAKE-AWAY TOOLKIT

  • Template for CDD policy and procedures
  • SAR checklist to identify, monitor, and report suspicious activity based on BSA exam procedures and the risk assessment process
  • Sample BSA responsibility matrix, including SAR monitoring and CIP
  • Format for quarterly BSA/AML/OFAC report to the board
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
  • Employee training log
  • Interactive quiz

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER – Susan Costonis, Compliance Training and Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Costonis has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Costonis has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.

REGISTRATION OPTIONS

  • $245 – Live Webinar Access
  • $245 – OnDemand Access + Digital Download
  • $320 – Both Live & On-Demand Access + Digital Download

Attend the Fair Lending Seminar from the convenience of your own office or home via Live Streaming Video as it happens on Wednesday, January 26th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

Fair lending continues to be THE hot topic in 2022. The new administration and leadership have been outspoken in their new priorities and goals. This means new requirements and increased enforcement to monitor. Are you keeping up with all the changes that will impact your institution? It is more critical now than ever to ensure your fair lending program covers all the bases. There are new ways of looking at lending patterns, activities, and risks, and new expectations from the agencies.

This full-day streaming event will encompass an in-depth examination of fair lending principles, expectations, and techniques. We’ll explore what’s new in the area of fair lending, to new interpretations of protected classes, to future potential legislation. We’ll also cover aspects of formulating and maintaining an effective fair lending risk assessment, a critical component of an institution’s fair lending compliance program. We’ll also explore the many risks and hot spots to monitor for fair lending, and discuss how to best comply with the new requirements and expectations. We’ll ensure you’re ready for your next fair lending compliance examination so you can put your best foot forward.

Covered Topics

  • Fair lending legal and regulatory structure – where these requirements come from
  • Expansion of fair lending priorities and expectations – from Congress as well as the regulatory agencies
  • Prohibited bases under the rules (what you can do, as well), including changes in definitions – including examples and scenarios
  • Fair lending throughout the lending process – from A to Z
  • Marketing considerations – putting your best foot forward
  • Evaluating applications and underwriting – what you can and cannot consider
  • Government monitoring information – when to get it and how to handle it, including the new URLA/1003 application form
  • Fair lending litigation trends and lessons, including re-emphasis of disparate impact (including a return to how disparate impact is considered)
  • Redlining (including reverse redlining) – what is it, how do we analyze it, and what is new (hint: plenty)
  • “Intrabank” vs. “Interbank” redlining analyses, including the opportunity assessment – what are the standards?
  • Digital redlining – what is this and how does it impact your institution? How to look at redlining in the digital age
  • Fair lending and appraisals
  • REMA/Marketing Area/Service Area – what is this? What should we do to be ready for our next exam?
  • Dealing with small business loans
  • Treatment of income and other underwriting issues
  • Fair lending issues in the servicing environment, especially debt collection, default management, and foreclosures
  • Proxies and the BISG method – should we do this?
  • Foreign language and LEP issues – what are the rules?
  • DFA 1071 – understanding what the requirements will be
  • CRA as a fair lending tool
  • Developing an effective and comprehensive fair lending CMS
  • “Convergence” with UDAP/UDAAP – what should we do?
  • Fair lending in appraisals – what is coming?
  • Consequences

Who Should Attend?
Anyone in the institution having virtually any responsibility in the lending process has fair lending responsibilities, from senior management, loan officers, underwriters, and closing agents, to compliance officers, auditors, and attorneys, and would benefit from this valuable information.

Presenter

Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant LLC in Washington, D.C. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.
Attend the Fair Lending Seminar from the convenience of your own office or home via Live Streaming Video as it happens on Wednesday, January 26th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand playback.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

Cybersecurity threats continue to rapidly evolve in sophistication and are occurring with increased frequency. Daily, we hear news about new data breach, dangerous strain of malware, innovative hacking schemes, and targeted efforts of organized crime groups. In fact, cybersecurity news has become so pervasive that it’s not even shocking news to most people anymore. This session will provide detailed information on how to prevent the latest information security threats or ways to mitigate the latest vulnerabilities.

The discussion will include:

  • Network compromises and data breaches
  • ATM Jackpotting and unlimited operations
  • New internet-based vulnerabilities
  • Commercial account takeover
  • Business email compromise
  • Standards for protecting information systems (NIST, SANS, ISO)
  • Advanced controls to mitigate risk (DLP, SIEM, App Whitelisting, Next Gen Firewalls, Network Segregation, Incident Response, Continual Monitoring, Forensics)
  • How to tie standards and controls to the IT Risk Assessment and IT Audit Program

Target Audience:  Information security officer, IT manager, risk officer, internal auditor, CIO, and executives looking to better understand cybersecurity risks.

Presenter
SBS CyberSecurity, LLC

Registration Option
Live presentation $330

Recording available through July 22, 2022

The thing about Incident Response, just like Business Continuity (and insurance), is that we all hope the scenarios we know can happen never actually occur. However, the point of planning is to anticipate the bad things happening and have a plan to deal with those incidents, should they occur.

While can be difficult to document a response for Incident Response scenarios that have never occurred, building out step-by-step scenarios into an Incident Response Playbook might just save your organization time, money, resources, or even the business itself is something bad does happen. How do you create your own Incident Response Playbook?

This presentation will cover the following areas/topics:

  • Regulatory requirements of an Incident Response Plan (IRP)
  • Components of a valuable IRP
  • Threat Assessments
  • What is an Incident Response Playbook?
  • Testing Your Incident Response Playbook
  • Using Your Playbook to improve your IRP

Target Audience: Information security officer, IT manager, risk officer, internal auditor, CIO.

Presenter
SBS CyberSecurity, LLC

Registration Options
Live presentation $330

Recording available through September, 10 2022

As long as you are making loans, fair lending concerns are here to stay. Although cases of overt discrimination are few and far apart, disparate treatment can often happen inadvertently. Awareness, monitoring and a periodic comparative file review can lessen the possibility of adverse issues arising in your institution. Join us for this informative session.

We will start with reviewing the types of lending discrimination and provide examples to enhance your understanding of these critical terms. Another critical component of understanding potential fair lending issues is includes the discussion of redlining. Then we will walk you through the steps of a comparative file review and also provide tools to make it all easier for you, such as worksheets and a sample report format.

The discussion regarding fair lending issues will be a great refresher for all of your mortgage loan originators.

Program Highlights

  • Types of discrimination: overt, disparate treatment, disparate impact
  • Understand how inadvertent discrimination can occur (disparate treatment and/or disparate impact)
  • Explanation of redlining
  • How to conduct a comparative file review
  • Self-identify any problems related to your lending policies and processes that could in any way be construed as a fair lending or redlining issue
  • Be certain your fair lending related policies are strong

Who Should Attend?
This informative session is directed to Compliance Officers as well as Loan Officers (commercial and consumer), all loan support personnel and Auditors. And because the Board and Management are ultimately responsible for your fair lending standards, they would also benefit from this timely session.

Presenter

Molly Stull began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the “why” behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Registration Options

  • Live Plus Five (days) – $265
  • OnDemand Recording – $295
  • CD-ROM – $345
  • Live Plus Six (months) – $365
  • Premier Package – $395

Your institution is unique so your strategic plan should be unique as well. Too often, executives and directors will construct a strategic plan from old plans, use strategies that no longer work, or just brainstorm based on emotion or intuition. The environment for community financial institutions, however, has become a much faster-paced industry than it was 5 or 10 years ago (or even 1 year ago before the pandemic). In addition, the industry is impacted by many more forces, challenges, new competitors, and also opportunities than ever before. These drivers highlight the need for every financial institution to design a living, breathing strategic plan to thrive and grow.

After this webinar you’ll be able to:

  • Clarify your vision, mission, and core values
  • Learn the importance of a clearly defined strategic plan structure
  • Identify key components common to successful strategies
  • Understand the role of enterprise risk mitigation and management in an institution’s strategic plan
  • Identify and implement four key growth strategies
  • Establish “best practices” with board governance
  • Develop and manage the strategic planning and implementation process in your institution
  • Conduct a strategic risk assessment for new initiatives

Whether your institution lacks a cohesive strategy, or just wants to review existing plan(s), this webinar will address questions including:

  • What is your vision for the future of your institution?
  • Do your employees know your vision, and can they articulate it?
  • Does the culture and brand of your institution (everything from your electronic signature on your emails to the look of your lobby) reflect the vision of where you want to take your institution?
  • Do you know your risks — the risks that are unique to your institution?
  • Do you have the right people, and are they in the right places to fulfill the vision of your institution?

 

Target Audience: Board of directors, leadership team, supervisors with planning responsibilities, chief risk officers, and everyone involved in strategic planning process.

Presenter
Marcia Malzahn, Malzahn Strategic

Registration Options
Live presentation $330

Recording available through August 9, 2022

This is a three-part series to be held on March 2, 10, and 11. The prices below include all sessions. Each session can also be attended individually by clicking on the links below.

The “Opening New Accounts – 3-Part Series” has been approved for 6 CAMS credits. Credits are redeemable for Live attendance only. Users must connect to the webinar individually and enter their name and email for reporting purposes. Accreditation is valid for one year from the date of the event. To receive a certificate, email bankwebinars@oncourselearning.com.

Covered Topics
Opening New Accounts Part I: Personal/Consumer Accounts
This two-hour workshop, which is Part I of a three-part series, focuses on the risks, procedures, best practices, and compliance requirements for opening Personal and Consumer Accounts.

Opening New Accounts Part II: Business Accounts
This two hour Webinar, which is Part II of a three-part series, examines not only the documentation requirements on business entities available in most states but provides clarity on how to identify who has authority to open and transact on behalf of the entity.

Opening New Accounts Part III: Trust and Fiduciary
This two hour webinar, which is Part III of a three-part series, will delve into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to Trust, Fiduciary, Court Ordered, and Minor accounts not only during lifetime but at the death of a signer as well.

It is highly recommended you have a copy of your financial institution’s account agreement and signature card to use as a reference during the sessions.

Who Should Attend?
Customer contact personnel, supervisors and officers whose responsibilities include opening or managing new accounts. Personal bankers, BSA officers, deposit operations, branch administration, CIP managers, training and business development officers, internal auditors, and compliance officers will find the information beneficial. Lending assistants and officers will find the information informative as well.

Presenter
Suzie Jones relates to her audience. For decades, Jones opened new accounts, managed new account teams, and provided hands-on input to the AML and BSA Committees within the bank. With over 45 years of banking and 35 years of financial planning experience, Jones has a reputation as a highly knowledgeable and high-energy speaker with a unique ability to take technical information and make it interesting and applicable. Her real-life examples provide context and depth to complex regulations and documentation requirements.

After 22 years, Jones recently retired as an Executive Vice President from a $65B regional bank, where she provided overall leadership and risk management to the $11B Investments Division. She partners nationally to provide new account training for individual banks, credit unions, private organizations, and 14 state banking associations.

Registration Options

“Live” Web connection – $725
6-month “OnDemand” website link only – $805
CD-ROM and e-materials only – $945
Live plus OnDemand website link – $995
Premier Package: Live, OnDemand link, and CD-ROM plus – $1075

It’s time to shift our thinking when it comes to security awareness training. Yearly education and testing just doesn’t cut it in today’s cyber world. Security awareness is a topic we should have in front of our people on a much more consistent basis.

However, as we all know, creating a culture in any environment involves more than words or flipping a switch — it involves thoughtful and deliberate action across the organization, as well as accountability for that culture. Culture also has to start at the TOP of the organization, or it will be meaningless downstream. Overall, the goal of a Culture of Cybersecurity is to make security the first think we think about, as opposed to the last.

Join us for this session will include:

  • Cyber Threat’s New normal
  • People, Process, and Technology — which is the weakest link?
  • Compliance-based security awareness training
  • Proactive Security Awareness Training
  • Building an Effective Security Awareness Training Program
    • Directors/Executive Management
    • Employees
    • Customers
  • Topical training ideas
  • Why accountability matters most

Target Audience: Incident response team, information security officer, IT manager, risk officer, internal auditor, and IT focused staff.

Presenter
SBS CyberSecurity, LLC

Registration Options
Live presentation $330

Recording available through August 13, 2022